Lugano hotellit lähellä Cathedral of San Lorenzo

Plussat: So homey

Miinukset: Nothing

Miinukset: Well, it was Corona time...

Plussat: Room was high class and location extremely convenient

Plussat: Went with my daughter. The place is fabulous overlooking the beautiful scenery of Lake Lugano. The house has the feel of an aristocratic Italian residence, just lovely

Miinukset: The charm and individualized service

Plussat: everything was amazing. No complaints at all

Miinukset: everything tbh..

Plussat: - Spacious room - incredible tv - exceptional welcome and checking in - fascinating lake view - breakfast was varied - over the top luxurious - wonderful experience

Miinukset: - the bath tub was clogged - no coffee machine in the room - no egg chef which is a must In most luxurious hotels - overpriced but for a good reason

Plussat: The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

Plussat: Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

Miinukset: All perfect.

Plussat: good service, position and breakfast

Miinukset: The Hotel rooms have old furniture.

Plussat: I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views.

Miinukset: I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.

Plussat: the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel

Miinukset: the only thing is if wireless wifi was available for free of charge instead or with the LAN connection

Plussat: The conceirge was excellent and informative about things to do and to see that are not in the guide books

Miinukset: The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.

Plussat: The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.

Plussat: Fantastic location. Good breakfast. Excellent helpful staff.

Miinukset: Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.

Plussat: Nice room & excellent staff. Relaxing atmosphere

Plussat: Everything was nice.

Miinukset: Swimming pool was closed.

Plussat: good breakfast clean room

Plussat: A modern hotel in a not very touristic part of town, but just a short walk from historic town centre

Plussat: Room was sparkling clean, practical layout, good shower

Plussat: The breakfast service is remarkable!

Miinukset: The room smelled of sweat. Then I got another room that also smelled of sweat.

Plussat: Location View Room balcony

Miinukset: Breakfast

Plussat: The location of the hotel is great and it is clean. The hotel room was pretty standard but the staff were extremely disorganized.

Miinukset: The problems started pretty quickly. We arrived about 15 minutes before the official check-in time and were told the room wasn’t ready. That was fine. We went out, walked around, and came back about an hour later. They then gave us a key. We went to the room and it contained someone else’s luggage. We went back to the desk to inform them that they had given us a key to an occupied room. They then told us our actual room wasn’t ready and it would be another 15 minutes. We then left again and gave them 30 minutes before going back. They then handed us a key to our actual room. The stay overnight in the room was okay, but we were never able to feel safe since we had been granted access to someone else’s room. Furthermore, when we went to breakfast in the morning, there were several open tables but a staff member insisted that we sit at a particular table between the entrance and the buffet. We did not want to sit in such a high traffic area. We told him so but he insisted that we absolutely had to sit there. There were other empty tables available and the tables were all socially distanced. We asked why we couldn’t not sit in the highest traffic area and we weren’t given a reason other than that we HAD to sit at that table. We asked him why (in Italian) and were given no reason other than that was what he wanted. We then headed towards an empty table at which point he started screaming ‘NO!’ at us. It’s possible he thought we were heading towards a table that was reserved, but there were three other empty tables that were not reserved that we were heading for. Either way, yelling at people is inappropriate. This waiter apparently didn’t like the look of us since he then gladly seated other people at tables without any issues and sometimes carried their food for them from the (self-service) buffet while we waited and waited for coffee since the coffee was not self-service. Honestly, the hotel is clean but the service was a shambles.

Plussat: I loved the charming ambience, vintage interiors and beautiful view from my hotel window.

Miinukset: There could be a bottle of complimentary mineral water in a room or in the lounge area.

Plussat: Palvelu ystävällistä , hyvä aamiainen erinomaista kahvia. P-paikka hotellin yhteydessä, kätevä. Sijainti loistava. huoneemme oli takapihalle päin, siisti.

Plussat: The jr suite was charming and perfect for our family of 4. The location is perfect and the staff was outstanding.

Plussat: Breakfast was excellent. Location has expected, second visit.

Miinukset: Weather, one day was bad!!

Miinukset: I found the cleaning staff a bit too diligent. They changed my towels twice during my stay even as I had left them hanging on the racks, which means "do not change" according to the note on the bathroom wall. I think it is great that the hotel management is taking steps to reduce the impact on the environment and gives their guests a choice to participate. However if the staff does not pay attention the system will not work.

Plussat: location was central to shopping area and next to the lake, hotel was clean, staff were friendly

Miinukset: rooms were dark and small, breakfast was poor selection, no wireless in rooms

Plussat: WiFi in the Lobby did not work

Plussat: Excellent Location, very nice antique Building, very well maintained, very charming/interesting history, sentimental!! Very well thought out!

Plussat: It is located right in the pedestrian shopping area which is very convenient.

Miinukset: since it is in a pedestrian zone, it is loud during the night. That isnt so great...

Plussat: The gorgeous view from our room 220, the garden in the back.The 100 year anniversary expo was fun. Breakfast is good.

Miinukset: The construction on the other side of the church, hopefully it will end soon.

Plussat: Loistava sijainti. Vaikka vanha, niin siisti.

Miinukset: Aamupala voisi olla monipuolisempi; vihannekset ja marjat puuttuivat.

Plussat: Convenience for parking, shops and lake front.

Miinukset: Lack of mini bar. No lift from garage, Television not in working order and in spite of being told that it had been repaired, it remained unusable.

Plussat: Holiday

Miinukset: There was a renovation of af building going on, just next to the Hotel and our balcony.

Plussat: fantastica staff, good location, marvellous include breakfast

Plussat: Good staff

Miinukset: Not air conditioned

Plussat: Convient location, friendly staff

Plussat: Breakfast was good and view was good

Miinukset: The rooms were cheaply furnished for a 4 star Spa hotel, the shower had black mold, the balcony walls and floor were dirty, moldy and stained, even the water drain had plants growing out of it - so had not be cleaned for months. The roof of the balcony leaked throughout our stay making it unpleasant to sit outside on the balcony

Plussat: Very good location close to the train station and the city, one of the best/ biggest hotel gyms ever, nice garden/ pool area

Miinukset: The rooms would need some renovation, the restaurant staff is friendly and nice - but not attentive

Plussat: Nice view, very friendly staff at the reception and in the bar

Miinukset: Needs to be renovated, mould in the bathroom, very old-fashioned furniture, it was 4 star maybe 30 years ago... Breakfast was basic with extremely bad (weak) coffee. We had a dinner once, drinks were good (done by the nice barman) but the food was bland, wine low quality. Upon arrival we were told that the inner pool & spa is closed which was VERY annoying as we chose the hotel for that feature and it was nowhere written. The room rate was not discounted though.

Plussat: The location of the hotel is beautiful indeed, and the room was spacious, sparkling clean and tasteful.

Miinukset: It would be unfair to expect that things can be as usual with the COVID social distancing restrictions, however there were several things that could have been thought through, if the hotel managers opt to continue the service. 1. The breakfast area had to be accessed at three specific time slots in the morning. We chose the last one, which was less crowded. We arrived on time, were greeted by the manager and told to wait. After some time, we started asking the waiters if they had plans for us, and no one knew that were were waiting. After asking several times, having waited for ~20 min, we finally got a table. We ordered some food from the kitchen, which also took quite some time. Long story short, the buffet got away on time, and we were not fast enough. We should have realized to be efficient and get the buffet food quickly but that was our first day in the hotel, and we were not aware of the strict timing yet. For the remaining days we skipped the breakfast. 2. All paper leaflets were removed from the room because of hygienic reasons. However, no alternative was suggested (send main info by email upon arrival?). My husband had a request, but he did not know how to reach the reception in the evening (the physical reception closed quite early). So he had to call the external number, which did not work, and then sent an email. The receptionist promptly called directly to the room but the phone appeared to be broken - no success. 3. The pool area was also accessible by time slots that had to be booked at least a day in advance. The stuff apologized and told that they did not expect so many people to come. Which I believe was also the reason for the sloppy breakfast experience. The hotel had to adjust capacities to the new conditions and I do understand it. But deciding to keep high attendance despite reduced capacities had obvious implications on quality. And, sadly, it did not feel like anyone cared.

Plussat: Great breakfast and Pool area

Miinukset: A bit further from town than we thought but was easily walkable. Due to Corona there was a lot of rules and regulations but this wasn't the hotel's fault

Plussat: Staff very friendly and helpful. Great view over Lugano and only 15min walk to the lake.

Miinukset: Furniture a bit old school

Plussat: Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave.

Miinukset: Not a thing

Plussat: Beautiful views, close to the city center for shopping, nice outdoor pool

Miinukset: The dinner menu and food was very average

Plussat: Superb view, good breakfast, we received an upgrade for free, staff very friendly

Miinukset: Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center

Plussat: Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.

Plussat: Room’s view

Miinukset: The location

Plussat: siitä että meidät upgradeattiin parempaan huoneeseen pienen poikamme kanssa. hotellihuone oli hieno ja tilavaa lapsen kanssa.

Miinukset: osa respan työntekijöistä vähän töykeitä, kun taas toiset ihan mahtavan ystävällisiä ja auttavaisia.

Plussat: location, room, pool, gym, food, terrace for breakfast

Miinukset: They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".

Plussat: It is a beautiful, relaxing place. The view is spectacular!

Plussat: Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms.

Miinukset: Parking charges. The breakfast no variate.

Plussat: location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog

Miinukset: none

Plussat: relaxing

Miinukset: bed pillow

Plussat: Strong points of this accomodation are the location close to the train station and the budget-friendly pricing. Good mattress, adequate space in the room.

Miinukset: Bland room on the ground floor, devoid of any charm, window view on the next building. Room rather dark in the evening, not a good electric light concept. Noisy people in the next room, noisily going through hallway to the shared shower early morning. In-room bathroom all-in-one plastic compartment, very cramped. In conclusion, would not stay here the next time.

Plussat: the location! this is also the reason why we chose this hotel, it's right behind the train station, if you go out from the platform no.4, only less than 200m walk. Just be noted that there's around 50m slop before arriving to the hotel, and the reception is at 1st floor without elevator. to me it's not a big deal but could be difficult if you are with a huge heavy luggage or if you are with senior elder people. i've made this review already, because we stayed twice in this hotel. but i didn't notice that the score in my previous review was only 8, to me the location deserve a 9. so i fix the score in this review.

Miinukset: no hot water available, neither the water boiler. we used to drink tea and because now is winter, hot water is quite important (i know not for everyone). so if the water machine could offer hot water and it would be much better. however there's coffee machine in the 1st floor, so for people who drink coffee should be ok.

Plussat: the location! this is also the reason why we chose this hotel, it's right behind the train station, if you go out from the platform no.4, only less than 200m walk. Just be noted that there's around 50m slop before arriving to the hotel, and the reception is at 1st floor without elevator. to me it's not a big deal but could be difficult if you are with a huge heavy luggage or if you are with senior elder people.

Miinukset: no hot water available, neither the water boiler. we used to drink tea and because now is winter, hot water is quite important (i know not for everyone). so if the water machine could offer hot water and it would be much better. however there's coffee machine in the 1st floor, so for people who drink coffee should be ok.

Plussat: Hotelli ja huone erityisen siisti , mutta vaatimaton. Aamiainen huoliteltu, mutta niukka italialainen.

Miinukset: Jos pidempään, niin alakerrasta ei maisemia.

Plussat: Siisti pieni persoonallinen hotelli lähellä rautatieasemaa, aamiaishuone oli kaunis. Hyvät sängyt ja erityisen ihanat peitot. Huone oli pelkistetysti kalustettu, mutta kaikki tarpeellinen oli.

Miinukset: Erillinen huonekohtainen ilmastointilaite piti yöllä liian kovaa melua, jotta sitä olisi voinut pitää koko yön päällä, kun yöpymisemme sattui kovin helteiseen aikaan.

Plussat: Ester and Hermina made breakfast a great start of the day! Daniel Hahne, the Proprietor, made everything work right. From restaurant to tour recommendations were excellent. He became a trusted friend during the stay. A great location.

Miinukset: The ONLY drawback was the lack of an elevator. This made it a challenge for an older couple with heavy bags. Daniel makes every effort to assign rooms according to the challenge.

Plussat: Nice and comfortable room, very clean, 5 minutes from the train station, ideal for travellers. I had to arrive late and leave early in the morning, but the hotel organized everything. It went very smoothly and quickly, even though reception was closed at the time.

Plussat: Its expansive for what it gives you

Miinukset: Its simple, its ok but expensive

Plussat: The guest house is located very close to the train station and the funicular for the city center. It was very clean and comfortable. Otherwise, everything was perfect. The hotel owner also gave us free Ticino public transport day tickets so we could ride around freely. Would definitely recommend this hotel!

Miinukset: The only thing: rather steep stairs for our room on the third floor and no elevator. There was no breakfast during our stay (low season), which was unfortunate as it seemed very good by description.

Plussat: Helpful staff, central location

Miinukset: Needs a modernisation. Room was OK. Facilities basic.

Plussat: Location, cleanliness.

Miinukset: I purposely requested a large double bed & paid the additional price, but the room had two singles pushed together, not what we were expecting for the additional cost.

Plussat: It was all really good. All my expectations were fulfilled.

Miinukset: Was everything ok.

Plussat: very good

Plussat: Great location, clean neat rooms with all the necessary staff, pleasant breakfast. Well done for a 3-star hotel.

Plussat: great location, very nice staff

Plussat: Our room was very clean and tidy, bathroom was clean and newly refurbished. Breakfast was good with a large selection of foods on the buffet. Location was great, just a short walk to the centre of Lugano and only a few metres from the lake.

Miinukset: The road outside was noisy in the evening and night, with traffic and people.