Appart'city Lyon Part Dieu

We were there during the Women's World Cup 2019 A few of the staff at the front desk and in the restaurant were very helpful and friendly.

The hotel advertises air conditioning but it did not work efficiently. The staff attempted to fix it but it simply did not circulates or blow out cold air. We were moved to a different room but it made little difference. A fan was finally provided and helped a little but temperature was unbearable, Some staff at the front desk were not as helpful and sent us in th wrong direction several times. We ordered their pizza and after eating it one family member came down with food poisoning and had to be taken to the hospital when we reported the incident to the front desk they appeared indifferent .

The location was great, the cafe/bistro is good.

What a disappointment! Our 2-bedroom unit was not remotely what the pictures had indicated. The place was completely run down. All the walls were scratched, in some places holes had been covered with some white paste. One bedroom(!) was made up of the walls, the bed, half a nightstand and then with no place left for a suitcase. The windows had lipstick smears from sometime before. Not working or broken: AC, chairs (broken and sticky), hairdryer, kitchen cabinet doors. The dishes were only somewhat clean. 2 of 5 blankets and 1 set of towels were missing. We eventually got the towels and blankets from the reception desk ourselves, as they had not been brought to the room after 24+ hours. We were promised a few times that the AC would be checked on, but nothing ever happened. The staff in general was not friendly. It appeared that guest were seen as a nuisance.

Dirty, broken air con, uncomfy bed

Nothing

The mold in the bathroom, the walls were beaten as there were holes in the wall. The room was small. No A/C. There was trash in the room as it was not cleaned. For $300€ a night, I expected more. Hotel searcher beware....