Maputo hotellia

Plussat: nice rooms and nice views and good facilities

Miinukset: the entrance is not too attractive, dark reception area due to lack of windows but the rooms are great!! minor point: the restaurant would not serve any wine by the glass...

Plussat: My favorite sport in MAPUTO but standards dropping a little especially in the restaurant not as good as my last visits in 2018

Miinukset: Very modern

Plussat: Internet connection not secure and safe

Miinukset: Internet.....and urgency of staff to attend to my issues

Plussat: The Location the atmosphere

Miinukset: The room did not have a fridge. Hotel Gloria would have given a fridge at that price

Plussat: The view and the food from the restaurant.

Miinukset: Poor quality of room facilities due to aging. They forgot to bring my early breakfast in the room in the checking out day.

Plussat: Location, friendly staff and good gym with a view

Miinukset: Good food in main restuarant, under par in bar restuarant eg soggy chips

Plussat: I liked almost everything,the environment was good. The only thing you need to have more staff that can talk English,so that you can accommodate everyone and those who can't speak Portuguese

Miinukset: Nothing

Plussat: I like the hotel location, it is superb, i think the best location in town. The swimming pool is also excellent.

Miinukset: The breakfast could be richer. For example, on the first day there was no plain yogurt. Although i requested parking when i booked the hotel, on my arrival i had to struggle to find a secure parking. However, this was gentle solved later. In addition, i was assigned a room with the door not opening, even with the master key. I had to go back to the reception to be assigned another room. That was not pleasant.

Plussat: Environment is clean and staff are friendly

Miinukset: Room , staff and food

Plussat: The location is superb, the ambiance very pleasant, and services very professional.

Miinukset: Rooms are a bit small, and my room didn't have a desk, which was a negative for me as I was traveling for work.

Plussat: Amazing view, and central location The place to be for business trip,

Miinukset: Hotel taking compy if my credit card, in those days there is better way to proceed or make a deposit

Miinukset: On the booking page the hotel had a pool and on the property there was none. The elevator wasn’t even working

Miinukset: Place needs a lick of paint on the outside. No wash up cloths or drying cloths. No salt and pepper and no teaspoons . Also only had one fork. So small things to make the stay more comfortable

Plussat: Property is good but lacks good management

Miinukset: Poor management. On arrival we checked in without any issues. Receptionist was good. Got to the room and found forgotten dirty underwear by the couch in the lounge. We called the reception and they only came to removed it, we received no apologies from the staff or management which is unprofessional. Few days later the lift broke down and we had to go 12 floors to our apartment and again, no formal apology from management. The lift kept braking down more and staff kept lying to the guest saying its being fixed meanwhile no company was working on the matter. I’ve traveled for many years and can say that I never had such experience. Checking out time, luggage was brought down by staff and still no manager approached us to discuss on our bad experience.

Plussat: Everything in general

Miinukset: The lift was not working

Plussat: Nothing

Miinukset: Very dirty

Plussat: Locations and room was amazing

Miinukset: 1 guest towel in room Not enough drinking water in room

Plussat: The staff are very very kind and they were taking precautions regarding Covid-19. There was sanitizer available, the staff were cleaning all the areas over and over again. The restaurant on the property was really really good.

Miinukset: 1. Our booking price stated breakfast included, the hotel told us it isn’t, and we had to pay additionally(the booking clearly stated it is included) 2. We went and ordered breakfast to be delivered to the room(before 02:00) it never arrived. 3. There are no bathrobes or slippers available.

Plussat: hotel itself is very nice, well-located. pretty standard radisson blu.

Miinukset: got bed bug bites

Plussat: The room and staff

Miinukset: The breakfast buffet wasn't compare to radison blu in capetown

Plussat: Location. Rooms where excellent.

Plussat: Very nice staff, and nice bed

Miinukset: I have allergies and felt dust in the room.

Plussat: The Polana has everything you’d ever want in a hotel and is certainly the most stunning and well managed hotels in Maputo.

Miinukset: Having to leave.

Plussat: Breakfast was really great, full buffet spread. Staff were super friendly and really concerned about guest safety re the corona virus. Hand sanitizers were readily available. Location was great with Taxi on call.

Miinukset: Nothing comes to mine.

Plussat: The place is very clean and the rooms have air conditioners that work very well. there is a very efficient lift that takes you to both first and second floor. There is a communal swimming pool that is very neat and well taken care of. Very friendly and honest employee. Nice food from the kitchen. The chefs at this place are just exquisite.

Miinukset: Nothing!

Plussat: Location food and staff friendly

Miinukset: When it’s raining its slippery

Plussat: Clean room Food was not bad Location excellent

Miinukset: Staff was NOT welcoming. The receptionist, the security staff, the restaurant waiters. Rooms are not properly marked. Toilets are antiquated and not comfortable at all.

Plussat: The food was good. Staff were helpful and friendly. Rooms are clean.

Miinukset: Only problem we had was the shower heads didn't work well - they need to be cleared regularly.

Miinukset: I am still waiting for a receipt, two days after I checked out. I waited 24 hours to get a bottle of water in my room The telephone in my colleague's room was never fixed for the duration of her stay.

Plussat: The village set up is great, doesn’t feel like a mass produced hotel. Lovely trees, nice pool. Nice rooms and villas. Very friendly staff.

Plussat: Place is nice, safe and tranquil The breakfast was excellent, the family enjoyed it The kids enjoyed the pool They also have a nice gym facility. Unfortunately, the aerobic instructor was not available on my visit

Miinukset: Had a slight problem with our access card to the house and Reception told us it was being fixed, something to do with network Also there's a glass partition on either side of the front door and is made of clear glass. Just not good for privacy

Plussat: Location & security is great also breakfast & dinner

Miinukset: Except security guards & waiter the staff is not very friendly. I don‘t feel welcome.

Plussat: My favourite place in Maputo,The hotel is in good location

Plussat: The facilities were great and tidy. Breakfast was excellent and good location. I would definitely go there again.

Plussat: The first concierge lady I met was very pleasant but she was the only one! One room booked was really nice. The other had a good view, but had musky mold scent. The beds are very comfortable!

Miinukset: Again, the room I was in had a mold scent and shower leaked through the door. The free breakfast choice wasn't even good yet they were very strict on checking in for breakfast. I had already paid in full for 2 rooms and 2 persons in each room with FREE Breakfast but they stopped us and rudely asked us to reconfirm. Then on the day of checkout, housekeepers are constantly asking you when you're leaving to rush you out and trying to collect towels. The "helpers with luggage" try to get your luggage for you as your out the elevator already on the main lobby floor. Just not very hospitable for a hotel that claims to be the "art of hospitality." Other than that, clean hotel and central location.

Plussat: The hotel exceeded our expectations. We were there 4 nights. It is clean and tidy, new, with outstanding and helpful staff. It is well located on the fringe of the CBD, in a quiet area. The inclusive breakfast was excellent with a la carte as well as buffet.

Miinukset: Sometimes intermittent wifi

Plussat: everything the location was great breakfast was good rooms were big and staff were friendly and helpful

Plussat: Everything the staff, location rooms, breakfast

Plussat: Rooms and view Service at top level

Plussat: Very professionnal staff, comfortable room

Plussat: Beautiful views over the cathedral and the new suspension bridge.. Easy access and friendly, helpful staff.

Miinukset: The beds need replacing - mattresses are so old that you can feel the springs !

Plussat: Coffee shop adjacent

Miinukset: Bathrooom required maintenance

Plussat: Pretty decent hotel, Fairly basic, but ideal for business trips. Internet was a little slow, so I ended up tethering to my mobile phone. Washing facilities were quick and efficient, although a little expensive. Paying the final bill was easy and can pay with credit card. Next to the hotel there is a bar/cafe/restaurant which is internal to the building.

Miinukset: Laundry was a little expensive and the tracking tags are stapled to the clothing. Restaurant menu was somewhat limited.

Plussat: Snack barf dinner very good

Miinukset: The room floor being tiled needs ‘warm’ rugs for a cosy feeling of comfort and furniture is very, very dated .. a little disappointing for a hotel of in that price / market range

Plussat: Clean facility and spacious room. And the view was to die for

Plussat: I loved everything, as soon as we got there we checked in without any hassle. The view from my room 911 is amazing. Breakfast was delicious and the place is clean. The location is so convenient, you can walk to the shopping centre in a few minutes. My car was parked in a safe parking with 24hrs security. I have went to Maputo many times and I regret not staying at Rovuma for all my trips.

Plussat: I had previously stayed in the hotel 4 nights earlier and thought the room was a little expensive. However on my return the staff knew all about me. The manager spoke with me and we came to a compromise greatly in my favour. The general manager called me in the room. What was impressive was that someone had actually bothered to read my replies and acted upon them! That is customer service!! In future I will always book direct though the hotel website for the best rates. Breakfast is excellent. The room was beautiful.

Miinukset: Everything was perfect.

Plussat: Ideal location for business traveler , central, close to restaurant’s and easy to get too.

Miinukset: Not much, we were very happy with our stay.

Plussat: Location

Plussat: its in a perfect location and offers all the services most travellers look for

Miinukset: no smoking areas, smokers have to go down to the main door to smoke, or next to the pool area.

Plussat: The art work was spectacular. The hotel has done an amazing job of curating its collection with original works. Worth visiting if you are not even staying and are a fan of African art. Staff was very helpful. As it was our first visit to Maputo, it was great to have off-street 24 hr secured parking.

Miinukset: Location is a bit gritty. Definitely the older, port side of the city, but very convenient to visit the fort, museum, and cathedral. Breakfast was fair.

Plussat: Met my expectations

Miinukset: Although the hotel had max. 10% rooms occupied, the price for the room was 10% higher than usual- what really irritated me was that for late check out (7pm not 11am) the manager insisited on 50% (!!!) of full day (incl. breakfast) charge although hotel practically empty, no breakfast, no cleaning in the morning. Very disappointing.

Plussat: Place is so clean,staff members are very helpful and polite.The place is so close to the beach and and shopping mall.

Miinukset: On my first night i was given a different room ,infact the room was of lower cost compared to what i paid for.I made a compain next day and the issue was fixed.

Plussat: Staff is helpful and friendly! Competitively priced.

Plussat: The staff was friendly and efficient. The accommodation was competitively priced.

Plussat: Clean, good location near shops

Miinukset: Nothing

Plussat: The place was awesome it feelt good

Miinukset: Everything by the hotel

Plussat: The staff really treat you like a VIP, very good service. They were very helpful.

Miinukset: The hotel is very old, it needs a revamp. The pictures are false advertising. The carpet is old, the bathroom tiles are stained. Bed base old. The elevator was broken.

Plussat: Staff were exyremely helpful and caring.

Miinukset: Condition of rooms and equipment.

Plussat: Location

Miinukset: Loud music in parking until 05:00 in the morning i did not sleep. Aicon ot working. No tv channels in watchable order. Wifi not working in rooms. No sugar for coffee. Swimming pool dirty and un useable. And when i complained.... eish sorry...

Plussat: Great Place

Miinukset: A definite need for more TV Chanel’s including English ones Aircon was not working well

Plussat: The breakfast and the surroundings

Miinukset: The floor carpet and the tv remote wasn't working

Plussat: Area and location

Miinukset: Cold water in the showers. Staff do not focus of finishing conversation with one person and attend to next. They attend others while also servicing you at the same time and some time forget when the conversation ended.

Plussat: The receptionist wasn't too friendly, maybe had a bad day.

Plussat: The location was oerf

Miinukset: The air-conditioned was not working properly

Plussat: Location, as Mundos sports bar is next door. And in the other direction is LeBuena cafe that does the best coffees in Maputo.

Miinukset: Hotel coffee (restaurant) is bad. I like breakfast but I like coffee more. So even with breakfast included I would miss and go to LaBuena just down the road. And at $333 for 2 nights, to me it’s okay but not value for money. That said, my company pays, so to me Avenida is all about convenient location. Stayed previously, stayed this time and will stay again next year, all because of Mundos in the evening.

Plussat: Very good hotel, in the heart of Maputo.

Miinukset: The only issue would be the very small menu in the restaurant and bistro

Plussat: Bathrooms make it poor value ... and staff seemed to have been taught not to smile so as to seem dull business like and efficient?? A very standard business hotel that Would have cost the same in Lyon, Manchester where labour costs and real estate are far higher !

Plussat: The mattress quality. Extraordinary.

Miinukset: The bathroom room was very tiny.

Miinukset: Wifi not good - hardly worked.

Plussat: The property is comfortable.

Plussat: Great tbone steak

Miinukset: Not the best pillows. Hot water didn't last long. No aircon remote in the room.

Plussat: Reception staff were excellent

Miinukset: The breakfast was basic and there was no variety. The coffee and tea were terrible as the water was always lukewarm. The fruit salad was a disaster.

Miinukset: TV Channels and reception.

Plussat: Location

Miinukset: Run down l, unhelpful staff, completely empty mini bar. The hotel charged in dollars instead of using the local currency. By doung this it applies it’s own exchange rate which is an extortion.

Plussat: Great location to shops and offices. Breakfast was fairly ok.

Miinukset: The were few issues about the hotel including cockroaches, old furniture, two English channels, broken lift ( actually the lift got stuck while I was inside and hotel personnel had to rescue me out). Noise from the bar outside. Broken bed.

Plussat: - Not a lot! - the reception staff were good and helpful

Miinukset: - The location, right next to the red light district! - the bar, OMG it is depressing - the staff are not helpful, the guy in the bar makes you feel like it is an effort for him to serve you! - the breakfast needs a rethink and change - the wifi was shocking!

Plussat: The pool was pretty nice and the breakfast sufficient in Mozambican standards. The location was pretty good too.

Miinukset: The room had some dead cockroaches on the floor and smelled moldy. It was also not the best to have the room "on the basement floor". Staff were relatively friendly but e.g. when asking for cold water during the breakfast the answer was grumpy with the reply that the water was for the clients. Pricewise I think that the price is a bit too high for what you get.

Plussat: Great pool for kids if you have or travel with any.

Miinukset: The hotel is very noisy. The staff is not very considered to sleeping guests. They can do better with the breakfast.

Plussat: Breakfast and the room

Miinukset: Carpet smell

Plussat: The bed was just okay

Miinukset: The pipes where licking to the floor the bath didn't hv a stopper the windows couldn't close properly

Plussat: Good value for money, friendly staff

Miinukset: Credit card machine off line, had to go to the bank to draw cash to settle account. No safe and secure parking (had to park in the street)

Plussat: Centrally located

Miinukset: Lobby was kind of small...better if it were deeper

Miinukset: Bed verry uncomfortable no charging socket by the bed

Plussat: Nothing

Miinukset: Dirty and stuffy room,bad customer service,stinking attitude from the manager who was on duty on the 25th in the afternoon,terrible breakfast..will never stay there again or even recommend it this hotel to anyone!!

Plussat: Breakfast was great. The room was super clean and the bed comfy.

Plussat: Outdoor patio area was beautiful. Breakfast was diversified and good. The bed was super comfortable.

Plussat: I have stayed several times in the Guesthouse. It’s perfectly situated for a business trip, quiet, safe and has a great rooftop terrace overlooking the bay.

Plussat: Room was nice, communal outdoor area and pool really good. Breakfast okay.

Miinukset: Bathroom, even in our "deluxe" room was much too small to be comfortable, not good.

Plussat: Fabulous place! Great staff Highly recommend this funky guest house in the heart of Maputo

Plussat: Nice deck / common areas All amenities provided. Good breakfast

Miinukset: My room was a bit pokey (room 1)

Plussat: amazing staff, very kind owner, great view from the terasse for a evening drink

Plussat: Excellent breakfast, quiet neighborhood, great facilities, superb staff and Zeus - the wonder dog! [He's great]

Miinukset: Friendly people but the city of Maputo needs some help.

Plussat: Excellent place to stay, clean, modern with excellent staff and great breakfast.

Miinukset: Nothing - all was very good.

Plussat: It is a safe and relaxing place to stay, with delightful staff.

Miinukset: Nothing. That's why I keep staying here.

Plussat: Absolutely

Miinukset: Just liked everything and all of it

Plussat: I was happy with the staff although breakfast starts only after 7am. They need to start earlier bcos we have meetings to attend.

Miinukset: just breakfast was on the very lighter side.

Plussat: Great well run guesthouse in convenient location

Plussat: The location is awesome, the wifi good. The place is secure

Miinukset: The guy serving breakfast on 04 October 2019, was very slowly and forgetful.

Plussat: The staff was very friendly and helpful. The airport transfer worked smoothly. The room was clean and the bed was very comfortable. The dinner at the in-house restaurant was very good. All in all I had a nice and pleasant stay and I would return to this place on my next trip to Maputo.

Plussat: Friendly staff and a homely feeling very helpful they are an excellent bunch, they go all the way to make sure your needs are met.

Miinukset: No parking space,although street parking is safe around this area.