Novotel Leeds Centre

Good location, good cafe and lounge. Polite staff, esp. at the bar

Heating system needs upgrading, and the bathroom and toilet are in separate rooms! Staff at check in could offer some information about hotel facility, I had to ask about whether there is a gym, sauna etc..and the answer was yes, and they gave me an access card, but the sauna and steam room were both switched off! So a little more attention to delatis from the good staff at reception would help!

Hotel very clean and very good value for money for the standard of hotel.

Drink prices in the bar were very expensive.

clean comfortable

wifi instructions weren't easily available

New room looks awesome and customer service at the desk and bar.

Everything was excellent until we arrived in the restaurant for breakfast. Few items missing from breakfast which can be expected but the customer service at breakfast was not expected. Everything felt very professional until then. We were asked to move from a table we’d sat at so they could get it ready for a party. So we moved. We went to get our breakfast to find the table we’d been moved to had also been made up for the party happening after dinner. We were then rushed to finish, 1 hour before breakfast was due to be finished served.