Ibis Styles London Excel

The location is great for Excel, the price is Ok and the staff, for the most part, are helpful

The bed was very hard and uncomfortable and the pillows were awful - like bricks. WE had one cup in our room and asked for another on the first day but had to go back and ask again on the second day. Our room hadn't been refurbished but I understand they are in the process of refurbishing them all which is long overdue.

It's next to DLR station, so just around 30-40 minutes of convenient travel with public transport to biggest London attractions. USB outlets are next to regular one, good thing if you forgot your plug adapter like me. Vending machine with some basic products, pub with food downstairs. Tesco Express, Starbucks and few places to eat and drink are nearby. Good price, friendly stuff. There is Emirates Air Line cable car in walking distance.

We got pretty loud room - air conditioning units make such a noise, there are located outside in the patio/parking lot, so around half of the rooms is affected. Window isn't isolating noise enough, you can hear airplanes from city airport too, but we could expect that. Pretty hard mattress and pillows. Next time I'll go for Ibis Docklands.

The latch on the window in room 362 was broken.thus preventing us from closing the window properly.this in turn let cold air and noise in.we didn’t have time to report this as we checked in an then left for an even,we arrived back late an then noticed the window latch,we left first thing in the morning also

The latch on the window in room 362 was broken.thus preventing us from closing the window properly.this in turn let cold air and noise in.we didn’t have time to report this as we checked in an then left for an even,we arrived back late an then noticed the window latch,we left first thing in the morning also.

Bathroom was lovely, great shower. Rooms very basic,beds and pillows not that comfy. Close to the DLR.

The fire alarm was set off at 3:30 am, apparently due to someone smoking in there room? !