Holiday Inn Express Marietta - Atlanta Northwest

Hotel was average, but not bad

Hotel manager is more concerned about money than guests. Very condescending. Booked very last minute and very tired and paid in advance through booking.com and mistakenly put the wrong date in. Arrived that night and realized the mistake. They already had our money for what had thought was for that night, so we asked if the reservation could be changed and payment applied to the stay we were there for. A resounding NO. Pay again or go somewhere else basically. We stayed AND PAID again because it was 2 in the morning and we were exhausted from driving. Very customer UNfriendly. Booking.com also tried to help on our behalf and were told the same thing. Our family stays with the IHG group of hotels enough that they are Spire Elite Members which is why they helped to get this reservation for us, and say they have NEVER been treated in this manner. Terrible customer relations.