The Waldorf Hilton, London

Breakfast was good and the location of the hotel was in walking distance to Covent Garden.

Having arrived at 11am we knew we couldn't check it until 3pm so we dropped our bags off and went for a walk. Coming back to the hotel at 2.55 we asked if our room was ready and were told Room 425 is nearly ready in 10mins. We were given access to the executive lounge and were told the lady would let us know in 10 mins when we could go to our room. At 3.20 I asked if our room was now ready and was told yet again it will be 10 mins for final checks. To cut a long story short at 3.45 I asked again and was told yes room 431 is ready. I was previously told we were waiting for room 425 if 431 was ready why wasn't we given that when we asked at 3pm. It was suppose to be a anniversary treat for my wife but after the check in farce it did put a dampener on things. We wont be going back.

The breakfast was varied and nice, the reception staff and doormen were friendly and helpful

This is a Hotel with quite a reputation so imagine our disappointment at the quality of the room. The shower was generally cold with sudden bursts of scalding water, the room was stuffy and the air conditioning too loud for consistent use. The coffee facilities were miserable and frugal, the bed small and narrow - this was really a room for single occupancy only, we were a couple. The breakfast was good enough, but the queue was long and the poor egg chef was clueless. This is a Hotel that needs to improve because all it is doing now is living on its past, and its location.