Lugano hotellia

Plussat: Good location, nice staff

Miinukset: We had to pay 15 CHF for kitchen material, which was only communicated after the booking.

Plussat: Great friendly and helpful service. Good value for money.

Miinukset: Just the floor Ithe room needed a clean.

Plussat: Friendly staff. Good location. Clean room.

Miinukset: The bed was not comfortable. The room was so hot that I could not sleep very well.

Plussat: Staff, including cleaning team.

Miinukset: Room should be renovated

Plussat: Huoneen hintaan kuului julkisen liikenteen lippu, joten liikkuminen oli kätevää. Majoitus oli muutaman minuutin bussimatkan päässä rautatieasemalta.

Plussat: Järkevän hintainen ja mukava hotelli. Jääkaappi ja astioita.

Miinukset: Hieman melua viereisen kadun liikenteestä.

Plussat: Very good 4 star hotel. Breakfast is amazing. Rooms are ok. Public parking is bit distant if you do not book the place in the hotel. Paradiso is 2km distant from the Lugano city center

Miinukset: nothing

Plussat: The staff was extremely friendly. The bed was spacious and confortable, the room size was reasonable. The bathroom very clean. The breakfast was delicious. The location was great.

Miinukset: You have to pay for parking 20 CHF/day. You need either to put the sign on the dor to clean your room or ask the staff to do so. There is a cost for the breakfast in the room.

Plussat: Breakfast is amazing.

Miinukset: There is a menu in the room for "room service", with numbers to call to order food. But the food will never come, because the hotel has no restaurant. Very frustrating and deceiving.

Plussat: Aamiaimen, huoneesta näköala, täydellinen sijainti!

Miinukset: Hieman olisivat voineet respassa selittää asiat paremmin mutta eise mitään, homma sujui kumminkin!

Plussat: very nice staff.

Miinukset: not perfectly clean. floor in bathroom should be fixed.

Plussat: It was affordable and not so far from the lake and restaurants and shops.

Miinukset: The rooms were quite small and the one day we decided to have breakfast there was like nothing left to eat.

Plussat: We were greeted by the receptionist Lucia who was excellent throughout our stay. She offered advice and guidance on the hotel and surrounding area which was extremely useful. The room was spacious and the bed very comfortable. The bathroom was fashionable with a see through window wall between the shower and bedroom was quite quirky, however i dont know if everyone would be happy with this! The breakfast was the best we have had anywhere in Europe, having travelled through Europe from the UK. It was delicious with a great variety of choice, we were very impressed. The centre of town was a 10-15 min walk away, along a nice water front. In the reception area there is a machine that allows you to purchase attraction tickets, however Lucia the receptionist gave us a discount voucher for the local cable car 'Finicolare' which is 2 minutes from the hotel and definitely worth a visit. For 20 euros each the cable car takes you to a peak where the views are fantastic. There is a museum and restaurant at the top and without Lucias advice we would have never known. It certainly enhanced our visit to Lugano.

Miinukset: Our shower was terrible, to the point i removed the head and tried to clean it to improve the performance. It simply needed replacing. The cost of a can of coke was much more expensive in the lobby in comparison to the room which i later learned. The cost of parking and city tax added over 40 euros to our stay.

Plussat: Breakfast buffet.

Plussat: The breakfast

Miinukset: The elevator was not working always!!!

Miinukset: The room temprature was not comfortable, very hot.

Plussat: I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn?

Miinukset: At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.

Plussat: i dont like the hotel. i don't stay again there.

Miinukset: kuntolaiteet eivät toimineet, ulkouimallas ja terassi ei ole hyvässä kunnossa

Plussat: Monipuolinen, herkullinen buffet-aamupala. Hotellin viihtyisyys ja sijainti melko lähellä keskustaa hyvällä ja rauhallisemmalla alueella. Tarjolla olisi ollut myös uima-allas ja sauna (plussaa) mutta tällä kertaa ei niitä tullut käytettyä.

Plussat: Sauna ja uima-allas

Miinukset: Aamiaisella juodusta kahvista laskutettiin.

Plussat: The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes.

Miinukset: The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.

Plussat: huone oli tilava

Plussat: Nice quite area, a few minutes from the lake

Miinukset:

Plussat: Swimming pool, breakfast, connecting rooms. Everything.

Miinukset:

Plussat: Huoneestani oli todella kaunis näkymä Lugano järvelle ja vuorille, jos minulla olisi ollut vain aikaa. Olisin ihaillut huoneestani avautuvaa maisemaa vain. Huoneeni sijainti oli täydellinen. Siisti huone ja täydellinen. Ihana ja palvelualtis henkilökunta. Hotelli näkyy rautatieasemalle ja helppo tunnistaa mäeltä. Aamiainen viereissä hotellissa, hotellilla informotiin hyvin ja neuvottiin missä viereinen hotelli on. Tähän hotelliin tulisin toistenkin samoin Luganoon jos sattuisi reissuni varrelle.

Miinukset: Pihalla oli paljon huonosti valaistuja portaita, oli vai lähinnä tunnelmavaloja. Hotelille polun löytäminen rautatieasemalta? Aamiainen oli toisessa hotelissa, jossa oli huono opasteet vai saksaa siis Hotel Continentalissa. Continentaliin asiointi ei miellyttävää.

Miinukset: The WiFi did not work from the room

Plussat: Convenience, comfort, position, Free transport in Ticini

Plussat: Stuff and view

Miinukset: Everyrthing was excellent

Plussat: I cooked my self because they provide almost all required tools the kitchen is good I love that and also the location is near the bus station that is super nice the people working there all are super amazing I loved it I hope I will come back ♥️

Miinukset: I think the door of the kitchen closed at 21:00 so it is better if they keep open that or put other refrigerator near to the dormitory!

Plussat: Helppo sijainti tulla junalla tai autolla. Hyvä parkkipaikka. Kaunis rakennus ja piha. Helppo käydä keskustassa jalan tai funigulaarilla. Kauniit näkymät vuorelle. Kävimme patikoimassa, vaellus oppaat saimme respasta. Suosittelen ehdottomasti vaeltelua vuorille, siellä on parhaat maisemat. Lähikylissä on idyllinen kodikas tunnelma.

Plussat: It was beautiful, clean, and the staff was super helpful.

Miinukset: The room was cold at night. Perhaps a heating system needs to be in place?

Plussat: It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable.

Miinukset: It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.

Plussat: very close to train station, even it is uphill but not that bad.

Miinukset: The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.

Plussat: The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!

Plussat: The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings.

Miinukset: Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.

Plussat: The staff was really friendly. The view from the room was exceptional The breakfast buffet exceeded the expectations with a variety of food to choose from. (more than what continental means in any other booking)

Plussat: This hotel is friendly, helpful and excellent in every respect.

Plussat: Location was just perfect. Staff were very nice. Due to the time of the year, we found free parking on premise easily. Breakfast was more than adequate. Highly recommended.

Miinukset: Nothing.

Plussat: Got a room upgrade with a Great Lake view.

Miinukset: The food options around were limited. The food joints usually shut around 10.30. If you go to Campione d' Italia side which is a quick 5 minutes walk, then you don't feel the same vibe as the rest of Switzerland. People drive a little rash around this area.

Plussat: Everything was spot on. Great staff and a very clean hotel

Plussat: We had a lovely stay at this peaceful hotel with a lovely view. The room was spacious, with tasteful, modern (brand new?) decor as well as a balcony. The staff was also very friendly and helpful.

Miinukset: The breakfast was disappointing; it could've been more varied and more fresh. It was also a little pricey even if we were outside of tourist season.

Plussat: Very friendly staff and, something remarkable: no need for a password to use the - unlimited - Internet. Something worth mentioning and, I hope, a sign of things to come in the hotel sector in general.

Miinukset: The room I had was a bit tight.

Plussat: One of the staff was excellent. Parking free.

Miinukset: Small room with a sink that could not be used well for shaving/washing face.

Plussat: A good value for money hotel. Smallish room but very clean and cosy. Beautifully Warmed rooms and bathroom (floor heating!!!)during the cold day we were day)with great showers!! Definitely will stay there again.

Miinukset: Nothing really. We didnt eat at the restaurant, but generally the area is expensive compared to Italy. So eating at the hotel restaurant is not more expensive than the pizza restaurant we went for dinner.

Plussat: The restaurant meal in the evening was quite good nad the breakfast was excellent.

Miinukset: the free parking was very limited

Plussat: Room was nice; good breakfast

Miinukset: parking was difficult; a bit hard to find after dark especially

Plussat: Hyvä uima-allas, Campione di Italian portille 30 metriä, ilmastointi, ilmaisia parkkipaikkoja pihalla, maksullisia tallissa.

Plussat: Aivan huikeat maisemat hotellihuoneista ja todella siistit ja viihtyisät huoneet. Henkilökunta todella palvelualtista ja ystävällistä.

Miinukset: Sijainti hieman sivussa kaikesta.

Plussat: location

Miinukset: small restaurant

Plussat: This was our 3e stay in this hotel, we like it for its location and kindness of staff.

Miinukset:

Plussat: Free internet was very good. Breakfast was adequate for my needs.

Miinukset: This hotel is quite far from Lugano (not hotel's fault, but bus to lugano is very expensive at $14 return trip), aged interior, tiny single room, quite expensive.

Plussat: All the guys at the reception were very glad to help and gave very useful information about the area as well as general information. One of those guys (sorry for didn't ask his name) did a plan for our trips each and every day. He was just great!!!

Miinukset: Nothing

Plussat: The front desk gentleman was ourstanding. He was professional, helpful and welcoming.

Miinukset:

Plussat: So homey

Miinukset: Nothing

Miinukset: Well, it was Corona time...

Plussat: Room was high class and location extremely convenient

Plussat: Went with my daughter. The place is fabulous overlooking the beautiful scenery of Lake Lugano. The house has the feel of an aristocratic Italian residence, just lovely

Miinukset: The charm and individualized service

Plussat: everything was amazing. No complaints at all

Miinukset: everything tbh..

Plussat: - Spacious room - incredible tv - exceptional welcome and checking in - fascinating lake view - breakfast was varied - over the top luxurious - wonderful experience

Miinukset: - the bath tub was clogged - no coffee machine in the room - no egg chef which is a must In most luxurious hotels - overpriced but for a good reason

Plussat: The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

Plussat: Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

Miinukset: All perfect.

Plussat: good service, position and breakfast

Miinukset: The Hotel rooms have old furniture.

Plussat: I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views.

Miinukset: I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.

Plussat: the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel

Miinukset: the only thing is if wireless wifi was available for free of charge instead or with the LAN connection

Plussat: The conceirge was excellent and informative about things to do and to see that are not in the guide books

Miinukset: The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.

Plussat: The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.

Miinukset:

Plussat: Fantastic location. Good breakfast. Excellent helpful staff.

Miinukset: Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.

Plussat: Nice room & excellent staff. Relaxing atmosphere

Miinukset:

Plussat: Everything was nice.

Miinukset: Swimming pool was closed.

Plussat: Huone on siisti. Hotellin sijainti on hyvä. Palvelu on kohteliasta.

Miinukset: Huoneessa ei ole hiustenkuivainta. Sen käyttö maksaa erikseen.

Plussat: The hotel is in a great location, only a few minutes by foot to the promenade by the lake. The hotel was very welcoming and there were no problems for our dog (there is a 20CHF per night surchage though). Considering the circumstances (COVID-19), I felt the hotel was making great efforts to ensure a hygienic stay - elevators were only to be shared by guests in the same room, the breakfast was broken into time slots and tables were staggered, there was disinfectant readily available in the common area, and the rooms were very clean.

Plussat: My girlfriend and I got a free upgrade from the Ibis Budget to Ibis. So really good value for money. Standard Ibis room with a really comfortable bed. Really friendly staff.

Miinukset: Nothing really. Some little things in the room were worn out, but nothing to mention.

Plussat: we appreciated the room

Miinukset: nothing

Plussat: Great location, near public transport and station and very good options of restaurants around. Nice, clean and quiet room. Good and organized breakfast.

Miinukset: Lugano in summer is really very arm. The room was good, but could be better with air conditioning.

Plussat: Family with 1 kid (6 Years old). She really enjoyed her bunk bed. Staff very friendly. Excellent location.

Miinukset: Room small to stay with the luggage but fair for the price.

Miinukset: No flexibility regarding breakfast: only a few people can have breakfast at the same time, so they spoil tourist plans for most of guests that have to wait hours or choose not to take the breakfast and no receive any reimbursement instead.

Plussat: Henkilökunta oli erittäin ystävällinen ja palvelualtis. Uima-altaalla voi pulikoida 9-20 välillä, reunoilla on mukavia aurinkotuoleja ja baari. Huoneet ovat tilavat ja ikkunan saa auki. Näköalat ovat päätä huimaavat. Hotelli antaa ilmaisen lipun julkiseen liikenteeseen.

Plussat: Perfect little weekend getaway. Hotel is very conveniently located, rooms are large, staff is wonderful and breakfast is very good. Appreciated the waters in the room and free parking. Would return!

Miinukset: It's a bit dated, needs update to bathrooms and furnishings in rooms. No premium amenities in the room - no espresso or even a coffee machine, an old TV, just didn't have amenities a more contemporary/upscale hotel would provide. Public areas felt 4-star but room did not.

Plussat: Lovely big bedroom, great balcony, I enjoyed the restaurant next door. Location is good too, close to everything. The staff is amazing!

Miinukset: The road was quite loud.

Plussat: Aivan mahtava henkilökunta, huone oli siisti ja aamiainen loistava.

Miinukset: the carpets in the room had a damp smell to them......

Plussat: Convenient way to the lake and city center

Miinukset: Nothing

Plussat: Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car

Miinukset: Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.

Plussat: You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it.

Miinukset: The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.

Plussat: It is not a four star hotel. Three Star with a swimming pool.

Plussat: Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic.

Miinukset: The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.

Plussat: Siisti ilmastoitu ja hiljainen hotelli. Ilmastointi välttämätön kuumina kesäkuukausina.

Plussat:

Miinukset: Room style was dated.

Plussat: It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed.

Miinukset: I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.

Plussat: The period interior, its a proper old 19th century hotel. helpful reception staff.

Miinukset: surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.

Plussat: Clean bathroom and firm bed.

Miinukset: Housekeeping came too early in the morning 8am and litlle warning before barging in.

Plussat: good location

Miinukset: Internet access was limited.. in the room...

Plussat: Breakfast is good, rooms are good size and modern. Staff is very friendly and helpful.

Miinukset: no privacy in toilette because of transparent wall

Plussat: Kaikki tuntui erinomaisen hyvältä! Kodikas , erittäin siisti ja ripaus luksusta joka nurkassa :)

Miinukset: Uima-allasalue olisi voinut olla auki pidempään

Plussat: It’s walking distance from central Lugano

Miinukset: Nothing that I didn’t like

Plussat: Breakfast was good and view was good

Miinukset: The rooms were cheaply furnished for a 4 star Spa hotel, the shower had black mold, the balcony walls and floor were dirty, moldy and stained, even the water drain had plants growing out of it - so had not be cleaned for months. The roof of the balcony leaked throughout our stay making it unpleasant to sit outside on the balcony

Plussat: Very good location close to the train station and the city, one of the best/ biggest hotel gyms ever, nice garden/ pool area

Miinukset: The rooms would need some renovation, the restaurant staff is friendly and nice - but not attentive

Plussat: Nice view, very friendly staff at the reception and in the bar

Miinukset: Needs to be renovated, mould in the bathroom, very old-fashioned furniture, it was 4 star maybe 30 years ago... Breakfast was basic with extremely bad (weak) coffee. We had a dinner once, drinks were good (done by the nice barman) but the food was bland, wine low quality. Upon arrival we were told that the inner pool & spa is closed which was VERY annoying as we chose the hotel for that feature and it was nowhere written. The room rate was not discounted though.

Plussat: The location of the hotel is beautiful indeed, and the room was spacious, sparkling clean and tasteful.

Miinukset: It would be unfair to expect that things can be as usual with the COVID social distancing restrictions, however there were several things that could have been thought through, if the hotel managers opt to continue the service. 1. The breakfast area had to be accessed at three specific time slots in the morning. We chose the last one, which was less crowded. We arrived on time, were greeted by the manager and told to wait. After some time, we started asking the waiters if they had plans for us, and no one knew that were were waiting. After asking several times, having waited for ~20 min, we finally got a table. We ordered some food from the kitchen, which also took quite some time. Long story short, the buffet got away on time, and we were not fast enough. We should have realized to be efficient and get the buffet food quickly but that was our first day in the hotel, and we were not aware of the strict timing yet. For the remaining days we skipped the breakfast. 2. All paper leaflets were removed from the room because of hygienic reasons. However, no alternative was suggested (send main info by email upon arrival?). My husband had a request, but he did not know how to reach the reception in the evening (the physical reception closed quite early). So he had to call the external number, which did not work, and then sent an email. The receptionist promptly called directly to the room but the phone appeared to be broken - no success. 3. The pool area was also accessible by time slots that had to be booked at least a day in advance. The stuff apologized and told that they did not expect so many people to come. Which I believe was also the reason for the sloppy breakfast experience. The hotel had to adjust capacities to the new conditions and I do understand it. But deciding to keep high attendance despite reduced capacities had obvious implications on quality. And, sadly, it did not feel like anyone cared.

Plussat: Great breakfast and Pool area

Miinukset: A bit further from town than we thought but was easily walkable. Due to Corona there was a lot of rules and regulations but this wasn't the hotel's fault

Plussat: Staff very friendly and helpful. Great view over Lugano and only 15min walk to the lake.

Miinukset: Furniture a bit old school

Plussat: Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave.

Miinukset: Not a thing

Plussat: Beautiful views, close to the city center for shopping, nice outdoor pool

Miinukset: The dinner menu and food was very average

Plussat: Superb view, good breakfast, we received an upgrade for free, staff very friendly

Miinukset: Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center

Plussat: Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.

Plussat: Room’s view

Miinukset: The location

Plussat: siitä että meidät upgradeattiin parempaan huoneeseen pienen poikamme kanssa. hotellihuone oli hieno ja tilavaa lapsen kanssa.

Miinukset: osa respan työntekijöistä vähän töykeitä, kun taas toiset ihan mahtavan ystävällisiä ja auttavaisia.

Plussat: location, room, pool, gym, food, terrace for breakfast

Miinukset: They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".

Plussat: It is a beautiful, relaxing place. The view is spectacular!

Miinukset:

Plussat: Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms.

Miinukset: Parking charges. The breakfast no variate.

Plussat: location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog

Miinukset: none

Plussat: relaxing

Miinukset: bed pillow

Plussat: Friendly staff and good position. Pool was nice too.

Plussat: Spotless clean

Plussat: Maukas aamiainen, hyvä parkkihalli autolle. Sujuva yhteys Luganon keskustaan.

Miinukset: Sisustus odottaa modernisointia. Tyynyt ja peitot hiukan kovia ja paksuja.

Plussat: Location was great for a hike up to San Salvatore. Room was a good size, clean and quiet, and the beds were very comfortable. Staff was very friendly and helpful. Overall we had a great stay!

Miinukset: The room could have been a bit brighter.

Plussat: Great location Nice pool Friendly staff, efficient service Good a.c Quiet location despite railway tracks behind the hotel

Miinukset: Room could need decorating as was rather 1990's Expensive for what you get Only Italian speaking tv channels

Plussat: It rooms were very calm and quiet. The beds were comfortable.

Miinukset: The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.

Plussat: The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves.

Miinukset: They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.

Plussat: The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake.

Miinukset: Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.

Plussat: Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.

Plussat: Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.

Plussat: The staff were very pleasant and the hotel had very good facilities

Miinukset:

Plussat: all well

Miinukset: the rain!!

Plussat: Good selection of tourists sites which are readily accesible.

Miinukset:

Plussat: The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful.

Miinukset: We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.

Plussat: they upgrade me to a bigger room

Miinukset: they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that

Plussat: good breakfast clean room

Plussat: A modern hotel in a not very touristic part of town, but just a short walk from historic town centre

Plussat: Room was sparkling clean, practical layout, good shower

Plussat: The breakfast service is remarkable!

Miinukset: The room smelled of sweat. Then I got another room that also smelled of sweat.

Plussat: Really nice, clean hotel with perfect views over the lake and Lugano. Comfortable size pool for hot days and very helpful staff. Rooms and facilities were comfortable size, someone could call them a little dated, but we see it as classic

Miinukset: If you arriving without a car, it’s a steep walk to the hotel from closest bus station and taxi is pricey to get to city center

Plussat: Service, people, food, accomodations and the spectacular view

Miinukset: No way to go walking to downtown They have a shuttle service that worked well for me

Plussat: The room was spacious, clean and with a wonderful view!

Plussat: The location is the perfect. The view is very relaxing!

Plussat: Villa sijaitsi vuoren päällä josta koko Luganon kaupunki avautui eteemme. Näkymä oli todella hieno etenkin kun tuli ilta. Palvelu pelasi tässä luxsus luokan villassa todella hyvin ja henkilökunta oli todella auttavaista. Hieno uima-allas alue. Kuljetus alas kaupunkiin oli hyvä ja kuului palveluun. Villassa myös yöpyneet filmitähdet mm. De Niro ja Redford.

Miinukset: Ravintola oli hieno mutta hintataso oli kallis verrattuna mitä söimme. Näkymät kyllä korvasi ravintolasta sen mitä jouduimme maksamaan.

Plussat: Very helpful and friendly staff

Plussat: Affordable luxury is a strange term, a contradiction, it seems. Yet it fits this hotel perfectly. There is nothing left wo wish for here, and the price is (comparatively) very affordable. In short, we had a great time!

Miinukset: Nothing (except the not so central location, maybe).

Plussat: all the rest

Miinukset: In the excellent restaurant the servants had a big discussion in front of the clients

Plussat: The hotel is lovely. Our room was extremely comfortable with an extroiderary view. The restaurant is special. The concierge made our stay even more special. Her recommendations and arrangements made were perfect.

Miinukset: The hotel is a ride to town and every ride just to get to town is 20-25 dollars each way. I wished the hotel shuttle ran more often. Some days we spent $100.00 just on taxis.

Plussat: Meals served for dinners at the restaurant were really superb by all means.

Miinukset: Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.

Plussat: Beautiful establishment, beautiful view, very helpful and polite staff.

Miinukset: The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.

Plussat: The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night

Plussat: Staff service level, location

Miinukset: Some noise from ongoing construction work; rooms were cold despite central heating

Plussat: Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car.

Miinukset: Rooms in Residence may need some renovation, or cosmetics at least.

Plussat: All. Especially was pleased kunya.

Miinukset:

Plussat: all of these

Miinukset: nothing

Plussat: room is good , wiew is good breakfast is good but they ask Money for chesse and egg

Miinukset: old house and the garden

Plussat: I always come back to Villa Costagnola even though I've been to other 5-star hotels in Lugano. Must visit the hotel during the summer time....Special water-front deck just for the guests. No need to look for other hotels.

Miinukset: Pizza, Pizza, Pizza.....could you offer Pizza at the hotel? At least, room service menu!!!!

Plussat: Great lounge on the ground floor. Perfect breakfasts. Exceptional service.

Plussat: Excellent professional and friendly staff. Beautiful gardens Lovely ambiance

Miinukset: Coffee never warm enough

Plussat: The size of the room, the helpful friendly stuff, the warm lobby and the rooms were connected plus the quick check in

Miinukset: The breakfast was not very good, the pets were allowed which is annoying:(

Plussat: Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful.

Miinukset: Very light colored carpet - showed dirt

Plussat: Beautiful hotel with goo views of Lake Lugano.

Miinukset: he room was a little small for the money.

Plussat: It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff.

Miinukset: No

Plussat: Staff very kind and helpful. Well located in the park and not to fare from the towncenter.

Plussat: great hotel

Plussat: The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it.

Miinukset: Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.

Plussat: The view, interior design, and the restaurant.

Miinukset: I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.

Plussat: Location, pool and tennis court

Miinukset: Quality of the room.. very outdated

Plussat: The General Manager Mrs Barbara G. made us feel welcomed from the very 1st minute and like at home. The service quality of Mr Francesco from the restaurant was excellent. Finally the quiet location, as well as its spectacular views from the terrace overlooking the city and surroundings are unmatched. Thank you for the good time! Hope to see you soon. Best LB

Miinukset: it has to be renovated ...... it was very good hotel 10-15 years ago

Plussat: Spacious suites with high ceilings in a rather 80's-style concrete building with charme and in a quiet area, I would definitely recommend. Separate bedroom, lounge area and a mini-kitchenette belonged to the room as well. What is really worth mentioning that we booked 2 nights (non-refundable), but couldn't arrive for the first night and they made it possible to extend our booking for one day more. This was very generous from the management and a big thankyou for it. We found parking due to the low-season occupancy, but not sure if the parking places were enough in case of full house.

Miinukset: The room was having a quite penetrant smell of cigarette smoke (some ash and cigarette butts under the balcony railing) despite no-smoking regulations. We didn't make a fuss and hoped that it was rather the exception. I wouldn't discourage anyone from reservations here, except those fucktards who don't know how to behave in a non-smoking facility.

Plussat: Charm all over. The forest in my terrace.

Plussat: Beautiful location, walking distance to the centre of Lugano.

Miinukset: The Residence is separate from the actual hotel and therefore cheaper.

Plussat: Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service.

Miinukset: It's well maintained but a bit outdated.

Plussat: service was good

Miinukset: the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.

Plussat: Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture

Miinukset: Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer

Plussat: I liked everything, excellent hotel

Miinukset: Everything was perfect, no complaints

Plussat: erinomainen hotelli hienossa kaupungissa

Plussat: Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room.

Miinukset: Sauna was under repair.

Plussat: The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.

Miinukset:

Plussat: Very Good

Miinukset:

Plussat: everything was fine , the phone at the room wasnt working !

Miinukset: Staff is friendly but not helpful

Plussat: Exceptional 5 star quality. Unrivalled location

Miinukset:

Plussat: Breakfast was excellent

Plussat: Pool and terrace

Miinukset: luggage room with no lock

Plussat: Everything was very well and cozy. Good and clean rooms. The staff was also very nice. The pool is amazing. The location of the hotel is also very good, by the lake and close enough to the tennis courts and other restaurants.

Miinukset: The breakfast was good but there were no vegetables in offer.

Plussat: Really great weekend, we booked a room with a balcony and mountain view and got upgraded for a lake view and lovely terrace. The staff was friendly and professional and welcomed also our Labrador warmly in their hotel. Amazing breakfast! Thank you and hopefully see you soon again!

Plussat: Breakfast was amazing.

Miinukset: Rooms seriously need updating.

Plussat: Staff very friendly and reactive. Great location with a wonderful swimming pool right at the lake side

Miinukset: Room not newly renovated, ugly bathroom, we could hear everything happening in the bathroom of the neighbouring room through the connecting door

Plussat: Superb location. Good size room for 4. Great view of the mountains over the rooftops.

Miinukset: Would have liked a fridge. Thought based on the photos the 2 sleeping areas could be blocked off - but not too much of a problem.

Plussat: Location was great for the main Luguno market and old town areas as well as access to the lake and train station. Use of the tram from the train station and better walking directions and instructiins from the train station to the hotel would be valuable and appreciated.

Miinukset: Had some maintenance needs that we brought to the attention of the staff. None were resoived before we checked out.

Plussat: Excellent central location in pedestrian zone of Lugano. Friendly and helpful staff.

Miinukset: Poor breakfast. Inconvenient if you are travelling by car. No parking.

Miinukset: Very noisy, bed too smal

Plussat: The hotel was really central and check-in was really easy. The concierge was helpful and easy-going. The room was comfortable and clean - a no frills approach. The location is this hotel's greatest asset and it was easy to walk throughout the whole of Lugano

Miinukset: We were on the first floor where they serve breakfast, so it was a little noisy. In addition - and I am not sure if this is the case for all the rooms - the shower was basically in the bedroom and had a glass doors. This is okay for a couple or a very good friend, but you wouldn't want to be travelling with a business partner.

Plussat: Superb location, cute room, friendly, quiet considering the central location, lake, bars, restaurants, Piazzas and everything you could want are at the doorstep.

Miinukset: The entrance is quite small so if several guests check are at the reception it gets a bit snog but it's in the old town so the building is accordingly on the smaller side so there is nothing that can be done about that.

Plussat: Sijainti on se millä tämä paikka pystyy pitämään hinnan näin korkealla. Aamupalalla pärjäsi kyllä. Tosi ystävällinen palvelu.

Miinukset: Koneellisen ilmastoinnin puute. Katossa oli kyllä propelli mutta oli se 30 asteisen päivän jälkeen se ei riitä. Ehkä viileämpänä vuodenaikana arviointipisteeni olisivat voineet olla korkeammat.

Plussat: Siisti ja hiljainen majoitus. Hyvä patja sängyssä. Mukava sijainti.

Plussat: Very friendly staff, clean and good location.

Miinukset: Very loud other guests at 3am and worn out mattresses.

Plussat: Likes: 1. Location 2. Staff attitude

Miinukset: Dislikes: 1. Room size too small 2. No other facilities ie: kettle, drinking water

Plussat: Conveniently located. Friendly staff. Good breakfast. Clean rooms.

Plussat: The staff were nice, they answer any doubts and questions kindly and gave us good recommendations.

Miinukset: The breakfast included in the price was the same thing every day, maybe they could variate the menu at least every third day.

Plussat: Great location, close to the lake and in the centre of town; amongst shopping and restaurants with easy access from railway station via furnicular. Friendly staff, clean room, good bathroom.

Miinukset: Pillows are dreadful

Plussat: The hotel staff were really friendly and really helped. WIFI was free

Miinukset: The room was small with not much of a view. Breakfast was average. Overall I think the room was over priced for the quality

Plussat: Excellent location.

Miinukset: The room was extremely hot; there is no air conditioning. It was literally like sleeping in a sauna. We requested a second fan because we had a baby but the hotel refused to provide one.

Plussat: Erinomainen sijainti keskustassa kivenheiton päässä rannasta. Ystävällinen henkilökunta.

Miinukset: Huoneet sisustettu hieman mauttomasti.

Plussat: Siisteys, ystävällinen henkilökunta, sijainti

Miinukset: Monipuolisempi aamupala

Plussat: The hotel staff were outstandingly nice and informative. The location was perfect -- within easy walk of the main station and funicular terminal. The price was reasonable, given that Lugano is a very expensive market.

Miinukset:

Plussat: Location

Miinukset: A little difficult so find

Plussat: The friendly reception and people running hotel. I could not take my dog into the breakfast room but they gave me my breakfast on a tray so I could eat it in the room.

Miinukset: Lack of parking. Had to park in public garage and had choice of walking backwards and forwards with luggage from garage to hotel or leave in car. We left it in the car and it was OK. Just a worry in case anything would get stolen.

Plussat: located in the very centre of Lugano, it offers comfortable and clean rooms at reasonable prices.

Miinukset:

Plussat: The room was very clean and hotel staff was very kind and was good at english. The location of hotel is near lake, train station and high street. I didn't understand why this hotel was two stars.

Miinukset: