MGM Grand Hotel and Casino

Location

Room was not as clean as expected. Air conditioning was poor..

The pool area is lovely, the food options are beautiful, and I was able to have free parking the entire time that I was visiting.

I was not afforded a working tv for two days. No one instructed me of how to call the front desk. When I finally asked one of the housekeepers , she then dialed the phone and it rang soon after she left my room. When. I reported an issue that I had in my

The location

Room was not fully cleaned, ac kept turning off!

The view was the only enjoyable part of the Hotel

My sisters room smelled like cigarette smoke and she called to see if they could get rid of the smell as she was traveling with 3 kids. They said they would fix it but they never did. There was a line to get into the elevator and staff was being very rude

I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally.

It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.

very comfortable beds access to food any time and a good location on the strip with children

location, staff..

room was small

Fantastic casino with great shows.

Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.

noyhing

we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room

The location

The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.

Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past

the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest