Tophams Hotel

Terrible service and room

Nothing was good.

waited over 30 minutes to be checked in. My room was deffintely not what the pictures were. Far from four, the bathroom was like a closet. The shower was filled with mold. Was moved to another room far from the lobby so was given English breakfast yet i only recieved a continental breakfast and the food bar had hardly anything left. I left with only a croissant, yogurt and, and toast. The cost of the room was well over priced for what i recieved.

SCAM! They told us there were no rooms available after prepaying

Poor service They didnt ehlp us with a new hotel. I had to look for a hotel in London at 8pm on a friday night. The manager was rude over the phone since he never actually showed up. THIS HOTEL IS A SCAM! STAY SOMEWHERE ELSE

Avoid

Turned up at 10pm, having previously advised them I would be late. Was advised no more double ensuite rooms available, so they had downgraded me to a single with no bathroom. The room was tiny and dirty. The mattress on the bed had partially collapsed on one side. The shared shower room down the corridor was also dirty. Won't be staying here again.

Great location for a Mediocre Hotel!

Excellent location.

Incompetent manager and staff. No idea of how to run a hotel. Always responding to guest complaints about the condition of the rooms and the service. Workers seem lost without good leadership.

Great location... that's about it.

Location

Tiny room, cupboards from a skip and mini fridge precariously balanced on one of them. I wouldn't really mind if it hadn't been over £100! Absolutely tiny room, single bed converted to a double. Staff werent exactly thrilled to see us either.

It was warm and provided shelter

Very poor room in the basement - it was dark and very basic.

Nice area. Boutique shops nearby and handy for Victoria Station

Some staff very friendly others unhelpful.

central location. excelent shower

room too small and tucked away at back of hotel

Friendly staff, clean and confortable

Basement room, bathroom had no heating and was cold. Shower tray was not draining correctly

Great lobby with nice design and friendly staff.

The fact that they first tried to put me in a room... in another building..... with a different hotel name.

Booked a twin room, 2 weeks in advance. On arrival, was presented with room with only one double bed. After talking to reception, the best they could do was add a fold away cot for my 42 yr old daughter. Thus, room was too small for both beds. We were disappointed.