León hotellia

Plussat: Great location, great staff will definitely come back

Miinukset: Besides the view, we liked that it was close to several popular locations.

Plussat: Super friendly stafff and helpful. I love the fact that there are different stores on the lower floor and the overall security.

Miinukset: N/A No complains.

Plussat: I liked the facilities everything was so nice restaurants, swimming pool lobby ect,ect,

Miinukset: That I couldn't stay Longer

Plussat: Really nothing

Miinukset: Looks nice but maybe in 1990 was nice Now become old and still charging for boutique hotel

Miinukset: The rooms had hairs all over--long hairs of someone who had been there before me. These hairs were in the bathroom and in the room, including on or around the bed. Maybe the hairs belong to the house cleaning personnel, the beds having fresh, clean sheets, not used sheets.

Plussat: Breakfast was amazing and extremely delicious. Rooms were clean and spacious. Loved the lounge for 7th and 8th floor rooms.

Plussat: very nice room, it is so good to have a small balcony. the bed is comfortable. it is very nice to have a swimming pool in the hotel.

Miinukset: I m very surprised that the price I paid didn't include the breakfast. you should have other option for lunch rather than only buffet, which is just like the breakfast.

Miinukset: No elevator to front desk, had to use stairs

Plussat: Great staff and very clean hotel. Beautiful bar in the terrace with delicious food options. Room has good space and king bed was very comfortable.

Miinukset: Wi-fi was sometimes not good in the room

Plussat: Close to town

Miinukset: It is more expensive than other hotels in the area

Plussat: The bed was awesome.

Miinukset: They didnt have minibar ☹️

Miinukset: Room service wasn’t good, but everything else was great!

Plussat: The stuff member were friendly

Miinukset: I had my hair and makeup done at the spa the guy who did the service was ok but the stuff wasn t at all professional they need more training and learn how to give a client an experience

Miinukset: Just a small comment concerning the restaurant, the menu is a bit short in choices!

Plussat: Breakfast was very good, room was large, very clean, very nice beds, large TV

Miinukset: Outdated bathroom, check in was confused they could not find my reservation

Plussat: Location

Miinukset: Bed was not comfortable. Mattress was no good.

Plussat: Very clean and comfortable & the staff very helpful and very professional especially Luis the manager

Plussat: The beds are wonderful, big rooms and the breakfast buffet is mindblowing!

Miinukset: I could hear music in the main areas but it stopped before I went to bed.

Plussat: The service in general was good

Miinukset: The food coming out a la carte, my wife’s pouched eggs were not right,in the menu it said it was over a onion bagel and they were just on a plain Mexican bread, she eated them,but she wasn’t happy, other then that our days were as we expected.

Plussat: Hotel was very quiet, bed was super comfy with different pillows to choose from, very clean and very nice staff.

Plussat: Very friendly and helpful staff. Rafael the shuttle driver was extremely helpful and attentive. Awesome shower

Miinukset: The hotel is a bit dated and run down. Needs a remodel bedding was a bit funky but clean

Plussat: I would definitely stay here again!

Plussat: Very creative activities

Miinukset: Restaurant reception

Plussat: The pillows are so fluffy and amazing.

Miinukset: Love this place. Nothing I did not like!

Plussat: Staff was very attentive and frendly care for you.

Plussat: The staff were friendly, nice and accommodating. The shower was extremely hot. The room and hotel was very clean. The parking was safe and easy to park.

Miinukset: The beds are similar to sleeping on the floor, no breakfast included, coffee machine exploded over the table top. The air conditioners made horrible noise all night. The toilet is behind the door. If your partner was to come into the room, your legs would be crushed. There were huge mosquitoes in the room. The curtains and screens didn't close all the way. The walls are so paper thin, it was impossible to sleep. You hear everything outside and the next room. That includes the toilets being flushed during the night. The beds were enough of an issue, so we both left exchusted and sleepless!

Plussat: Clean and modern accomadations. Restaurant staff was friendly and helpful.

Plussat: Everything was excellent

Miinukset: N/a

Plussat: Shuttle service excellent. Excellent customer service by staff members Rafa and Paco. Felt safe.

Miinukset: Had massage in spa but not a real spa it was a room. Disappointed at that.

Plussat: The breafast was normal and it meed the requirement.

Miinukset: Better room and bath room.

Plussat: Was super comfortable to stay there. Stayed there ain’t my daughter and it’s 10 mins to museums and restaurants and everything.

Plussat: The room was well maintained and supplied.

Miinukset: We booked this hotel because it advertised that it had an airport shuttle. If you really want to know about our bad experience you need to provide a greater amount of space. In short no shuttle and it cost me $25 for a Taxi.

Plussat: The facilities and the breakfast buffet are amazing

Miinukset: Maybe the location, though it’s close to almost everything

Plussat: The cleanliness of the room,

Miinukset: Sorry but this was second stay and the pillows were really soft no good for my neck, one of the doors of the closed loose and service bar door as well, my wife loved it the first time but this was 70 % of our satisfaction

Miinukset: Breakfast could be better

Plussat: Location is great, breakfast is good and even it is in a crowded area the room is super since you can not hear anything from outside so you can rest and sleep very well

Plussat: The staff very nice , the room is very clean .

Miinukset: We were in two person , but the shampoo and soap , just have one .

Plussat: The location is perfect, right across the stadium, and minutes away from the historic center.

Miinukset: The pool area could be a little more fun with some modern lounging furniture, and a bar, seems secluded in the back.

Miinukset: There was a school group which was very noisy. It is not Hilton fault.

Plussat: Great place to rest after traveling to the older colonial parts of Guanajuato where the beds are not that great.

Miinukset: The breakfast on Sunday morning could have been better laid out to keep the flow of guests moving. I sent this recommendation to them -- I hope they take action on it.

Plussat: Housekeeping staff extra courteous & rooms clean. Comfortable beds and nice view of surrounding area.

Miinukset: All breakfast tables were dirty and not cleaned throughout the time we ate. Oatmeal was cold. Inadequate soundproofing between rooms.

Miinukset: Have called and asked for my invoice three times and have not received anything but lies from the staff.

Plussat: I have been there due to Exhibition show, really near and you can reach it walking 5 minutes. Nice gym and small pool too. Room was comfortable.

Miinukset: breakfast is too busy of people and too noisy ! I didn't like too much, a lot of confusion!

Plussat: The room was big with floor to ceiling windows. The hotel is new. The pool area is nice.

Miinukset: The staff needs more training. I came during a religious holiday and the banks were closed. So when I needed cash, one of the bellmen offered To exchange it. Exchange rate was 17.5 and he told me 16. Even though I only changed $20, it was still dishonest of him to do. Then to go to their recommended restaurant for dinner, he hails a green cab and told the driver what to charge - $3 - when the restaurant was walkable. Lastly at the restaurant the waiter asked what tip he should put on my card. He showed me a written itemized receipt of 598 pesos but when I told him add a 15% tip, he rang my card up for 100 pesos more! While this is Not directly a hotel thing, my experience of León with anything recommended by the hotel staff Was a rip off. Then upon checking out the next morning, the girl - -Angelica — ignored me for a good 30 mins while trying to help a woman switch her stay from No Breakfsst to With Breakfast. She was the only one there, but for crying outloud - 30 mins?

Plussat: Breakfast was very good

Miinukset: NA

Plussat: Everything was excellent

Plussat: Staff was perfect.

Plussat: Nice brand new hotel with all amenities in the room

Miinukset: A bit strange no slippers and now bathrobe and poor shaving kit

Plussat: The worse part of the hotel was the cleanliness... they was just coming to do the bed but they never vacuum the room... My room was full of black hairs and i m blond ... i notice to the desk that my sink had some boogers sticked on and i had to spend 5 days with this because i was disgusted to clean it by myself ... they never replace my soap ,i had to put it on the floor of the shower and even with this they was picking it up on the floor and placing it again on the shower sill.... Mud on the floor of my level . I came late the first day and to tired to go for diner so i took some pretzel and mixed nuts , they never replaced it ... Breakfast was poor even at 8:00 am... sorry we are out of this ...

Miinukset: Very unprofessional reception people

Plussat: Good location

Miinukset: I didn’t realize I was so far from the airport. It took an hour, given snail-paced traffic.

Plussat: Location

Miinukset: Staff are relatively not efficient. For e.g. They didnt clean the room though we put the sign, the receptionist didn’t inform about our delivery, we had to ask twice to know if the room includes breakfast.

Plussat: The staff are all outstanding.

Miinukset: Lobby is not on the main floor. Better signage letting people know would be an improvement.

Plussat: I didn’t liked

Miinukset: Because de Courtyard change to me the hotel by issue in the floor but they didn’t inform to me before to my arrive and they give to me other option the hotel but the location not was a good for me. I didn’t recomed this hotel.

Plussat: Very clean

Miinukset: The neighborhood is a little bit run down but is safe

Plussat: loved the quaintness of this boutique hotel. The staff was excellent. Safe and secure. Walking distance to Centro.

Miinukset: Area was a little run down but hotel was impeccable.

Plussat: I arrived very late at night but staff was there to make my arrival comfortable.

Plussat: Bed was really comfortable

Miinukset: For the price tag of the room, breakfast should have been better. Windows aren't sealed so a lot of noise went through them.

Plussat: We loved the included continental breakfast.

Miinukset: There was not a back-up roll of toilet paper. I had to ask at the front desk when we ran out.

Miinukset: The place nics and clean dont get me wrong BUT the wall so thin.. i heard every time a person go the bathroom and flush the toilet, every a new guest come and rang the door, every movement in the hotel.. The bed was queen but too small for a couple. Wake up so hungery looking for the bf but huge disappointment whish was only tea and bread with wathery jam and 2 type of fruit... It is not bad the place but be aware of the noise.

Plussat: Very cute, clean place with nice spots around the hotel. It smelled amazing, the WiFi was fast, and they had good tv options.

Miinukset: The surrounding area wasn’t the nicest, a bit dirty, and I didn’t have much desire to go out after dark. It was a short walk to more interesting parts of town though!

Plussat: Nice 'retro' hotel, adapted from a private home with lots of funky antiques to lend a nice 50s quality to the place. Very clean with nice staff.

Miinukset: The neighborhood was a bit sketchy with graffiti and run-down buildings. Sadly, Leon seems to be passing through tough times but, in fairness, we never felt in danger and never saw any shady characters. It was just not a good neighborhood for walking around.

Plussat: I like the behaviour of the staffs and room comfort and the environment.

Miinukset: I did not like their policy to retain the money when I booked and the breakfast could have been little better.

Plussat: Wonderful bed! The included continental breakfast was good. The 60 peso American breakfast was very nice. Service and staff was friendly and attentive. I asked for some additional services regarding my vehicle and was nicely accommodated. The various patios were relaxing, a very nice feature of my stay.

Miinukset: I would have to nit-pick to find a complaint.

Plussat: The staff extremely friendly, the room very pretty

Miinukset: The bed was a bit too high, uncomfortable to climb into. They had a beautiful concert downstairs but I couldn´t sleep and I had an early day the nex day.

Plussat: I love staying at holiday inn its clean

Plussat: Staff service

Miinukset: Old furniture and elevator

Plussat: I like everything!

Miinukset: The view of the beach and healthy food

Miinukset: Advertised free airport shuttle. There was no airport shuttle

Plussat: nice staff.

Miinukset: no change in breakfast

Plussat: Comfortable room,quietly

Miinukset: Breakfast juices aren’t naturally

Plussat: Close to what I needed

Miinukset: The floor is Cold

Plussat: Location room s are the best top class for a super good price unbeatable i definitely would come back

Miinukset: Only wish i had more time to sleep in this amazing suites

Plussat: The staff was so friendly

Miinukset: The buffet breakfast was repetitive :( And with no variety

Plussat: Great rooms! Great location! Excelent breakfast buffet included: simple yet very good. And rooms are very spacious. Heated swimming pool.

Miinukset: I cant' complain. Great place.

Plussat: Conveniently located in a small plaza with restaurants and a bar, big parking lot and close to shopping options.

Miinukset: Breakfast is included, but flavor and quality are terrible. Bread is home made but it is disgusting. Need urgently a new chef and bakery

Plussat: All excellent

Miinukset: Nothing

Plussat: Staff

Miinukset: Nothing

Plussat: The staff was friendly and very helpful. Great location.

Miinukset: The room wasn't as clean as it should. The shower didn't have pressure. The building needs maintenance as well as the rooms.

Plussat: Great staff and furniture. The breakfast offers a little bit more variety than in other hostels I've stayed in and the kitchen is fully equipped so that you can prepare whatever you want yourself. Towels and linen were included in the price. Great atmosphere and you can meet other people in the lobby. The bus station is easy to reach and it takes around 15min to get to the Centro Histórico.

Miinukset: It takes a while until you get warm water in the shower, but eventually it works.

Plussat: Very clean and organize

Plussat: It was very silence.

Miinukset: We expect a king size bed at least And other bed of any size.

Plussat: Quiet and confortable place. The room was nice and clean

Plussat: Location, bed and bathroom

Miinukset: Facilities. When you go from parking to the lobby take care when you step at the staircase. I got hit heavily in my head due to a mistake in construction that risk people of getting hit when they climb staircases.

Plussat: The lobby was really nice. It was clean and the staff were great.

Miinukset: They ran out of eggs at breakfast and both our HVAC and TV remotes didn't work cause of batteries that had gone bad.

Plussat: Everything ok

Miinukset: To much noise

Plussat: Very nice hotel, clean, central, and manager saw my boy and told us that we were able to use the pool in the hotel a couple of blocks away since it was the same business and we didn’t have a pool obviously we stayed in business class. I thought it was a nice thing to do that he cares about the clients. Everything was awesome. Definitely staying there again if I go.

Miinukset: Everything was excellent

Plussat: Food, location, staff, parking and size.

Miinukset: All equipment in room did not work or was not connected.

Plussat: Location

Miinukset: No elevator from parking lot to lobby

Plussat: Nice and clean, good location and friendly staff

Miinukset: When i booking i pick a king room, and when i check in, they said all the king rooms were in construction

Plussat: -Privacy and Security -Private and secured parking lot -Laundry services (Fast and cheap) -Staff is very helpful and welcoming -A lot of traditional mexican food places around (less than 2 blocks away) -Free WiFi was excellent (strong signal and premium speed)

Miinukset: -Kind of difficult to park the car inside the parking place if there are some other guest cars inside

Plussat: It was a wonderful apartment and the staff was great.

Miinukset: Location is not ideal. The city of Leon is very depressed. I am a solo traveler and safety is always a problem. For a male businessman, it might be ideal.

Plussat: Beautiful and clean. Great price. Fantastic staff. So helpful!

Plussat: Very accessible restaurants stout the corner quite place parking around the corner no charge

Miinukset: I like everything

Plussat: It was a great stay... staff friendly and helpful, room clean and nice hotel.

Plussat: All, thanks

Miinukset: Great location, beautiful hotel, staff very professional

Plussat: Roberto is a sweetheart, very attentive

Plussat: The staff were friendly and knowledgeable.

Miinukset: There was some mechanical sound that ran all night. I could here people talking well past midnight. Thin walls? I hardly slept.

Plussat: All of the staff was lovely. However, Sandra was amazing. We arrived and immediately realized that my wife (who was a bit under the weather) had left her purse in the backseat of the taxi that brought us from the bus station. She right away took charge, making phone calls, enlisting the help of another taxi driver, and even accompanied us to the bus station to locate the taxi with the purse, because she knew our Spanish was not so good. :-) We were able to find the driver who had secured the purse in his trunk. When I attempted to tip her for her help, she let me know that we were guests in her city/country/hotel, and that her helping us was just what people do. Thank you Sandra!

Miinukset: Nothing.

Plussat: It was in walking distance of Leon Central. The continental breakfast from the onsite restaurant was onsite. The staff was great with any concerns or questions we had.

Miinukset: The water pressure in the bathroom shower could’ve been better. The hotel is 3 floors and doesn’t have an elevator. So we have carry our luggage up stairs. The WiFi had too many dead spots. You walked to one side of the room and you had to reconnect again.

Plussat: Everything

Plussat: Good location

Miinukset: Personel wanted me to pay for everything in cash, they’re probably not allowed to charge básics like a toothbrush to guests but they try it out to see if they can get money off you. Same thing happened with ice, and many other things I asked for. Even late checkout. Whoever is the owner of the hotel is definitely never there or doesn’t supervise what they’re doing

Plussat: It seems to be renovated, it´s very clean, and the waitresses who clean the room are excellent.

Miinukset: there's no place to dinner or eat something at evening, not even a sandwich.

Plussat: The staff were amazing. They were very friendly, welcoming and extremely helpful. The rooms were very spacious, clean and comfortable

Miinukset: If i am being very fussy, it would have been nice to have had a rubbish bin in the kitchen area and/or the bedroom area as there was only one in the bathroom

Plussat: Very good quality /price

Miinukset: A bit noisy, the rooms to the street

Plussat: Everything

Miinukset: Nothing

Plussat: Nice swimming Pool and big rooms;

Miinukset: -

Plussat: Big comfortable beds.

Miinukset: The customer service was bad. They over paid us by two nights and are refusing to refund us. They admitted to over paying us when we left the hotel claiming they took money from our cards “to prove they worked” and now they want us to send bank statements highlighting their error. They have told us three times they will refund us but haven’t done so. The bathroom was dirty and the floors weren’t cleaned well either.

Plussat: The property is ok for a quick stay, the room is quite large and has a kitchenette. The food at room service is really good.

Miinukset: The bedding is terrible, the mattress is uncomfortable, the sheets are rusty and the pillows are lumpy. Also the towels smelled funny. We were very excited about beings able to rest for the weekend but couldn’t because of this.

Plussat: Big comfortable beds and in the middle of the city.

Miinukset: The hotel over changed us for two nights and refused and we are still yet to be refunded. I’m very unhappy with the customer service.

Plussat: The personal was amazing, the service above and beyond. And finally the location is great.

Plussat: design, facilities, very nice massage and dinning options

Miinukset: the rooms need remodeling

Plussat: It’s in the heart of the district!

Miinukset: I did not like that the hotel was old. The beds were not conftrable they were hard and too small. My main complaint is that I saw a beautiful place online when I arrived I was extremely disappointed.

Plussat: Great location and friendly staff.

Miinukset: No hot water to shower. Couldn’t use beautiful bathtub without hot water.

Plussat: It has a great reception, highly decorated

Miinukset: The bathroom smell bad

Plussat: Supper in the Italian restaurant was quite good.. excellent service. Breakfast was good.

Miinukset: The pools were not inviting with leaves floating.

Plussat: The staff is super nice and polite and the property is super well decorated and clean

Miinukset: I liked everything about the property

Miinukset: The room would need some renovation.

Plussat: Breakfast wonderful, staff is pretty nice, building beautiful, rooms beautiful as well, clean, air conditioner very good, lighting, pricing good

Miinukset: Restaurant has some hours off, I couldn't take lunch, Location little hard to access from the road and little hard to find the entrance. Little to far from downtown.

Plussat: Great hotel inside the shoe outlet, made it easy to buy and get back. The rooms were really nice and the bed where comfortable.

Miinukset: it is far from downtown but we pick the hotel to buy shoes, so it was our decision to be far. Staff was ok but not super friendly, maybe because it was NYE and we understand they rather be somewhere

Plussat: That it was close to the airport Front desk ordered 8 Taxis for all of us and they were all at the hotel on time

Miinukset: Front desk was on the forth floor and there was no bellboy or cart on the first floor to carry our luggage to our rooms

Plussat: Fairly new property.

Plussat: Location

Miinukset: Thin walls

Plussat: Modern architecture

Miinukset: Late entry to my room and no complimentary breakfast

Plussat: Decoration

Miinukset: Air Condition not work properly

Plussat: Super good

Plussat: Breakfasts were good both days, the coffee was burnt on the first day, but OK the second morning.

Plussat: An upscale business class hotel in a very convenient location for shopping as the property is located right in the Mulza Mall which is on the main city avenue. Brand new facilities on a fourth floor which makes it a quiet and reserved place. The breakfast is way better than average for business class hotels.

Miinukset: Occasional power shortages, but not really hotel's fault. They do have emergency plant thou.