Hotel Casa Serena

Really enjoyed our stay here. Two delightful short walks into town from hotel.

The location of the hotel is very good. Very close to the promenade by the lake, which leads to the town. We had a lake view room great views of the lake and mountains. The hotel itself is kept clean, the rooms are equally clean, they are cleaned every day. However, the lack of a kettle and a small fridge in a very warm country such as Italy is ridiculous. Breakfast quite good made from good products fresh vegetable salad very good, although the orange juice could have been from fresh fruit and not from concentrate. The lack of hot meals even scrambled eggs is a big minus. Very good coffee. All hotel staff are very nice and accommodating, the lady helping at breakfast very nice and always smiling, the receptionist (Michaela) very nice and helpful at every occasion. Unfortunately, the image of the nice service of the hotel staff was damaged by a very unpleasant hotel owner, this lady is probably very focused on guests from Germany in a situation when we were leaving and we wanted to pack into the car during the raining, she shouted at us that we parked the car too close to the entrance so that it could be faster done, while previous guests from Germany, who also did the same, she treated them with respect. In addition, every day she was very unseemly, if disturbed by guests from countries other than Germany should write it in the description of the hotel. It was a very unpleasant end to a very successful holiday.

The image of the nice service of the hotel staff was damaged by a very unpleasant hotel owner, this lady is probably very focused on guests from Germany in a situation when we were leaving and we wanted to pack into the car during the raining, she shouted at us that we parked the car too close to the entrance so that it could be faster done, while previous guests from Germany, who also did the same, she treated them with respect. In addition, every day she was very unseemly, if disturbed by guests from countries other than Germany should write it in the description of the hotel. no hot meals at breakfast. no fridge in the room no kettle in the room air conditioning in rooms is switched off from 9am to 4pm

Very good breakfast, friendly staff, very clean.

We had a wonderful time at hotel Casa Serena, I cannot get over how wonderful it is given its "2 star" rating, this should be a 3 at least. Staff are friendly and helpful, everywhere is incredibly clean and the pool is big and brilliant... Nothing was ever too much trouble and we were made to feel very welcome. You have a nice 10-15 minute walk along the lake into town which is great for some sunset views and it's nice to be out of the main area by the pool at times with a mere hop skip and jump to get to the lake or town. We had a lake view room which was lovely, but to be honest a mountain view room would probably be equally as wonderful. You will need flip flops to hand (or feet) when you are out at the pool area, the floor around it gets very hot on sunny days. Breakfast was also fab, good selection of continental breakfast staples. Thank you to everyone at Casa Serena for making a good holiday, great!!!