Plussat: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Miinukset: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Plussat: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Miinukset: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Plussat: "That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that."
Miinukset: "I wish I could have access to wifi on the plane, to tell my family how I was doing."
Plussat: "Turkish airlines is the best"
Plussat: "What did you like?yes"
Plussat: "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Miinukset: "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
Plussat: "Food & entertainment"
Miinukset: "Boarding, narrow seats for a 7 hours flight & lost baggage"
Miinukset: "I like the food and the service."
Plussat: "Lounge in istanbul is probably the best I have ever experienced worldwide"
Miinukset: "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"
Plussat: "Comfortable seats, good service."
Miinukset: "To be expected, but no vegan options for food"
Miinukset: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Miinukset: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Plussat: "Excellent all around"
Plussat: "The flight and crew were fine. But I am frustrated with Turkish Airlines and their non-response about my tax refund for a flight I did not use."
Miinukset: "I am disappointed that Turkish Airlines has not responded to my request for a refund on taxes for this same flight that I did not use on February 19 because I was sick. Dhaka-Istanbul-Tirana-Istanbul-Chicago. They made me pay double what I paid for the entire round trip flight to move this flight 2 days later when I was well enough to fly. I have called and written several times and they have not responded. I have used Turkish Airlines for years and this is very disappointing, I am entitled to the airport taxes that I paid and did not use."
Plussat: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Miinukset: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "The boarding was chaotic. The space used at the gate could not cater for the number of passengers and there was no way anyone with any priority boarding status could make it to the counter. This is not new and has been a recurring problem with this flight and turkish airline does not seem to care enough to handle."
Plussat: "To be honest nothing really."
Miinukset: "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Plussat: "On board catering and new planes are a plus"
Plussat: "Easy boarding"
Miinukset: "9 hours layover in Istanbul was too long ."
Miinukset: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Plussat: "Good service, nice plane, comfortable"
Miinukset: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Miinukset: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plussat: "Food and movie selections."
Miinukset: "More options on TV seroes"
Plussat: "No delays Courtesy of crew Very pleasant fly"
Miinukset: "There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours."
Miinukset: "The food was low quality and delivered in a demeaning fashion."
Plussat: "I was upgraded to buisnes class :)"
Miinukset: "Every thing was ok"
Miinukset: "When I arrived in Lagos my luggage did not show up and I had to arrange everything including a private pick up and courier service and I had to pay for it all and got it 6 days later and the 180.00 naira which was in the luggage was stolen."
Miinukset: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Plussat: "Fly in from New York"
Miinukset: "Connecting to the next flight. Is very poor. They need to improve more on the tune difference"
Plussat: "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
Miinukset: "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."
Plussat: "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
Miinukset: "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
Plussat: "No turbulence during the flight !"
Miinukset: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Plussat: "Fine experience except that leg room is awful."
Plussat: "On board entertainment."
Miinukset: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Plussat: "Food, tv, service. Food is good quality and they serve a lot. Good drinks too."
Miinukset: "Not a lot of leg room in coach..but thats normal for most airplanes."
Plussat: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Miinukset: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Miinukset: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
Plussat: "I like Turkish Airlines. The flight was good. I thougt only food was somewhat not as good as usual. I flew with TA many times and the food offerings always had stood out from other air companies. In general it was great flight."
Plussat: "Everything was great!"
Miinukset: "I missing my bag 10 days and no any details"
Plussat: "Excellent flight: unique entertainment, good food, nice attendants, only good surprises!"
Miinukset: "I am fairly tall and lanky, so the configuration of the seats makes it very difficult to get comfortable. In this specific case, the person in front of me kept trying to recline their chair despite the chair pressing painfully into my knees."
Plussat: "Turkish delights on-board and relatively pleasant crew."
Miinukset: "Ok overall"
Plussat: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Plussat: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Miinukset: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Plussat: "Crew memebers"
Plussat: "Entertainment programs"
Miinukset: "New variety of food"
Miinukset: "Thé qualité officielle the images"
Miinukset: "No entertainment facilities"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Crew was very friendly. Food was excellent"
Miinukset: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Plussat: "The staff..the attentions..food."
Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Plussat: "No extra charge for simple refreshments."
Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Plussat: "The food, entertainment, and service. Waited for me after almost missing my flight."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Miinukset: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "It was on time"
Miinukset: "Food was AWFUL! Better to serve nothing"
Plussat: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Miinukset: "Late...delayed from algiers"
Plussat: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Miinukset: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."