Millennium Gloucester Hotel London Kensington

The location is great. But that's all. Nothing else met my expectation.

1. The staff in the front desk are not professional. Basically people should wait 20 min in average for check-in. 2. The phone operators are full of lies. I called them to send me a air-dryer, it took more than 60 mins, 3 calls, 2 personal visit to front-desk, and the manager finally came to deliver the air dryer. Their informal explanation is that they were busy and short or spare air-dryers. But if they can't deal with the stayers' request properly, what were they busy for? 3. The club lounge is so disappointing. 4. The pictures provided in booking.com is over photoshopped. 5. The facilities are old. Some charger could not work. 6. The fire alarm alerted twice during my stay. But the staff did not help evacuation. They even could not answer if it is a regular drill. I think this is life-threatening.