León hotellia

Plussat: Great location, great staff will definitely come back

Miinukset: Besides the view, we liked that it was close to several popular locations.

Plussat: Overall everything great service all around, really nice place

Miinukset: I liked everything about the place

Plussat: Everything

Miinukset: The rooms had hairs all over--long hairs of someone who had been there before me. These hairs were in the bathroom and in the room, including on or around the bed. Maybe the hairs belong to the house cleaning personnel, the beds having fresh, clean sheets, not used sheets.

Plussat: Breakfast was amazing and extremely delicious. Rooms were clean and spacious. Loved the lounge for 7th and 8th floor rooms.

Plussat: Accommodations and location

Miinukset: N/A

Plussat: Breakfast buffet was very good.

Plussat: Very clean and comfortable & the staff very helpful and very professional especially Luis the manager

Plussat: Very friendly and helpful staff. Rafael the shuttle driver was extremely helpful and attentive. Awesome shower

Miinukset: The hotel is a bit dated and run down. Needs a remodel bedding was a bit funky but clean

Plussat: Very creative activities

Miinukset: Restaurant reception

Plussat: Staff was very attentive and frendly care for you.

Plussat: The staff were friendly, nice and accommodating. The shower was extremely hot. The room and hotel was very clean. The parking was safe and easy to park.

Miinukset: The beds are similar to sleeping on the floor, no breakfast included, coffee machine exploded over the table top. The air conditioners made horrible noise all night. The toilet is behind the door. If your partner was to come into the room, your legs would be crushed. There were huge mosquitoes in the room. The curtains and screens didn't close all the way. The walls are so paper thin, it was impossible to sleep. You hear everything outside and the next room. That includes the toilets being flushed during the night. The beds were enough of an issue, so we both left exchusted and sleepless!

Plussat: Clean and modern accomadations. Restaurant staff was friendly and helpful.

Plussat: Everything was excellent

Miinukset: N/a

Plussat: Shuttle service excellent. Excellent customer service by staff members Rafa and Paco. Felt safe.

Miinukset: Had massage in spa but not a real spa it was a room. Disappointed at that.

Plussat: Was super comfortable to stay there. Stayed there ain’t my daughter and it’s 10 mins to museums and restaurants and everything.

Plussat: The room was well maintained and supplied.

Miinukset: We booked this hotel because it advertised that it had an airport shuttle. If you really want to know about our bad experience you need to provide a greater amount of space. In short no shuttle and it cost me $25 for a Taxi.

Plussat: The facilities and the breakfast buffet are amazing

Miinukset: Maybe the location, though it’s close to almost everything

Miinukset: Breakfast could be better

Plussat: Service to the airport,well done

Miinukset: A larger menu choice

Plussat: Location is great, breakfast is good and even it is in a crowded area the room is super since you can not hear anything from outside so you can rest and sleep very well

Plussat: The staff very nice , the room is very clean .

Miinukset: We were in two person , but the shampoo and soap , just have one .

Plussat: The location is perfect, right across the stadium, and minutes away from the historic center.

Miinukset: The pool area could be a little more fun with some modern lounging furniture, and a bar, seems secluded in the back.

Plussat: Great place to rest after traveling to the older colonial parts of Guanajuato where the beds are not that great.

Miinukset: The breakfast on Sunday morning could have been better laid out to keep the flow of guests moving. I sent this recommendation to them -- I hope they take action on it.

Plussat: Housekeeping staff extra courteous & rooms clean. Comfortable beds and nice view of surrounding area.

Miinukset: All breakfast tables were dirty and not cleaned throughout the time we ate. Oatmeal was cold. Inadequate soundproofing between rooms.

Miinukset: Very unprofessional reception people

Plussat: Good location

Miinukset: I didn’t realize I was so far from the airport. It took an hour, given snail-paced traffic.

Plussat: Location

Miinukset: Staff are relatively not efficient. For e.g. They didnt clean the room though we put the sign, the receptionist didn’t inform about our delivery, we had to ask twice to know if the room includes breakfast.

Plussat: The staff are all outstanding.

Miinukset: Lobby is not on the main floor. Better signage letting people know would be an improvement.

Plussat: I didn’t liked

Miinukset: Because de Courtyard change to me the hotel by issue in the floor but they didn’t inform to me before to my arrive and they give to me other option the hotel but the location not was a good for me. I didn’t recomed this hotel.

Plussat: Bed was comfortable.

Miinukset: Our room was quiet until 7am. We got a room in front of the kitchen and the loud voices and noise woke us up. They didn't stop until we checked out. The area is pretty boring and not too nice.

Plussat: loved the quaintness of this boutique hotel. The staff was excellent. Safe and secure. Walking distance to Centro.

Miinukset: Area was a little run down but hotel was impeccable.

Plussat: I arrived very late at night but staff was there to make my arrival comfortable.

Plussat: We loved the included continental breakfast.

Miinukset: There was not a back-up roll of toilet paper. I had to ask at the front desk when we ran out.

Miinukset: The place nics and clean dont get me wrong BUT the wall so thin.. i heard every time a person go the bathroom and flush the toilet, every a new guest come and rang the door, every movement in the hotel.. The bed was queen but too small for a couple. Wake up so hungery looking for the bf but huge disappointment whish was only tea and bread with wathery jam and 2 type of fruit... It is not bad the place but be aware of the noise.

Plussat: Nice 'retro' hotel, adapted from a private home with lots of funky antiques to lend a nice 50s quality to the place. Very clean with nice staff.

Miinukset: The neighborhood was a bit sketchy with graffiti and run-down buildings. Sadly, Leon seems to be passing through tough times but, in fairness, we never felt in danger and never saw any shady characters. It was just not a good neighborhood for walking around.

Plussat: Wonderful bed! The included continental breakfast was good. The 60 peso American breakfast was very nice. Service and staff was friendly and attentive. I asked for some additional services regarding my vehicle and was nicely accommodated. The various patios were relaxing, a very nice feature of my stay.

Miinukset: I would have to nit-pick to find a complaint.

Plussat: Comfortable hotel and friendly staff

Miinukset: Breakfast was not good

Plussat: Everything was excellent

Plussat: Staff was perfect.

Plussat: Location and NH standard of safe food and accommodation

Miinukset: I am regular at NH and I travel for work extensively. I moved from Radisson Hotel down the street because I got food poisoning so many times there. Big improvement at NH. However this time was difficult. Literally every single day something was not replaced in my room. They don’t leave the free small bottles of water but instead make sure you have to open the big one which you are charged for. On second day shampoo and soaps were missing, on the third the towels were missing (half of them) not replaced and finally on 4th day the coffee pods were not replaced so in the morning I had to get down to get my coffee. Then the receptionist informed that I had to pay for clearly free at other locations, pods of Nescafé. Gym was hot and was missing towels, water and sanitizer! Clearly it is housekeeping that is managed very very poorly. I understand if one day but it was 5 days of negligence and very poor housekeeping. Who manages this location??? Also ask for higher floors. I stayed on 5th floor and there noise was insane! At 3:30am alarma going off and I ended up sleeping with ear plugs most nights. I will give it one more chance after that but if standard is as Poor as this time I am out of the chain. Monika Paez (Traveling to Leon 8 times a year at least)

Plussat: Lots of selections of food and open all morning which made it nice.

Miinukset: Breakfast was a little chaotic because it was a buffet and difficult to get a cup of coffee, but with this type of breakfast it is typical for any hotel

Plussat: Brakefast and staff

Miinukset: Decor in room

Miinukset: Advertised free airport shuttle. There was no airport shuttle

Plussat: It was ok

Miinukset: Fitness area its to small

Plussat: Close to what I needed

Miinukset: The floor is Cold

Miinukset: I booked a suite for a whole week and I ended up leaving the next day the fridge was not working and I orginally booked for a king size bed and I ended up getting two full size beds and It was scary something is not right in that hotel

Plussat: location was good

Miinukset: the hotel was insecure, the view from the back part of the hotel looks into a dumpster, bathrooms were filthy,

Plussat: Room was amazing. The resort grounds were amazing, staff was extremely helpful.

Miinukset: The roads into the resort were horrible, the signs were not illuminated Enough so it made it easier to get lost

Plussat: The hotel was very clean and the staff were very helpful,

Miinukset: Poor wifi reception

Plussat: Staff

Miinukset: Nothing

Plussat: the room was a very good size

Miinukset: this is no smoking hotel, the next room guest did not stop smoking all night long, it made me sick. I know this is not the hotel's fault but, it was just horrible.

Plussat: Todo me fascinó!

Miinukset: El lobby y el estacionamiento que tiene elevador pero igual esta perfecto!!

Plussat: Very friendly staff and service. Awesome cleaning staff.

Miinukset: Room was a little rough aeound the edges in fit and finish. The AC stunk a bit.

Plussat: I love staying at holiday inn its clean

Miinukset: Somebody working in this hotel stolen my Vacuum Cup！

Plussat: Staff service

Miinukset: Old furniture and elevator

Plussat: Great staff and furniture. The breakfast offers a little bit more variety than in other hostels I've stayed in and the kitchen is fully equipped so that you can prepare whatever you want yourself. Towels and linen were included in the price. Great atmosphere and you can meet other people in the lobby. The bus station is easy to reach and it takes around 15min to get to the Centro Histórico.

Miinukset: It takes a while until you get warm water in the shower, but eventually it works.

Plussat: Possible the pool was the only nice thing

Miinukset: The rooms where horrible beds where uncomfortable and we found roaches it was the worst place I’ve stayed in we decided to check out earlier and get a different hotel that’s how bad it was

Plussat: Staff

Miinukset: We booked on a busy weekend and got a room with no windows, stinky smell and too small. Nothing like we saw in the pictures on booking!!! 4 people in the room with 2 double beds but only 2 towels and 1 set of shampoo soap ect.... we Asked to move but the hotel was full so just the day after in the afternoon we got a descent room with a balcony and a window.... was too expensive for what you get.

Plussat: Like the helpful and friendly ataff

Miinukset: Nothing

Plussat: It was centrally located. It was clean and the staff was nice. The only problem was the mattress was hard and that made getting a good nite sleep close to impossible.

Miinukset: The bed

Plussat: Beautiful

Miinukset: The location and the view.

Plussat: I like the location. Restaurants are walking distance. Starbucks across the street. Cleaning crew are friendly and polite. Bed is comfortable and quiet place.

Miinukset: Shower needs some upgrades. Shower head needs to be replaced. Floor is sleepery. No shower curtain so water comes out. We had a bad experience with the restaurant. We ordered room service and it took them 1:30 minutes to deliver. I called and complained in order for them to deliver food.

Plussat: Didn't eat from the breakfast buffet but it looked great. Employees were really trying to help and delivered great customer service.

Plussat: It was close to the Leather District, the hotel staff was so nice.

Plussat: the view

Miinukset: noise are remodeling th building

Plussat: The breakfast buffet.

Miinukset: First room smelled funny. But they accommodated us to a better and upgraded room right away!!!