Lugano hotellit lähellä Cathedral of San Lorenzo

Plussat: My favorite hotel in Lugano .. I have not changed it for several years

Miinukset: Every thing

Plussat: Fantastic service and customer care across all areas. An absolute delight to stay here!

Plussat: Proximity to train station, town and lake. The room was clean and had a great view of the square.

Miinukset: Room was small.

Plussat: We stayed with colleagues for one night - everything was rather good! The room is not large, but very cozy and equiped with everythinh needed (including free soft frinks in mini bar). The location is very center - just near the shops and nice restaurants. The breakfast was nice and quite sufficient.

Miinukset: It was a pity there was no free gym right in the hotel- I wish there was one. At night I also wanted to shut the windows, but the window shutters were very dusty (though I understand it is not easy to keep them clean)

Plussat: Excellent location. Very friendly staff. Very convenient and excellent value.

Plussat: Staff was very friendly and welcoming

Miinukset: All great

Plussat: Great staff and superb location. Free minibar with soft drinks.

Miinukset: Rooms felt a little old fashioned and dated

Plussat: Staff was very friendly, location was superb!

Miinukset: The airconditioning was facing the bed, was on or off and had to be turned off on order to not get a stiff neck...so sweaty all night...

Plussat: Good location, very warm, sweets and refreshments everywhere.

Miinukset: The sofa bed is a bit soft

Plussat: The staff we interacted with were very helpful and genuinely interested in our comfort. The rooms are well appointed, the location great and the breakfast offerings were perfect.

Plussat: Herkullinen aamiainen kuohuviineineen

Plussat: Very comfortable and charming. Brilliant staff. Superb view from our junior suite. Excellent pool and spa and all areas of th ehotle were immaculate

Miinukset: N/A

Plussat: It our second visit and it won’t be the last. We cane to this place more then 10 years ago and decided to go pick me more time a decision we are very happy with. We found it as we expected it and the staff are super helpful and pleasant

Miinukset: We had to leave

Plussat: The staff was extremely friendly and professional. The rooms very spacious and extremely comfortable.

Miinukset: Although it has view to the lake it’s not at the lake.

Plussat: The property as such was lovely including the parc and the terrace at the lake which is truly a gem. Breakfast was nice too but what really stood out was dinner at Galleria Arté al Lago, their Gourmet Restaurant. Food was incredible and service very professional. Thank you!

Miinukset: The staff didn’t always pay attention to details. I didn’t get the Ticino card at check in and actually had to ask for it twice again since they forgot about it again both times. Similar happened with an order during breakfast. These are little things, however for the price you pay I expect none of this to happen. We didn’t realize the Arté restaurant didn’t have a terrace so were a little disappointed. However, food and service were stunning as mentioned above. The lake terrace could do with drinks and snacks. A simple automatic vending machine would do. Maybe something for management to consider.

Miinukset: It needs an effective air conditioning system.

Plussat: clean property and the staff was very kind and helpful

Miinukset: very cheap furniture and very old need to be replaced and the bathroom isnt for a 5 star hotel its very cheap, I saw nice picture in booking but reality was diffrent.

Plussat: Just absolutely beautiful "Exclusive Prive Resort like hotel." Special access to Lake (Sun bathing & swin at the lake just for guests : Beach towels and sun beds, chairs & bathroom). Beautiful Lawn to sun bath! with pool side bar for cocktails.

Miinukset: No pizza for room-service menu or the restaurant.

Plussat: Beautiful location in a forest of exotic trees and flowers and close to the Lake Lugano.

Miinukset: Cannot think of anything I didn't like!

Plussat: I can't put it into words: it is extremely beautiful. The room was huge, clean, comfortable, the breakfast is amazing, the hotel has a small "lido" :) and the oldtown is only 10 min. far.

Miinukset: -

Plussat: Friendly staff, the room was spacious with small balcony overlooking the garden and the lake. We enjoyed having dinner at the restaurant and they paid good attention to my gluten intolerance.

Miinukset: The bed was not the most comfortable of all (mattress, sheets and pillows) and the spa area was neglected. I just didn't leave my heart there, and the stay was overall too pricey.

Plussat: Setting, location, safety, comfort, hospitality

Miinukset: More variety in Menu

Plussat: Clean, Great Food

Miinukset: Nothing

Plussat: Views, food, service - never really wanted to leave with the gorgeous view, sitting out in the back terrace with the music.

Miinukset: Nothing you cannot love. Been coming for many years. I love the fancy restaurant cuisine. I wouldn’t mind a bit of new food added to the cuisine. Even a simple ravioli w red sauce. And sometimes the staff is quite protective of the outdoor seating even if you are staying there.

Plussat: Everything from the room to the view to the restaurant

Miinukset: They didn't have an electrical adapter available

Plussat: Everything

Miinukset: Nothing

Plussat: The view from the veranda was possibly the most serene and picturesque that I’ve ever seen

Miinukset: Breakfast

Plussat: The view, architecture and comfortable room....

Miinukset: I loved it all

Plussat: Villa sijaitsi vuoren päällä josta koko Luganon kaupunki avautui eteemme. Näkymä oli todella hieno etenkin kun tuli ilta. Palvelu pelasi tässä luxsus luokan villassa todella hyvin ja henkilökunta oli todella auttavaista. Hieno uima-allas alue. Kuljetus alas kaupunkiin oli hyvä ja kuului palveluun. Villassa myös yöpyneet filmitähdet mm. De Niro ja Redford.

Miinukset: Ravintola oli hieno mutta hintataso oli kallis verrattuna mitä söimme. Näkymät kyllä korvasi ravintolasta sen mitä jouduimme maksamaan.

Plussat: Everything was great from the staff the room the facilities the restaurants.

Miinukset: Thought the cost for food wine & spirits was more expensive than we planned for.

Plussat: Friendly service, beautiful building, big room. Would definitely recommend going in the summer though.

Miinukset: Breakfast could be better in offering and setting

Plussat: Location

Miinukset: Breakfast

Plussat: The hotel is lovely. Our room was extremely comfortable with an extroiderary view. The restaurant is special. The concierge made our stay even more special. Her recommendations and arrangements made were perfect.

Miinukset: The hotel is a ride to town and every ride just to get to town is 20-25 dollars each way. I wished the hotel shuttle ran more often. Some days we spent $100.00 just on taxis.

Plussat: Breakfast was fantastic, staff were very helpful and friendly, massages were very good

Miinukset: Main spa area a little tired and not the best

Plussat: The property was beautiful and the suite was perfect for our family!

Miinukset: The front desk staff was not very welcoming.

Plussat: Great view seeing the Lugano lake . Good swimming pool . Very nice room , good restaurant .

Miinukset: Nothing

Plussat: Amazing view from our room. Very nice breakfast option. Beautiful view also from the restaurant. Close to the city center. Nice staff.

Miinukset: -

Plussat: Room size

Miinukset: Not good for family They charge you for anything you ask for.

Plussat: Price of the parking is included in the price of the room.

Miinukset: Bathroom dirty, full of hairs on the floor and even on the toilet!!! I had forgotten my rasoir and asked for one at the reception. They gave me a set as usual in hotels but the quality of the rasoir was no terrible that I cut myself terribly. I know these kits aren’t 3 stars Gillette or so but this one was just not acceptable at all. Then in the morning they started construction works with drills and similar instruments at 07:30 in the next room or floor. It was extremely noisy and so early it is just not acceptable. Room with 2 small beds, no big bed. All the furniture, electricity is very old and in my opinion the price was drastically exaggerated. I was so pissed off that I left the hotel without even going to the breakfast. Clearly I won’t return ever to this hotel...

Plussat: Spacious room, nice views, ok breakfast (though very high additional charges, if you want an omelette - in this segment that should be included).

Miinukset: Very old pool area, in dire need of renovation. Not very clean overall. A kitchen is available, but you have to pay extra for plates and pans, if you want to use it, never seen that! And no coffee mashine. Very unfriendly personnel, especially at the reception. Basically a three star hotel for the price of five stars.

Plussat: The view from the room. The rooms are spacious.

Miinukset: The bed is old as well as the overall furniture.

Miinukset: One reception lady was arrogant and aloof. Not friendly or helpful when we asked her one question.

Plussat: Nice hotel. The rooms are simple, but cozy and extremely clean. The small garden outside with the small pool is also very pleasant.

Plussat: Booked two double rooms - one on the ground floor (standard, i guess), and the other one on the first floor (with balcony). The Balcony room had nice open view and well-working airconditioner. For both rooms, the beds were comfy, location was PERFECT, and the host welcomed us and he was very kind and helpful.

Miinukset: One standard double room was equipped with an air-cooler, not an air conditioner. Once it is switched on with "cool" mode, the motor sounds really hurt our ears, and we could not sleep. So, whole night we had to switch the air-cooler from "cool" to "fan" mode, or vice versa, every hour..(no remote control..) The room temperature was 29 when I saw on the cooler in the morning... ( it was a very hot day with 30-35 degree during day time) This room needs to be fixed, otherwise no one can sleep in Summer there...

Plussat: Hotelli ja huone erityisen siisti , mutta vaatimaton. Aamiainen huoliteltu, mutta niukka italialainen.

Miinukset: Jos pidempään, niin alakerrasta ei maisemia.

Plussat: Siisti pieni persoonallinen hotelli lähellä rautatieasemaa, aamiaishuone oli kaunis. Hyvät sängyt ja erityisen ihanat peitot. Huone oli pelkistetysti kalustettu, mutta kaikki tarpeellinen oli.

Miinukset: Erillinen huonekohtainen ilmastointilaite piti yöllä liian kovaa melua, jotta sitä olisi voinut pitää koko yön päällä, kun yöpymisemme sattui kovin helteiseen aikaan.

Plussat: It was so close to the train station and a fairly short walk to the old town. The rooms were simple but very clean and everything was updated. The gentleman who checked us in was very helpful.

Miinukset: The outdoors could use a little maintenance.

Plussat: Great proximity to the train station and the city. Clean and close to bars and restaurants. Daniel the owner is a really nice and helpful guy.

Miinukset: Nothing

Plussat: Great location near station and centre ofcity

Miinukset: Steps

Plussat: Location Facilities Pool Charm Cleanliness

Miinukset: No breakfast included for high weekend rate

Plussat: Great location near train station. Lovely garden setting and pool. Very helpful staff who gave good suggestions on what to do and where to eat

Plussat: Hoteliers were very friendly and accommodating, allowing me to keep my baggage there until later in the day. Good location near the train station and easy (free) travel to the city and lake; hearty breakfast with freshly baked croissants..

Plussat: Excellent check-in staff very helpful. Simple room, the Air conditioning worked great. Outside and grounds very nice and welcoming. Comfortable beds and clean linens.

Miinukset: The corners of the bathroom had some dirt and grunge. They needed a better cleaning.

Plussat: Location. It’s very near the train station which enables you to move about easily. The manager was kind enough to arrange for a portable fridge to be put in the room as we need keep some medication.

Miinukset: The hotel should provide clearer direction to the hotel. It should state clearly one doesn’t have to leave the train station and just go to the relevant platform which would lead to the hotel. The staff forgot to replenish the shampoo and body wash. It was late at night there was nobody around go seek fof assistance.

Plussat: Beds are comfortable, very good breakfast, good pool

Miinukset: Very poor housekeeping service (only from 9 AM to 2 PM)!! Not a good soundproof between the rooms (clear noise). It was annoying a little bit when I take my car out of the parking, as there will be a gate and it was always rejecting the ticket so I had to call the reception using the plugged phone!

Plussat: It was all good, nice and clean room

Miinukset: Construction on building next door Had booked room including breakfast but had to pay extra to get an omelette

Plussat: Bar and foyer

Plussat: Breakfast is good, rooms are good size and modern. Staff is very friendly and helpful.

Plussat: Kaikki tuntui erinomaisen hyvältä! Kodikas , erittäin siisti ja ripaus luksusta joka nurkassa :)

Miinukset: Uima-allasalue olisi voinut olla auki pidempään

Plussat: Great breakfast, great pool, easy parking and friendly staff.

Plussat: The hotel is closed to bus stations and to the boat station (to the center it is 15-20 min walking). Food at breakfast and a la carte for dinner was great. The stuff was super friendly and helpful. The hotel has games for the kids and playing corner for little ones. All to all we had a great experience

Miinukset: The rooms are a bit small for 4 people (2 adults and 2 kids) but we didn't spend much time in the room so it was ok

Plussat: The swimming pool was good The hotel gave us free bus tickets and the bus station Near the hotel

Miinukset: The water in the breakfast unhelpful

Plussat: Your hotel was really just perfect for our family on a long weekend visit to Lugano. The location, the friendliness of the staff, the great breakfast and nice bar for a apero, the pool and gym, just great! We also really appreciated the late, noon checkout time.

Miinukset: The room is snug for a family of four, but still we managed just fine :)

Plussat: Friendly staff. Clean Air Conditioned room. Minutes away from beautiful lake Lugano and San Salvatore Funicular.

Miinukset: Not a fan of the glass bathroom.