Byron Hotel London

I liked almost everything, the hotel met my expectations regarding food and accommodation

Upon arriving a reception clerk said he had to charge 10 pounds of the card used in the purchase as a kind of guarantee and that the amount would be returned. what did not happen. ie, in addition to the amount paid in the reservation, I was charged 10 pounds more.

No special item of facilities to be commented. It’s average

A/C is a must & space in room is very poor

The location for Hyde park and tube was great

It was dirty in the room, the mattress cover and pillows covered in stains that looks like urine. The room was tiny with no air con, it should never have 3 people in, far too small. The breakfast wasn’t great, we have an English cooked which wasnt inc in price and not nice. The staff spoke little English so chose to ignore you sooner than trying to converse, also never stood aside for guests, just barged past. I would never go again, I complained twice on the first morning and when we left, offered no refund, or move etc and 2 nights was just under £400 terrible