Fjore Di Lecce

Very disappointing. People will not believe me here. You have to understand that we are from Canada and are really kind and accommodating people, we have travelled all around the world and have no problem accomodating the owners if an issue happens. My boyfriend and I payed for the 4 bed room place x 2 nights. First one went without and issue. The next day the owners came to us at 11am saying that there were some water issues therefore we had to leave the room ASAP bc the room had to be empty as some emergency work would have to be done. It’s fine until there. After moving to a cheaper room we realized a few hours later that our first room was rented to another family ! Thanks to booking.com who are helping us sort this out as We obviously want part of our money back (they only offered to pay the 8eu tax as a compensation), as their website is false they do not speak English therefore having a conversation about it was impossible. But basically they are being extremely disrespectful now and pretend that we have an adjustment issue and treat us like crazies. Are blaming me for taking pictures of their rooms as they are lying to booking.com saying that our first room is empty at the moment when actually a family is right now in it! When booking.com is actually the one asking for the pictures as proofs ... very very inappropriate service, they probably did that to rent another room to make more money. It’s not even about the money here but about simple respect, plus the fact that the owner just sent me a load of insults via email as I needed that during my vacation. We never complained about anything in our past 15 years of vacation and this is a first. A simple apology and admitting that you guys were wrong on this one would have been nice enough. It’s not even about the money but about simple respect here. If I were you guys I would stay away from this place . It’s unfortunate bs the place is actually nice. But not a nice attitude unfortunately.