The Edwardian Manchester, A Radisson Collection Hotel

The bar was nice.

Changed rooms as the electricity in one broke. Paid extra for a city view room they didn’t have so had to wait while they sorted one. They also offered a disabled room as the alternative- very poor. Staff were very little help in moving room. No apologies. Poor check out.

Very aggressive barman inappropriately and rudely "told me off" for going into a part of the bar which was reserved for a private party...even though this was not clear. When I made a complaint to the duty manager i was fobbed off and obviously I was thought to be a subject of a joke. Prices in the bar are a joke...nice infrastructure...staff awful.... Complete rip off and definitely a hotel to avoid unless someone else is paying for you. I suspect they do very well out of business accounts

appropriate staff training in politeness

Horrible

The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: miless@edwardian.com W: edwardian.com

We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.