NH Collection León Expo

Location and NH standard of safe food and accommodation

I am regular at NH and I travel for work extensively. I moved from Radisson Hotel down the street because I got food poisoning so many times there. Big improvement at NH. However this time was difficult. Literally every single day something was not replaced in my room. They don’t leave the free small bottles of water but instead make sure you have to open the big one which you are charged for. On second day shampoo and soaps were missing, on the third the towels were missing (half of them) not replaced and finally on 4th day the coffee pods were not replaced so in the morning I had to get down to get my coffee. Then the receptionist informed that I had to pay for clearly free at other locations, pods of Nescafé. Gym was hot and was missing towels, water and sanitizer! Clearly it is housekeeping that is managed very very poorly. I understand if one day but it was 5 days of negligence and very poor housekeeping. Who manages this location??? Also ask for higher floors. I stayed on 5th floor and there noise was insane! At 3:30am alarma going off and I ended up sleeping with ear plugs most nights. I will give it one more chance after that but if standard is as Poor as this time I am out of the chain. Monika Paez (Traveling to Leon 8 times a year at least)