No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Plussat: "A seat in the upper deck. Very attentive flight attendants."
Miinukset: "With a biz class, I assumed alcohol would be served, well, it wasn't. I fly all over the world and this is the only airline I have ever flown which didn't serve alcohol with a biz class seat. I was told they don't serve alcohol on domestic flights."
Plussat: "The crew did an excellent job."
Miinukset: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Miinukset: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Plussat: "The crew was the best I've ever seen! Went above and beyond to make our baby comfortable."
Miinukset: "Nothing, it was do thoughtful!"
Miinukset: "Entertainment system is way too old"
Plussat: "Great service from the crew!"
Miinukset: "The entertainment, and to a lesser degree, the food"
Miinukset: "No WIFI in First class."
Plussat: "Amazing crew lounge just great airline"
Miinukset: "Moré communication about the long delay."
Miinukset: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Plussat: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Miinukset: "The WiFi"
Miinukset: "Thai food instead of Nepalese Curry. Thai food is the best."
Plussat: "Crew is approachable and the food is fine."
Miinukset: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Miinukset: "More friendly crew"
Plussat: "I like the food and crew are very helpful and has a smiling face."
Plussat: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Miinukset: "On time departure and arrival."
Plussat: "Thai are so dependable and such lovely service. Nothing is too much."
Plussat: "Speedy boarding, early arrival and generally comfortable flight."
Miinukset: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Plussat: "The in-flight service is better than others."
Miinukset: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
Miinukset: "3 toilets out of order. Plane very old. Chilli food so hot inedible."
Plussat: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Miinukset: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Plussat: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Miinukset: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Miinukset: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Plussat: "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."
Miinukset: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Plussat: "Service was great, food options were good. I have no complaints."
Miinukset: "I have not complaints about this trip."
Plussat: "Great legroom in exit row, staff very friendly"
Miinukset: "Boarding terrible, utter chaos, seat very narrow"
Plussat: "Nothing! The plane left late and while waiting, the airco blastwd like a freezer. My feet and gands became numb and I got a terrible headache. Next, a chinese couple with a 1 year old toddler came to sit next to m: the child started wailing immediately and this lasted until 5 min before landing. It was like they had not a clue on how to handle a child and they had nothing to make it drink or suck or distract it. Worst flight in ages.."
Miinukset: "The entertainnent system never worked, even after rebboting"
Plussat: "I pre-ordered a seafood meal. It was excellent."
Miinukset: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
Plussat: "The staff was nice and efficient."
Miinukset: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Plussat: "Crew was very service oriented!"
Miinukset: "The legroom was horrible."
Plussat: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Miinukset: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Plussat: "Everything ok But just Ok"
Miinukset: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Miinukset: "Flight from koh samui to bkk cancelled and has to spend 2 hours on phone to arrange another flight. Catamaran gave me the wrong phone number for calling thai airways. Thai airways/vayama had originally booked me on another flight without confirming it would have been ok. Terrible in flight service especially on way back."
Plussat: "Ground Staff"
Miinukset: "Food Service. So so inflight crew service"
Plussat: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Miinukset: "The seat pocket was broken."
Plussat: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Plussat: "When boarding finally happened, it went quickly and efficiently."
Miinukset: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
Plussat: "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
Plussat: "Crew were bright and cheery"
Miinukset: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Plussat: "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
Miinukset: "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
Miinukset: "The music they play for the last hour of the flight is loud and extremely annoying."
Plussat: "Empty plane, literally half of a 777-200ER was empty on my flight, could have chosen any seat I wanted!"
Miinukset: "The plane is extremely aged. Please retire it, looking at the wings this is near EOL."
Miinukset: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Plussat: "All personnel were excellent and very congenial and helpful in every way. It is so nice to experience full service at a time when many airline nes are cutting service."
Miinukset: "There were very few directions given for boarding so it wasn't clear when we could go on board. Food was good but a little bland. Let me say again, the service of the food was excellent and made the overall experience five-star. Thank you."