H·top Royal Star & Spa

The food was good with a variety of foods. The location was fantastic. The entertainment was good for most of the week. Alejandro and Jose the barmen were fantastic, the others tret you like you didn't deserve to be there.

Dining with greedy inconsiderate people who consider all inclusive an excuse to be pigs and treat the staff like slaves. ( Not the hotel's fault) Football camps who let their kids under 16 years of age stay in rooms by themselves who ran around the corridors knocking on doors and setting off fire extinguishers in the middle of the night. ( Again, not the hotel's fault) One or two of the bar staff who were arrogant, condescending and unsympathetic to the customers. This is the hotel's concern, they are the face of the hotel. The bar staff refused to turn on the air conditioning inside the bar, it's like they didn't want you to be there. The gym's treadmill did not work. The gym's bikes had no digital displays working. The gym's weights machine only had one peg, so only one station can be used at a time. Claudio the barman upset more people than I have ever seen in any hotel, he disrespected most clients unless you were female. Males had to join the end of the queue, whereas females could come to the front and get served immediately.