Lugano hotellia

Plussat: This Hotel is a masterpiece in the mountain, travelled a lot of destinations with similar locations but couldn’t compare it to any Simply if your next plan is Lugano, don’t think twice of staying here

Miinukset: Honestly nothing

Plussat: Services are the best of all.

Miinukset: Nothing.

Plussat: Extraornirary service

Plussat: Wonderful stay,, starting from the mostly quick check in to the checkout,, nice view,, great location,, we like the small car it was so useful,, the staff was so professional and kind specially Mr Taher ,, We look forward to the next time

Miinukset: The cover of the bed wasn’t comfortable

Plussat: Everything. The highest quality in every aspect! Very nice and very professional personnel, beautiful room & overall design, breathtaking view and great localization

Plussat: Great view. Stylish design hotel

Miinukset: Service was hit and miss, everyone was friendly and really trying but we felt more training and professionalism was needed

Plussat: The VIEW Lugano is simply amazing, starting with the beautiful, modern, warm and comfortable suites, the great view which can be enjoyed from both hotel room and restaurant, delicious food, excellent service and is completed with the extremely helpful, professional and very friendly staff! We loved our long weekend at The View and will definitely go back!

Miinukset: There simply was nothing we did not like! However, what we did miss a bit was an outdoor pool - nobody seemed to use the indoor pool, and with the amazing view and beautiful weather in Lugano, an outdoor pool would complete the hotel just perfectly.

Plussat: Splendid!!

Miinukset: Everything was excellent

Plussat: Incredible hotel, by far exceeded my expectations. Staff was accommodating and so helpful, breakfast made to order , super delicious. Definitely on my list of hotels to visit again. Thank you to the staff at the View Lugano!

Miinukset: not a single thing!

Plussat: The room is very beautiful with the balcony overlooking at the lake.

Miinukset: The variety of food is a bit less than expected, especially when it's quite difficult to get down to the town.

Plussat: AC in my room and luxury hotel vibes

Plussat: Breakfast and the view

Plussat: Location of the hotel was very nice. Clean and comfortable rooms.

Plussat: Location and facilities

Miinukset: Front desk asking for tips

Plussat: It’s amazing hotel

Miinukset: Nothing

Plussat: Everything was excellent

Plussat: Everything, the view was just awesome!

Miinukset: The pizza from the restaurant! We didn't expect that this type of restaurant could make this very untasty pizza.

Plussat: The palace side of the hotel is classic but has a lot of character. The other side needs some serious updating.

Miinukset: Some of the rooms are darker than others. Next time i'm there i'll make sure we specify a 'lighter-colorer' room.

Plussat: Location cannot be bettered. Sumptuous and beautiful public spaces. Top-notch service. The new Spa is simply divine. Parking was not a problem. Very comfortable bed.

Miinukset: Bedroom interiors could do with a refurbishment, a tad tired-looking. No tea-making facilities in the room for that quick, refreshing cuppa.

Plussat: Every thing

Miinukset: The price

Plussat: Location, staff was very friendly and proactive

Plussat: Great service. Great food!

Miinukset: Mosquitoes!

Plussat: Amazing staff. Beautiful view. Spa is excellent- love the pool, all the saunas and hubby had an excellent massage.

Miinukset: Impossible to iron a dress after 8.00pm.

Plussat: 1. Location was lovely. 2. Professional and pleasant staff. 3. Clean rooms and common areas. 4. Greenery on the territory. 5. Lake view with mountains. 6. Parking and bus station across the street. 7. Automatic shutters and manual tent on the balcony are handy.

Miinukset: 1. The bed was an epic fail. Never seen in 5 star hotel two single beds connected with a weird bridge dividing spouses into different sides making the bed not even straight, which is not comfortable or healthy neither. 2. Rooms were renovated pretty long time ago. 3. Breakfast was 4 stars

Plussat: The lobby, restaurant, & some of the rooms are in the old big villa "heart of the hotel" with a big garden and tennis court in front of it.

Miinukset: Location is around 15 - 20 min walking from the center. They don't offer an iron delivered to your room, only laundry service. Although you are in front of the lake, you can barely see it because of trees in the garden. Unless, you have a top floor room. If you have fear from insects don't take this hotel, as there are a lot coming from the garden, specially if you have a lower floor room.

Miinukset: It needs an effective air conditioning system.

Plussat: The hotel is beautiful garden

Plussat: Just absolutely beautiful "Exclusive Prive Resort like hotel." Special access to Lake (Sun bathing & swin at the lake just for guests : Beach towels and sun beds, chairs & bathroom). Beautiful Lawn to sun bath! with pool side bar for cocktails.

Miinukset: No pizza for room-service menu or the restaurant.

Plussat: Beautiful location in a forest of exotic trees and flowers and close to the Lake Lugano.

Miinukset: Cannot think of anything I didn't like!

Plussat: Location was great right in city center.

Plussat: My wife and I were made to feel very welcome as soon as we arrived. Our room met all our expectations and we enjoyed the balcony with the view. We had dinner and breakfast at the hotel. Lovely food and terrific service. Can’t recommend the hotel highly enough.

Plussat: Excellent location, friendly reception, very nice top floor corner room with great view of the lake, quiet, ac functional and not too noisy

Miinukset: Breakfast was quite basic

Plussat: Very friendly and helpful staff. Excellent room. Very well located for station and an easy walk into downtown. The Free and frequency bus Service made it very easy to get to the Lido

Plussat: Lovely lakeside views from our (superior) bedroom. Well appointed hotel with friendly staff. Good breakfast (as usual in Italian speaking areas, more for the sweet toothed).

Miinukset: Our sons room was quite pokey.

Plussat: This was my 2nd time at this hotel. The hotel is very clean, comfortable and very close to the train station. Staff are very helpful and service minded. They even helped droping us at the train station, so we don't have to carry our big luggages up the hill. We will definitely stay here again if we visit Lugano next time.

Plussat: Really friendly and helpful staff. Restaurants,banks and good quality shopping all 2mins walk from the hotel.

Miinukset: Nothing

Plussat: Location location location! - tucked away right below the train station and steps away for all the restaurants and shops. Very close to the water too. Hotel staff was helpful they had underground parking for a fee but once your there you get free.public transportation passes from the hotel so that more then paid for re parking. And the room- which was a top floor family room Had airconditioning- a luxury for sure in Europe.

Miinukset: Was hard to get to by car but in the end that's a plus as there isn't a lot of street traffic so it's more quiet.

Plussat: Breakfast was excellent. Located near railway station and close to town. Magnificent rooms.

Miinukset: All good but limited views

Plussat: Location and beautiful balcony

Plussat: Sijainti loistava! Henkilökunta miellyttävä ja palvelualtis. Huone kaunis ja tilava. Ei melua,sai nukkua rauhassa.

Miinukset: Huonot tyynyt! ”Kuntosali” ei todellakaan ollut se mitä kuntosaliksi oletetaan. Hinta oli kova näin suomalaisesta katsoen! Parkkeeraminen hankalaa.

Plussat: Staff was excellent, great location. It’s my second stay there and I’d go back.

Plussat: Free non alcoholic drinks in mini bar, also free coffee machine on each floor.

Miinukset: No iron in rooms, have to ask staff to let you into the locked ironing room. No bathroom privacy in rooms, glass panels with curtain only,

Plussat: Very nice, modern, clean hotel in the center of Lugano. I was there for a business trip and would book it again. The room was quite big and comfy.

Plussat: Tatiana was indeed helpful. She answered all our questions and provided clear explanations. She helped us navigate the place, like finding the church, restaurants etc. Service with a smile!

Plussat: We liked the room which was very handicapped friendly in terms of the bathroom and toilet facilities. In more general terms it was a bit nondescript in decor and atmosphere. It was large and spacious enough for my mobility problems.

Miinukset: The air condition was VERY noisy and funnily operated. For a seemingly long time it was on a whispering level and then suddenly sprang to life and then extremely noisy. As this was ongoing all through the night und robbing us of our deserved quietness for sleeping we were forced to completely switch it off during the night.

Plussat: Breakfast staff was incredibly welcoming. Good breakfast. Nice perk of free city transportation card.

Miinukset: Although it has AC, it's controls weren't very accurate. No option for a roll away bed (cot).

Plussat: The staff is really good and experienced plus Barbara (reception) was super helpful for directions and tips.

Miinukset: The underground garage is really tight during the manoeuvring. But it helped a lot in having a spot reserved for you during the stay.

Plussat: The hotel personnel is awesome, especially the ladies at breakfast :)

Plussat: The breakfast was excellent. The location was a little farther out than we would have liked. The air conditioner in the room did not work well & the room was too hot.

Miinukset: air conditioning in the room & maid barging in on us before we had time to get ready to leave

Plussat: The staff was very helpful and friendly. Very welcoming. The food was wonderful.

Miinukset: There could be a little more lighting in the room

Plussat: Great location, super clean, wonderful, warm, welcoming hosts! Great breakfast as well.

Miinukset: Nothing! It was perfect.

Plussat: Staff and situation are great. Breakfast is also good.

Miinukset: No A/C in the room, so it can be rather hot in the summer.

Plussat: We had a comfortable and clean room. The staff was very friendly. The breakfast was very tasty. The location is also good.

Plussat: The staff were the friendliest we had come across in our trip. Fantastic location too.

Plussat: Great clean friendly place. Nice to feel at home when travelling for work.

Plussat: Very friendly staff. Great breakfast. Free parking. Great location (a 15 minute walk trough a very nice park by the waterside to the city centre) and comfortable beds.

Miinukset: The room has blinds on the outside, that make the room very dark, but hardly let any fresh air in. When you keep the blinds open the rooms curtains are very thin

Plussat: Thank you for being so responsive in returning my drivers license.

Plussat: The guesthouse hosts are very nice.

Plussat: An easy stroll into the city. Staff were great very helpful

Plussat: Very clean

Plussat: Setting, location, safety, comfort, hospitality

Miinukset: More variety in Menu

Plussat: Clean, Great Food

Miinukset: Nothing

Plussat: Views, food, service - never really wanted to leave with the gorgeous view, sitting out in the back terrace with the music.

Miinukset: Nothing you cannot love. Been coming for many years. I love the fancy restaurant cuisine. I wouldn’t mind a bit of new food added to the cuisine. Even a simple ravioli w red sauce. And sometimes the staff is quite protective of the outdoor seating even if you are staying there.

Plussat: Everything

Miinukset: Nothing

Plussat: There was a varied menu for breakfast and it was a lovely relaxed location over looking the swimming pool. The bar menu was relaxed in the evening but for a more formal meal the restaurant was great.

Miinukset: There was absolutely nothing to dislike about this hotel.

Plussat: The view of the lake

Miinukset: The rooms and the facilities outdated no way near 5 stars

Plussat: The view from the veranda was possibly the most serene and picturesque that I’ve ever seen

Miinukset: Breakfast

Plussat: The hotel was clean. The staff were lovely. The manager Barbara is very accommodating and understanding. She was very helpful and friendly. The breakfast buffet was extensive and well laid out and for both the breakfast staff and bar staff no request was a problem and the food was delicious.

Miinukset: We had dinner at the restaurant and were disappointed with the food. It could be due to the fact my husband and I are vegetarian. The salad that was served was wilted and old. For a relais chateau restaurant it was a pity that they couldn’t serve up something spectacular.

Plussat: Villa sijaitsi vuoren päällä josta koko Luganon kaupunki avautui eteemme. Näkymä oli todella hieno etenkin kun tuli ilta. Palvelu pelasi tässä luxsus luokan villassa todella hyvin ja henkilökunta oli todella auttavaista. Hieno uima-allas alue. Kuljetus alas kaupunkiin oli hyvä ja kuului palveluun. Villassa myös yöpyneet filmitähdet mm. De Niro ja Redford.

Miinukset: Ravintola oli hieno mutta hintataso oli kallis verrattuna mitä söimme. Näkymät kyllä korvasi ravintolasta sen mitä jouduimme maksamaan.

Plussat: Everything was great from the staff the room the facilities the restaurants.

Miinukset: Thought the cost for food wine & spirits was more expensive than we planned for.

Plussat: Location

Miinukset: Breakfast

Plussat: The hotel is lovely. Our room was extremely comfortable with an extroiderary view. The restaurant is special. The concierge made our stay even more special. Her recommendations and arrangements made were perfect.

Miinukset: The hotel is a ride to town and every ride just to get to town is 20-25 dollars each way. I wished the hotel shuttle ran more often. Some days we spent $100.00 just on taxis.

Plussat: Very friendly staff, excellent views. Lovely clean room. Value for money.

Plussat: The view The size of the room

Miinukset: The restaurant was horrible. The worst meal I’ve had in a very long time.

Plussat: 1. The amazing and panoramic view of the lake and city of lugano from the balcony and terrace. 2. The very welcoming and friendly staff. 3. The rich breakfast.

Miinukset: 1. The distance from the city centre. 2. The balconies is separated with semi transparent glass, which give less privacy between neighbouring rooms.

Plussat: Although you need to drive up 30 mins from Lugano centre the location at the side of Monte Bre is great. The view from all the lake facing rooms have a big balcony area where you can sit and admire the stunning view over Lugano bay and Lake Lugano towards San Salvatore mountain and Morcote. The size of the room is very good, they also have a little sitting area with a sofa for watching TV. Breakfast was plentiful and had a great variety to choose from. If you wanted to have a window seat for breakfast to view the beautiful view, get up a bit earlier than the average guest. It's worthwhile. Helpful owner and very pleasant staff. We can recommend Colibri.

Miinukset: The bathroom was very small, but so what, the bedroom size, size of the balcony and the view made more than up for it.

Plussat: Location is spectacular with views over Lugano. Bus stops outside hotel make travelling easy. The family that run the hotel are great in giving you information and speak multiple languages.

Miinukset: A kettle in the room would be good so you could have coffee etc.

Plussat: Unbelievable views. Clean rooms, nice bathrooms, very comfortable beds & bedsheets, pleasant staff. Nice breakfast! Very easy drive into and out of Lugano. Would stay again!

Miinukset: Room aesthetic a little dated but not in a bad way. My only complaint is that the chairs on the balcony are awful/painful to sit in — please buy new ones!

Plussat: This is a superb hotel! Having looked at many of the available properties in Lugano, it is evident the Colibri has so much going for it that it’s competitors don’t. For a start, there was modern, efficient, QUIET air conditioning and believe me in the height of August summer, that is almost as essential as running water in my book! The hotel is just out of town on the high road that leads to Mount Bre but don’t let that put you off. The location is simply stunning and affords the best views of the lake and town bar none. If you get a lake facing room with a balcony, you will be rewarded with stunning sun rises and magnificent sun sets. There is a very pretty pool area and full sun worshipping equipment if that’s your thing....lovely sized, clean, cool pool, sun beds aplenty, cushions, parasols and towels all provided free. Free car parking is also a big plus. By far the best thing about the Colibri however are the superb staff. From the young man on reception, to the lovely ladies who served our evening meals and breakfasts, to the professional courtesy of the gentleman who must be the owner - everyone was polite, good humoured, helpful and a pleasure to deal with. The hotel may have a certain retro feel with regard to interior decor etc. but it is immaculate. We loved our room - it had a kitsch seating area with a well stocked minibar and plenty of wardrobe space. Lighting and plug sockets sensibly placed and all working! And of course the balcony with that breathtaking view. Having now stayed in many Swiss hotels, I can honestly say this is by far the best we have stayed at. The added bonus of the Ticino Ticket which allows free bus travel around the town is a welcome bonus and the buses are clean and efficient....and actually run on time! The stop is literally outside the hotel so getting to and from central Lugano cannot be easier.

Miinukset: Not a thing it was fantastic.

Plussat: Quite old hotel, but very charming and cosy. A bit expensive (like the rest of the country). Very friendly staff at both hotel and restaurant, very helpful staff who were interested to tell about the area around. Breakfast was quite ok, but no egg and bacon. Quite small bathrooms. We had a big room with amazing view towards to lake! A lot of parking area for cars!

Miinukset: No eggs and bacon for breakfast. Quite a bit driving from Lugano (hotel is quite high up). Hotel is not totally up to date, but is't kind of charming...

Plussat: Upeat näkymät. Henkiläkunta puhui myös italiaa Ravintolan terassi upea

Plussat: location

Plussat: Great hotel the food in the restaurant was amazing definitely go back

Plussat: The hotel was 5 mins from the station via the funicular and 10 mins from the lake.staff were very efficient and helpful and met our needs. We were surprised when gluten free bread was supplied for breakfast Would definitely stay there if back in Lugano

Miinukset: The bed was a little firm for our liking

Plussat: It is a very modern hotel in a very good location

Miinukset: No room service. Mini bar had just water and soft drinks

Plussat: Perfect location directly in the city center! Nice roof-top bar, friendly staff.

Plussat: The architecture and location.

Miinukset: Expensive.

Plussat: the location was superb walking distance from the museums & points of interest

Miinukset: our room was near the elevator

Plussat: The Gabbani rocks! We had a later check-in time and that went flawless. The only thing that was better than the room was the staff. The accommodations: bed, bathroom, AC, etc. we’re exceptional. If we make it back to Lugano, we will definitely stay here.

Miinukset: The room was a little small. Not much room to sit and relax.

Plussat: The location of the hotel is absolutely perfect in the city center of Lugano. Few hundred meters from the train station and very well deserved by public transport.

Plussat: Great location, ground floor is a wonderful deli with everything. Had breakfasts and one dinner there. The Gabbinis have more deli across the street if one is not enough. Great for food and wine lovers; you could spend days without ever leaving the building. A couple of blocks from the train station and the central square.

Miinukset: No issues although getting in the first time is a challenge as the hotel entrance is in the deli and it took a little effort to find. A lot of the surrounding area is high end shopping, if you have a need for that.

Plussat: Great location, very nice modern room, amazing high quality interior design, super clean, great rooftop terrace

Miinukset: No coffeemachine in the room, no balcony, not really a view, no chocolates or something from the restaurant (famous for it) in the room, no bodylotion, cheap sign on the roomdoor

Plussat: Modern comfortable rooms. Close to the lake and shopping area.

Miinukset: Not easily accessed and expensive local parking.

Plussat: Hotel is outdated, but very clean and bathroom was excellent. Location is the key selling point for this hotel. Staff was very friendly and helpful.

Miinukset: Rooms are very small, had a musty odor for the first night

Plussat: The staff were very helpful and friendly. The position was great - looking straight to the lake. The room was very comfortable and there were extra areas at the hotel for relaxing or an office area.

Plussat: We have stayed at the Walter several times. The location is perfect -- just around the corner from the Pza de la Riforma and a short walk from the funicular to the train station. Love the roof-top terrace and pool. It was very hot when we were there and the A/C worked really well.

Miinukset: The beds could have been a little bit softer.

Plussat: - fantastic location at the lakefront with lake view rooms in the center of town next to all the cafes and restaurants with excellent transit links to the main train station and out of town tourist attractions - very nice and helpful staff. We decided to extend our stay in Lugano as the city is beautiful and has a lot to offer and the staff were very helpful even with that request - the hotel is old school, but not shabby, it’s nice, clean and renovated and with attention to detail - it’s over a century old. The terrace on the 5th floor has breathtaking views of the whole area from Mount Bré to Mount San Salvatore.

Plussat: The view

Miinukset: Strange smell in room

Plussat: We enjoyed it so much, we booked an extra day

Miinukset: No complaints

Miinukset: Bathrooms, very small and old.

Plussat: Everything was perfect,, the view

Miinukset: Nothing

Plussat: Great location along lake , lots of Restaurants nearby

Miinukset: No parking nearby, parking garage a 15 min walk into town , older building

Plussat: Ystävällinen henkilökunta, hyvä sijainti ja siisti huone. Riittävän runsas aamiainen. Suljetun parvekkeen oven läpi ei kuulunut juuri melua kadulta.

Miinukset: Yhden hengen huoneessa ilmastointi sai aikaan melkoisen viiman, kesäkuumalla huone kyllä varmasti viilenee nopeasti, mutta ilmastointia lienee ikävä pitää päällä pitkään. Hyvä kuitenkin, että ilmastointi on, sillä aurinko lämmittänee järvenpuoleiset huoneet taatusti kesällä kuumaksi.

Plussat: Loistava sijainti ja mahtavat maisemat sekä huoneesta että kuudennen kerroksen kattoterassilta.

Miinukset: Loistava hotelli lokoisaan viikonlopunviettoon Luganon huikeissa alppimaisemissa

Plussat: Very well located traditional style but high quality hotel with modern facilities.

Miinukset: Nothing.

Plussat: Everything! The place has loads of charm and character. It is a historical and traditional family-owned hotel with an old world ambience. Yet it has the necessary modern accoutrements (high speed Wi-Fi, flat-screen tv with a large number of channels). It has a wonderful lounge and bar area which is very charming and comfortable. I had a single room with a view of the lake and a little balcony. It was wonderful to sit there in the late afternoon. Breakfast had a large selection and long opening hours.

Miinukset: There was nothing that I disliked, and I am picky!

Plussat: Lovely pool garden and great breakfast.

Miinukset: Nothing to add

Plussat: Front desk staff great location

Miinukset: Television didn't work

Plussat: Well, my family did like the hotel decoration well designed and staff are so nice and friendly. Location is the best and the view from our balcony was so amazing. Love so much this hotel.

Plussat: the location was super. the room was lovely with a nice bathroom and a lake view. there was a lovely garden with pool.

Miinukset: lovely breakfast, clasy atmosphere.

Plussat: Our family loved the amenities - the pool was necessary for such a hot week in August, but we also enjoyed the outdoor ping pong and chess. The rooms have AC and operational windows. Staff was very friendly and able to help us with bus routes. The Ticinio Ticket was free with our stay, and we had an easy time walking and taking the bus right from the hotel. Our rooms were quiet at night, despite being so close to the shops, restaurants, and boardwalk. The breakfast spread was wonderful.

Plussat: Prefect location and clean! Also had delicious breakfast

Miinukset: Nothing

Plussat: Beautiful old hotel with character

Miinukset: Rooms were a bit small

Plussat: Great location, room, and facility Excellent parking location Everything was great

Miinukset: NA

Plussat: Rooms are modern and clean. Hotel has an excellent view of the lake.

Miinukset: Free bottled water in the room would have been nice, along with tea and coffee making facilities. Our room had no view of the lake - which was a massive shame. Breakfast was limited and lacking in variety. Very little on site parking. There is a daily charge of 15 CHF to park. We didn't always feel welcome although some of the staff are excellent. No luxuries or little extras such as shampoo or conditioner. It was pretty expensive for the service/ standard of hotel although we recognise this is partly owing to the poor GBP/ CHF exchange rate.

Miinukset: When u pay more than 150 Euro for a room “without breakfast” u’d expect something fancy, but it wasn’t. The place looks tired and old, the whole building smells bad and toilet smells even worse. Room had no view, Ac is really old and doesn’t turn off until u press the button more than 3 times or something. toilet had no shampoo/shower gel. Pillows are flat with cotton lumps. The lights on the corridors aren’t on, the moment u walk out the elevator it’s pitch dark and u have to fitch for the button to light ur way, and it turns off again in a minute or two. The iron and its board aren’t allowed inside the room u have to iron ur clothes in the middle of a corridor in the ground floor, and of course light turns off while ironing i almost burned myself ! Let alone that it’s not a touristy area, no supermarket or restaurant near to it ! And the housekeeper walked in the room without knocking and waiting, even tho i didn’t put the cleaning sign. Which really set me off, a person should privacy inside the room !

Plussat: Very clean Good stuff

Miinukset: Only no tea and coffee surface in the room

Plussat: Very good place to stay with family

Plussat: It’s position and facilities

Miinukset: The pillows!

Plussat: The spacious and clean room

Miinukset: Breakfast and info about what you could get directly from the kicthen like expesso, eggs ect was not good enough. Why is it that it is a public secret that you can get a good coofer directly from the kitchen?

Plussat: Swimming pool with 24h traffic, lake view, next-door nice Campione.

Miinukset: Disruptive construction works over the hotel will continue 1 year at least (completely reconstruction of the neighbouring building), two strange rolder waiters, breakfast without vegetables in vegetable season, AC unit situated at the bottom of the room so refrigerates underlying air instead of superior - cooling is not so effective.

Plussat: The pool area was really nice and room was large and comfortable

Plussat: Friendly staff

Miinukset: Location

Plussat: Large rooms, large bed, wondows with a nice view. Big pool and restaurant with also view over the lake.

Miinukset: Very expensive restaurant, no luxury product like schampoo, soap etc. For that price they should have. We pay lots of extras - garage 15eur, dog 15eur. Ended up paying 300eur for 1night stay.

Plussat: The multilingual staff was amazing!. They were so helpful and welcoming. The pool was clean and great atmosphere for a swim and a drink. Sunday breakfast was great. The rooms were small but very comfortable. The location just a block from the promenade around the lake was perfect.

Miinukset: Nothing it was great!

Plussat: Staff

Miinukset: Nothing

Plussat: Excellent location. Staff were lovely and friendly. Accommodated our dog very well.

Plussat: It near the lake ( less then 10 min walking) the stuff we're nice and helpful also the rooms were clean

Miinukset: The omelette was not included in the buffet breakfast

Plussat: everything was excellent

Miinukset: nothing.. everything was good

Plussat: Good location, short walk to the beach. Staff is great. Gets a little busy during breakfast but staff is very helpful. Nice comfortable rooms.

Plussat: Breakfast is good, rooms are good size and modern. Staff is very friendly and helpful.

Plussat: Kaikki tuntui erinomaisen hyvältä! Kodikas , erittäin siisti ja ripaus luksusta joka nurkassa :)

Miinukset: Uima-allasalue olisi voinut olla auki pidempään

Plussat: Good location, nice staff and clean rooms

Miinukset: I don’t like that they told us a family room but it wast it was just a regular room and they add 2 single bed to it .it was very small not for family at all . And the price is high for this kind of room , under my exception

Plussat: The redemptions are not professional at all

Miinukset: Reseption stuf

Plussat: Great location and helpful reception.

Miinukset: Breakfast did not have variety and only few tables were available

Plussat: Facilities and a relaxing place

Miinukset: The airconditioning should have been more powerful and in the bedroom

Plussat: Breakfast is good, pools great, whilst the restaurant isn't cheap due to exchange rate it's reasonable value compared to similar restaurants.

Miinukset: Hotel makes use of alot of single use plastics and keeps air conditioning on when not necessary.

Plussat: Very nice Bathroom

Miinukset: Extra money for parking.

Plussat: yes,the breakfast was great. Appartment was perfect,so as Wellness. Really nice neighborhood and employees. But the best was the view. Awesome!

Miinukset: More place to seat at the breakfast. We waited 10-15min to get a table. The way from reception/exit to the room was too long.

Plussat: The view was breathtaking, the pool and sauna were fantastic... how not to fall in love?! The location is a few minutes away from center Lugano so it is super convenient (they have a very convenient Valet service to park your car) But what really mattered most to me was the staff friendliness. I always felt welcomed and all of them were ready to run the extra mile to ensure a flawless service. Perfectissimo! =D

Miinukset: The decoration and some elements in the room can show some signs of age. Also more tech touches here and there would be more than welcome: usb connectors, digital key and why not control light , shades and curtain via a domotic app on smartphone?! (one can dream) ; P

Plussat: Calmness

Miinukset: No mirrors in the bedrooms nor in the corridor

Plussat: Well situated within the town. The hotel is a few stops away from the town center. Facilites were wonderful- indoor/ outdoor pool were a plus upon our return from a day of walking!

Plussat: I do know the property for 5 years now and always like to come back.

Plussat: The large apt accommodation light and airy. Calm. Staff all very friendly and really welcome guests. Grounds were well kept. Pool area spacious and well looked after.

Plussat: Loved everything. The hotel is great, rooms v big. Easy shuttle to the station and close to train station. Pablo who looks after the restaurant & bar was simply exceptional. Matteo at the pool couldn’t be more helpful. Both are great credits to the hotel.

Miinukset: Absolutely nothing

Plussat: Henkilökunta oli erittäin ystävällinen ja palvelualtis. Uima-altaalla voi pulikoida 9-20 välillä, reunoilla on mukavia aurinkotuoleja ja baari. Huoneet ovat tilavat ja ikkunan saa auki. Näköalat ovat päätä huimaavat. Hotelli antaa ilmaisen lipun julkiseen liikenteeseen.

Plussat: Very friendly staff. We will choose the same hotel next time we go to Ticino.

Plussat: Great location just a few minutes walk to Lugano lake. Very clean rooms and good breakfast. They even have options for kids which is something that is not always available in hotels. Very nice and cooperative staff. Maryam, the manager and her team were very welcoming and nice to us.

Miinukset: The hotel blocked the money for the first night one day before our arrival. When we arrived the receptionist asked if I wanted to pay for the entire stay and I agreed to do that. She said that she will take the money that she has already blocked on my card plus the price for the second night because we were staying for two days. However, she didn’t do that. She took the whole amount from the card and the money that the hotel took as a deposit is still blocked and it has not been released till now. I have contacted booking and they said that they will contact the hotel, but I received no reply. It has been over a week now and I haven’t heard from booking nor form the hotel. I hope that whoever reads this could help me get my money back as soon as possible

Plussat: The welcoming people at the reception and the friendly open lady who showed us around. The clean and spacious room.

Plussat: The guest relations manager Martina was a delight. She is the perfect ambassador for the property, helpful and friendly while holding a very professional demeanor!

Miinukset: Facilities are getting a bit dated. While being within “walking distance” to the old town, it’s a 20-25 minute hike and coming back it’s uphill.

Plussat: The staff were all brilliant and very welcoming. Everyone at reception made an effort to help whenever needed.

Plussat: Near from lake just 2 m

Miinukset: Smell of carpet or curtains it seem old

Plussat: Super clean ,, the room size is great ,, the location couple minutes to the lake .. Great atmosphere especially at the pool area .. the restaurant nxt to the hotel Al barilotto has delicious cheese burger and steaks .. and the staff was amazing & helpful special thanks to Nicola very very friendly and great service with a smile also a special thanx to Mariam guest relations manager for her care. Definitely gonna stay there again .

Miinukset: Nothing

Plussat: Staff are great and generally is a great hotel

Miinukset: Need a little refresh to the rooms.

Plussat: Good location, easy to get to the hotel from the train. Staff is very welcoming and friendly, smiling and helpful. Cleanliness is at high standard. Free minibar, filled every day. Pool area clean, towels for bathing, free. WiFi is strong as well is AC. Free Ticino card for travel in Lugano area. The rooms are pricy, but met the standard.

Miinukset: We had some problems with the hard mattress, but the staff managed to solve the problem in the best possible way. Breakfast - I missed some more options of fresh vegetables and light yoghurt. Bathroom is a bit outdated in our room.

Plussat: Aivan mahtava henkilökunta, huone oli siisti ja aamiainen loistava.