The Pines Melaka

Nice location near to place of interest n steps away from cruise stn

Smelly bedsheet, no top up of toilet paper or tooth brush n paste on 2nd day. Aircon akways auto shutdown after 1-2hrs

Reception was fast. Staff was kind. Housekeeping were REALLY BAD!!! They were not professional and not helpful

Its a RUN DOWN hotel condition. Everything was bad from the Dirty floor in and outside the room to the spoil Card System, Lifts. . Rooms smelt like urine. CHanged rooms twice by finally Manager upgraded our room. But still the room can be better.

• Front desk staff were professional, friendly and helpful. • Those indian/bangladeshi housekeeping staff - they are a funny lot. Talkative, friendly and experts in their job. • The Oak - always kept neat and clean, and empty dinner plates were promptly cleared. • The little gym. Small but really nice! • The view from the balcony was beautiful. • The white coffee served during breakfast that was separated from the coffee machines.

• The white coffee during breakfast was not refilled when emptied. • There was this staff during breakfast who was feeling unwell. The poor girl was coughing all the way while clearing the empty plates from the table. I am not a doctor but anyone can tell that she needed a break! • This was my third stay at The Pines and this was the first time that so many items on The Oak dining menu were not available. • I ordered a dish which was not on The Oak menu but recommended by the staff at Grea8, however the dish arrived really late and the food was cold. I absolutely did not enjoy that. • The plastic furnitures at the balcony were so dusty when i checked-in. They stained my clothes when i used them. • The sliding doors to the balconies could not be locked. The sliding door from the common area was difficult to slide open. • Some of the bath towels needed replacing. They were not really white and the edges were torn. • Both the USB & HDMI connectors to the TV was not working.