Aonang Cliff Beach Resort

During my vacation from 14/8 to 16/8, everything was very comfortable until we checked out. We completed the check-out process in 30 minutes with a receptionist who named KITTY in a very unprofessional manner. She didn't even look into the eyes of the customers while talking and didn't have any feedback to us about the waiting time. we tried to ask her why so long for the check out progress but we received an unfriendly response !! When everything is done, she just told us "ok you can go !! I can’t believe That I enjoying this kind of attitude when I staying in this 4 star hotel, regret to said that I will not stay in this hotel with this kind of staff again

The villa in the mountains are not safety for the children

Location

The staff in the breakfast restaurant were very kind, and the view from there is also beautiful. The room was quiet, enabling a good night sleep.

Check in was a hot mess. I was barely spoken to, and given no information about my stay. The hotel is somewhat sprawling up a mountain, and only because I asked was I informed about the location for breakfast, pool etc. The receptionists were very pre-occupied and I felt like I didn't exist. The pools were lovely, but the lounge chairs and towels are very worn and dated. The cost of a soda water at the pool bar was ludicurous - triple the price of anywhere else in town. The roof top pool, despite having gorgeous views, has a small space for lounging, and with so many children it was not so relaxing. There are two pools, but the mostly childfree pool is right by reception, so you get every new guest staring at you, and taking selfies by the pool. Not cool.