DoubleTree by Hilton London - Tower of London

The location is very good.

The staff were very rude and unhelpful. We had a problem in our room at 12:30 with the AC system pouring water into the electric lights below and we were offered a bucket!!!! We complained that this was dangerous and wanted another room, we were made to feel like this was our fault. On top of this, no one helped us with our bags or even came to show us were the room we were moving to was. Very very poor service and care given

The staff were friendly

The rooms were so so small, not like any other double tree Hilton I’ve stayed in. Only had shampoo and conditioner in the shower, no shower gel. Bed wasn’t a Queen bed even tho we paid for a “Queen room” Bed was really bouncy, as soon as I sat on it and I nearly flew off it Booked into savage gardens for food and drink, only 2 / 4 lifts go to level 12 so was waiting 10 mins for the correct 2 lifts to come because when I pressed the button the ones that came were the 2 that didn’t go to the top floor.

Location was great!

My room had faulty wiring so the circuits blew out and no ac on hottest day in history!! NO ONE ANSWERS ANY PHONES IN NIGHT INCKUDING EMERGENCY NUMBER !!! had to wait until next day for main to fix, no fan available Once fixed ac only 1 outlet wo