Four Points by Sheraton Los Angeles International Airport

nightmare

Plussat: nothing

Miinukset: I arrived 11:30pm, as planned. The hotel acknowledged that I had a prepaid reservation, but said: NO ROOM. NO REFUND. NO OFFER TO PROVIDE A ROOM AT ANOTHER PROPERTY (it's Starwood, which has 1,000 hotels in L.A.). Avoid at all cost.

Plussat: There was no heat in the room. Management promised to have it repaired the next day but no such luck. My son left sick with a cold due to lack of heat. We stayed at the hotel for 5 nights with no heat.

Moved around.

Plussat: The quiet.

Miinukset: We checked in a little early. As soon as we checked in we were told a room wouldn't be ready for at least an hour and with a big business group in the property it was hard to find a space to relax let alone get a drink at the bar. The lobby hallway and bar were so crowded that we had to leave the hotel to get a drink to be able to relax after a long drive in from a neighboring state. Upon return we were directed to a room on the 2nd floor that had a bed that was so flattened and sunken in that myself and my partner rolled into one an other. This was truly unsatisfactory and we expected more staying at a shariton property. This was an issue that could visually be detected by housekeeping or maintenance but was disregarded and ignored. We then spoke to front desk and asked them for a room transfer and after some push back were redirected to a different room. Definitely not something worth going through while on vacation. Makes us want to stay with a competitor to see if the same challenges are met with (Hilton, embassy, etc.)

They charge too much

Plussat: Nothing

Miinukset: All

Plussat: It located near the airport and perfect for travellers like us. They run constant shuttles to and from the airport and a familiar with business travellers.

Miinukset: The room condition was below standard. The drains in the bathroom flowed very slowly and the showering facilities were a trial to use. The bathroom basin drained so slowly we had to take turns washing.

Miinukset: Everything it sucks