I love Ryanair. It allows people to travel affordably keeps loved ones connected…..but…..the noise and constant selling on the flight to Las Palmas was too much. We left home at 2am so trying to get a few hours sleep on flight would have been most welcome but constant announcements and noise was really off-putting. Loud and relentless. Regardless an invaluable airline :)
Fast, good loads in and out, totally worth of price.
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Plussat: "Staff were kind entertaining and friendly"
Miinukset: "Boarding was a bit long"
Plussat: "Terrible crew rude and impolite"
Plussat: "It was affordable"
Miinukset: "Customer service"
Miinukset: "Flying with another airline which I will."
Plussat: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Miinukset: "Flight was delayed! Info re delay was limited."
Miinukset: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Miinukset: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
Plussat: "Flight left on time. Reasonable price. Friendly staff."
Miinukset: "Priority boarding didn't really work."
Miinukset: "Having to now pay and queue for cabin baggage is treating customers like dirt. Flight was one hour late to Dublin so missed my connection. Best not flying with this crowd in future."
Miinukset: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
Plussat: "Someone can tell me why should I que in the check in desk just for a stupid stamp?"
Plussat: "Quick boarding"
Miinukset: "I didn’t like the fact that there are lots of hidden fees, with the seat, luggage, etc. It is true that the ticket is cheap but paying the hidden fees adds up to the cost."
Plussat: "Liverpool airport, flight"
Miinukset: "Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again."
Miinukset: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Miinukset: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Miinukset: "The flight was delayed by almost four hours."
Miinukset: "Only one line for those needing to check in at the counter (non-EU) The person who looked to be in charge said we had enough time to wait thru the line. We didn’t. Come very very very early for Ryan Air. We gave up and took the train."
Miinukset: "we had delayed for 2 hours"
Miinukset: "Everything about Ryanair"
Plussat: "Low price"
Miinukset: "delay of 1:30."
Plussat: "Easy online check in with no need to visit a desk anyway, unlike Jet2 who enforce an online check in only for you to have to do it all again in person."
Miinukset: "Unnecessarily held at the gate for 45 minutes as the departures boards showed the flight as boarding - no way to get out of this area so stuck. Flight left late and then had to queue up to get access to a drop off area so missed my onward train connection. Paid for food in pounds but given change in Euros - disgraceful - don't offer to take payment in a currency you can't provide change for. Overall a poor experience, will not be flying with RyanAir again."
Miinukset: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Miinukset: "1. Flight expensive....and ontop you pay 40€ for 20kg 2. Flight was at 13:35, when booking online, it says u can check in online 2 hrs before flight. If u dont you pay 50€ fee to checkin at airport ( absolutely rediculous to start with!!!!!) However, i tried to checkin online at 09:40 and payed for my suitcase, once i payed for my case, not only it didnt send me confirmation of payment or receipt, it asked for my passport details and date of birth which i entered... and then it told me the flight has already departed and wouldnt let me checkin. after 4 attempts trying.... my father called ryanair to ask for advise on what to do with this situation, and was told that we can checkin at the airport. We go to Pafos airport, where staff of ryanair at checkin were extremely rude.... and after explaining the situation... told us we must pay €50 to check in and get on my flight... told us to go to the other side of the airport to pay. We tried to explain the situation to another extreeeemely rude member of staff called Evi... who says she needs proof that i couldnt check in... so i showed her the emails i had received from ryanair.... and she said she could see it on her screen that i was in the ryanair site... but said she needed a print screen to prove it.... how pathetic!!! Then when questioning why emails from ryanair were not sufficient proof she said she is just doing her job and she doesnt care because she doesnt work for ryanair. Ironicaly told us to pay and have a nice day. We paid. And will make a huge complaint... and advertise how pathetic this airline is... not only the rules, they even ignore their own rules, as they have the rudest staff both ground and on board im sure they need the extra money to understandably employ better staff or maybe get better planes... or hopefully follow monarch so bad airlines get out and leave the good ones to do their job professionally. The way they service ob is another story. Staff look exhausted... unmotivated and very unhappy. I work for the crewing dept of an international shipping company... where we arrange travel for officers and crew hourly 24/7 , 365 days a year.....and will make sure that under no circumstances do we use ryanair as it will reflect badly on our company. I paid €250.00 for the ticket + €40.00 20kg + €50.00 because they wouldnt let me check in. = €340.00 €340.00 i could have gone with a better airline... had a happier flight.... not feel ripped off...and not been spoken to so rudely. I never complain. But this experience was continuously awful. And i will make sure this is expressed world wide. Cheating people is unacceptable. If i was late to try check in, or i did something wrong, or i was rude, or if the flight cost was rediculously low. i would understand.. but i paid good money for a ticket, too much money for a 14kg bag and ontop extra for the fault of the airlines webpage & acepted attitude!!Lesson learned!! For sure they will lose alot more than 1 customer!!!!"
Plussat: "Flight is cheap"
Miinukset: "Instead of selling perfume, they could offer some water"
Miinukset: "I paid an upgrade of my ticket and they charged me $60+ dollars for not doing online check-in. AMAZINGLY BAD."
Plussat: "Announcements for closing flights at checkin counter area."
Miinukset: "We were in the line which went along smoothly until we were just a few people before being served. There was a couple that had issues and the entire line of people including me had to wait in a standstill for 30 minutes. It made me run to my closed gate but did get on. The solution is to have a counter they could have moved to just for big issues rather than hold up 50 people. So sort of plan B for big problem flyers. It was lame. All else was fine and will fly again. Thanks, Chris G. San Francisco California"
Miinukset: "The sits are too narrow"
Miinukset: "We get ripped off by having to check normal size carry on luggage."
Miinukset: "Flight left late and arrived late. Very dissapointing."
Plussat: "Very cheap ticket"
Miinukset: "Nothing really"
Miinukset: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Plussat: "The flight left on-time. The plane had 2 entrances so that helped with boarding."
Miinukset: "Seats didn't recline. No entertainment of any kind."
Plussat: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Plussat: "Nothing. Utterly horrible experience."
Miinukset: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Plussat: "Every single one of the stewards was very good looking and very friendly."
Miinukset: "Boarding was rough, and as a foreigner, it's a bit of a pain to have to print boarding passes since we don't really have a printer available within the check- in time. Luckily we didn't check any bags, so we avoided extra charges there."
Plussat: "I wasn't aware I could not take my hand language on board.Realy not happy with the answer of the baggage handler regarding the reason of the language NB restrictions."
Miinukset: "Quite plane."
Plussat: "My children and I got seats together even though I didn't pre book."
Miinukset: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Plussat: "On time and friendly"
Miinukset: "Expensive to check luggage"
Plussat: "Plane was late and no reason given until we were sitting on the plane."
Plussat: "I liked that the plane was boarded from the front and the back. I liked that you could check in weeks in advance. I had no issues pre-paying for luggage - just had to figure out what I was taking."
Miinukset: "I was late 2 min to my flight from Athens to Thessaloniki and they did not board me very rood staff at the ck in, I had to buy one way ticket with agean airline"
Plussat: "nothing really. the price was ok."
Miinukset: "the service, the seating, all the added fees"
Plussat: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Miinukset: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Plussat: "Fast reboarding"
Miinukset: "They let us unboard after a complete boarding for changing an airplane wheel so i ask myself why they did not checked before boarding"