Hotel Lago Di Garda

Good location.

We had a terrible experience staying at the Hotel Lago di Garda in Malcesine. Despite our booking including 'air conditioning' on the room features and getting instructions on check in that the windows have to be closed for the air con to work, we did not have air conditioning in our room. This lead to a very hot and stuffy room too hot to sleep in. We spent time trying everything with the in room air con controls without success and I even went down to reception at 3am, but no one is on duty over night. In the morning, we complained to reception and were told that the air con needed to be turned on at their front desk computer and that it was our fault for not asking for this to be done. This was frankly insulting customer service. Later they admitted it was their mistake and that the person who checked us in didn't know to activate the air con. On checking out we were offered a 7 euro discount on our room rate for their mistake. Meaning they were still asking for us to pay over 100 euros for our uncomfortable, sleepless night. 7 euros won't even the cost of the coffees to keep myself awake today.