The Waldorf Hilton, London

The hotel is beautiful and a perfect location for the theatre. Breakfast was really good. Staff were very attentive.

The fact that the hotel was covered in scaffolding and so windows were covered. Something we were not made aware of when booking or when checking in.

Breakfast was the oly thing that was good

I booked a room for 3 people but was only for 2 people. The room was ready about 3pm and one of friend went to the room when she arrived at 5 pm but saw the room was not for 2 people. When we arrived we asked if our luggage went up as promised by the reception we were told it was still in the luggage room. This was at 10.30 pm. When I went up I said that the room was booked for 3 people why is there facilities for 3. I had to g down to reception as no one would answer the phone bearing in mind I had a walking aid. There was no remorse from the staff of the mix up. I complained the next morning and was told they will not be able to refund anything as personally I felt I paid for a room for 2 people but charged for 3 people. The room was cramped with the extra bung bed. So moving around was so tight and h bathroom was huge. I also said that it was not acceptable that the was not ready until 12 midnight when check in was to be at 3pm. Did they not have staff to do a checklist. I was very angry with the service and understanding they gave us. The duty manager offered points but sorry this was my birthday weekend and ended up a disaster. I would never recommend it to anyone. Furthermore the walk to the room so far from the lift. The hotel had enough notice to provide a decent room size and near the lifts. Points was not going to rectify the discomfort of the stay. Instead of having 2 TVs in the room they could have had 2 king size beds for comfort and also the room was an executive king room but it was no way that. I would never stay here again.