Autonvuokraus Los Angeles

Plussat: STAY AWAY FROM “FOX RENT A CAR”. We had horrible experience with them. They gave me a car which was 52000+ miles driven and this car broke down when we were on our way to Glacier Point - Yosemite National Park. The place where car broke down was on the top of the hill without any cell phone network. We had to request other people to give us ride to a place where we can get cell phone network so that we can call “Fox Rent A Car”. When I called their customer support of "Fox Rent A Car", I was on hold for almost one hour before I could speak to someone. After we were able to get in touch with the customer support representative, they mentioned that they will send a replacement vehicle for us and it will take up to 4 to 6 hours. So, we were expecting the replacement vehicle to arrive by 7 pm. But the replacement vehicle arrived at 12:30 am midnight. Till that time my entire family was stranded on the top of Yosemite hill for almost 12 hours (12 noon to 12:30 am midnight). My hotel was down the valley which was 2 hours’ drive down the hill from the place where we were stranded. At 12:30 am we didn't want to drive down the hill and we had to request Park Rangers to find a place for us to spend night. We live in NJ and this was our only one day for Yosemite Park as per our plan but our day was completely spoiled and turned into a horrible never forgettable experience because of "Fox Rent A Car". When we complained about this to their managers, they had no sympathy for us. I would advise everyone to stay away from this car rental company. Please rent a car from a reputed car rental company, even if it costs a little more.

Miinukset: STAY AWAY FROM “FOX RENT A CAR”. We had horrible experience with them. They gave me a car which was 52000+ miles driven and this car broke down when we were on our way to Glacier Point - Yosemite National Park. The place where car broke down was on the top of the hill without any cell phone network. We had to request other people to give us ride to a place where we can get cell phone network so that we can call “Fox Rent A Car”. When I called their customer support of "Fox Rent A Car", I was on hold for almost one hour before I could speak to someone. After we were able to get in touch with the customer support representative, they mentioned that they will send a replacement vehicle for us and it will take up to 4 to 6 hours. So, we were expecting the replacement vehicle to arrive by 7 pm. But the replacement vehicle arrived at 12:30 am midnight. Till that time my entire family was stranded on the top of Yosemite hill for almost 12 hours (12 noon to 12:30 am midnight). My hotel was down the valley which was 2 hours’ drive down the hill from the place where we were stranded. At 12:30 am we didn't want to drive down the hill and we had to request Park Rangers to find a place for us to spend night. We live in NJ and this was our only one day for Yosemite Park as per our plan but our day was completely spoiled and turned into a horrible never forgettable experience because of "Fox Rent A Car". When we complained about this to their managers, they had no sympathy for us. I would advise everyone to stay away from this car rental company. Please rent a car from a reputed car rental company, even if it costs a little more.

Plussat: There staff is not friendly. I have to wait for the shuttle bus more than 1 hour. Very bad experience.

Plussat: nothing

Miinukset: price, customer service I mean everything, worst company in the business by far

Miinukset: The cars AC was broken. I had to drive 1 hour each way in traffic to get a new car and had to wait once I got to the rental car place. Then I asked if I could get some compensation and the manager said the general manager would call me and he still has not called or given me any kind of compensation

Plussat: The pick up location at LAX is convenient. There was no line at the counter. The lady who helped me on the counter was professional and explained everything to me clearly and patiently.

Miinukset: Only 1 car available for selection when I could "select any car parked in section 6". Car wasn't cleaned properly. Ford Fusion AC didn't work, had to swap for another car 1 day into the rental. Horrible, old, unmaintained cars. The gate agent was super rude.

Plussat: This was the most unpleasant car rental experience I’ve ever had. I will never use Fox again. The staff was deceptive, rude, and charged me over $200 in unwanted fees.

Miinukset: The team member Thomas lied to me to make me add insurance. I spoke to corporate to ask for a refund and a gentleman named Kenneth told me I would be taken care of when I returned the car. This was not the case. The manager Ramsey was EXTREMELY rude to me and said “I’m not going to help you today.”