Lancaster Hotel Cebu

Bathtub, tv,internet, air conditioning

My plane arrived in the middle of the night, as I told them it would. The desk clerk was asleep and refused to look for our reservation, I had No internet connection for my phone, so I could not check the email. We had to find another hotel at 4am! Big thank you to BellaVista. We returned the next day since Lancaster didn't answer their phone, and we did check in, but the service was confused and uninterested by our troubles

There was nothing to like about the Lancaster.

The room was a disgrace. It smelt mouldy and the toilet would not flush. It was a filthy pigsty.

They had no record of booking or payment We went to Big hotels

The property entrance was poorly marked and confusing. The room was far more basic than the pictures suggested. The water in the small kitchen simply would not work. There was no hot water for the shower, only lukewarm, and the shower head sprayed water at a funny angle at about 1/3 normal shower-head pressure. There was no soap, shampoo or toilet paper in the room, and no telephone to phone the front desk to request these very important normal room ammenities, so I had to walk the 200 meters to reception to ask for them. The power socket next to the bed was broken, so I could not charge my mobile phone while sleeping. And the price was outrageous in hindsight for such a badly-appointed room. I would suggest that travelers needing a hotel close to the Cebu airport for an early morning flight - like I was - not book this hotel and look elsewhere.