The New London Carlton Hotel & Service Apartments

A weekend in London with a sleeping place in the new london carlton. First impression on arrival at the hotel was positive ! The chekin was also ran smoothly !

The person at the chekin was not very social and not much information was given. The room was very cozy and pleasant! but the bathroom needs a refreshment... The shower was damaged, silicone was rotten,... no extraction for vapor present, this also caused a strange smell. there was also a tuft of hair in one of the towels. if the owners read this: renovate the bathroom a little, pay attention to the towels and everyone will be happy.Because I see in the other reactions that this is even more common. Also walk along to the room is also pleasant for every visitor ;-

Breakfast was extra so not applicable

First room we were given, the curtains did not cover the window and loads of hooks missing so early morning light would have been an issue! Asked for another room, the next one window handle missing so could not close window properly and with noise from street below an issue. This room had a pokey shower that did not work well and the sink was the smallest one could imagine, room also pokey in general. Staff did their best to try to sort problems and were friendly even though they could not rectify. The management of this hotel needs to get basic maintenance issues sorted.

There was a rat in our daughters room, none of the plugs were working and the guy at the front could really use some support with customer service!

All of it!