City Continental Kensington London

Totally irresponsible way to serve females travelling alone.

Nothing

When i got there they were over booked. I was a female alone and they said to call their head office in Spain (this was 6pm) and see if they could find me somewhere else…it was a very upsetting experience and where i ended up having to stay out of necessity was just scary…to the point i pushed the drawers up to the door when i went to sleep. Disgusting service and hugely irresponsible.

The hotel is very close to the Earl's court tube station and in a nice area. The breakfast was good enough and there was a lot there.

The lift was very noisy when in use, and could be heard at night especially. When we asked for an extra blanket we were told that housekeeping had gone home and that this was not possible until the next night, even though it was a very cold night.

Location

City Continental London Kensington staff was very unfriendly. Be careful with deposit, if you will lose your receipt - you will not get your money back.

Location is very convinient

Not the most modern and clean hotel

I liked the location.

I didn't like the way I was treated by the hotel.

The friendly staff.

The smell in the bathroom and the worn out carpet/floor.

Great location - the hotel is in a nice street and only a stone's throw from Earl's Court tube station. I was upgraded to a double-room free-of-charge upon arrival - a welcome surprise! Also, I was impressed with the complementary newspapers and Newsweek at the check-in desk. The room was spacious, clean and comfortable.

No shampoo or shower-gel in the bathroom. Very noisy during the morning - primarily from the slamming of fire doors (aren't these supposed to do the opposite?!). Breakfast was limited. Reception staff were helpful but sulky.