Eko Hotels & Suites

Nice hotel, lovely furnishings and ambiance. Interior is top notch

owever I did not appreciate the fact that after i had made a booking at the Eko hotel Superior we were told to wait for a while only to be taken to Eko Suites again due to issues with the room available, we got to Eko suites and we were taken to a room occupied by another guest in error. In a bid to salvage the situation we were upgraded to Eko Signature suite, which was an upgrade. I love the interior of the EKO Signature, unfortunately we had to move to the Eko superior again the 2nd night I found this very uncomfortable moving me around with luggage and making me leave my event to come and clear up luggage again. I told them i would pay for the upgrade for a night but they claimed the room wasnt available, due to i got another room but still had to pay for the upgrade, If you know how big the hotel is you would understand my pain of walking around the hotel with luggage and an elderly mother . Apart from this i had a beautiful experience. My feedback to the hotel is to be more organised and prepared for the guests when they book a stay at the facility

It was comfortable and in a good location

I stayed 5 nights and spend quit some money for food etc I liked to have a late check out for 1 or if possible 2 hours and although rooms were available I only could get a late check out paying 50% extra Very unfriendly, inflexible and quit disappointing

The staff were friendly and polite, the bed was very comfortable and the room very clean

The food is too expensive