Embassy Suites by Hilton Boston Marlborough

Being a small business owner, I truly appreciate genuine customer service. The staff were excellent & they really made the experience for us. It's the little things that count, even just smiles. One woman who I don't believe was even quite clocked in yet even directed us to the restroom before our check in and when she saw us in the hallway again she waved! Even when we first arrived we happened to be in the parking lot talking about Starbucks and the gentleman who happened to be working outside kindly noted that it was just across the street before we went off driving in the wrong direction. When I checked in, I didn't understand my billing and the woman that explained it to me wasn't rude or annoyed that I had asked. She just politely wrote down the charges, not announced them out loud, and then helped me understand them. I thought that was such a considerate thing to do as I'm sure it's a common question! I just love little things like that because human connection and remembering that we are all people is so important! It makes me want to come back to places because it makes me feel like the staff are being treated well enough to treat their guests well and I want to spend my money at places like that! The rooms were spotless. We were celebrating my teenager daughter's birthday and visiting from out of state. The suite we had was lovely & at the end of the hallway so we didn't disturb anyone. The breakfast selection was great and again the staff was so friendly at breakfast, offering to take our empty dishes as they were walking by, even if their hands were full. Every staff member, from the front desk to the housekeeping team, that walked by us smiled or said hello and that made us feel so welcome. Gym & pool area were also great and I loved the outside seating area too. Perfect for me to get a little work done. We picked this hotel because it wasn't far from Boston.

Excellent overall experience. Everyone was accomodating, friendly and attentive. Evening reception and breakfast buffet were excellent. We loved the s'mores by the outdoor fire pit and the welcome goodie tray (thx hilton honors!). Can't wait to go back.

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The breakfast was amazing. There was a friendly man  at the front mlette station. It was nice to be greeted each morning.

The hotel is undergoing renovations and there was some noise on the floor below ours.

I did like everything really good thank you

Large spacious, clean rooms. Excellent breakfast. Very friendly competent staff.

Batteries in the tv remote didn’t work.