Marlborough hotellia

Plussat: Proximity to our office and nearby restaurants.

Miinukset: Airport shuttle would be nice (for a fee).

Plussat: We were there for the for an expo at the Best Western across the street. The double Queen room was perfect for four, with a sitting area. The in-house menu and breakfast were great too. Thank you

Plussat: Location, facility

Miinukset: Staff rudeness, not accommodating and 1/2 the room had no electricity

Plussat: Brand new hotel with a fantastic indoor pool area and gym, and a few small items which are part of any new hotel breaking in. Fantastic location in Apex activity center, particularly for families.

Miinukset: This is a great location, but new trend in hotel lobbies with no real "Front desk" seem a bit cold on arrival.

Plussat: Nice and comfortable beds. Fresh hotel

Miinukset: One of our room at the first visit we had was ladybugs in it

Plussat: Location and service were excellent.

Miinukset: Closing the pool for 2 days for maintenance

Plussat: Location ans quality

Plussat: New modern clean

Plussat: Location and services were excellent and the staff was very friendly!

Plussat: Comfort of room and facility was spot on

Plussat: Expecting more options for breakfast

Miinukset: Doors are too heavy

Plussat: The location is great! The free breakfast was a bonus! The rooms and hotel were nicely appointed!

Plussat: Nice clean room...great price and location

Miinukset: I was pleased with the room

Plussat: Very clean

Miinukset: Breakfast wasn’t ready

Plussat: Very clean. Staff was extremely helpful and friendly.

Plussat: New and clean! Convenient parking. Very nice staff! Nice family atmosphere.

Plussat: Room was spacious once we got in.. it was comfortable.

Miinukset: Our stay was great once the mess of our confirmed reservation was fixed. Booked through 3rd party, neither third party nor Hilton would accept accountibility. Needted fully handicap room and it was ckear on reservation. Also chose the handicap room on the reservation application site. Drive over 1200 miles only to arrive to a hotel that did not have accomodations for a guest with wheelchair access to bedroom or bathroom. Eventually worked out to a king size room with rollout bed. Not ideal but managable. Longest and most stressful 3 hours while the manager battled with 3rd party. Ultimately, Hilton chose to do business with 3rd party. The communication between them is on Hilton. As a guest, I don't want to hear finger pointing or excuses. I just wanted to have exactly what was reserved. I believe Hilton received the accomodation needs request and it was overlooked. I read it on the confirm, heard the manager on the phone with the third party. I believe they double booked the room and gave it to a higher paying guest. If you want to partner with third parties to increase booking... honor the confirmed reservation to the guest without a question or hassel. Traveling with an aging, ill, handicap person is stressful enough; add an incident like this is detrimental. It could cause further health usdues. Unnecessary stress made a very stressful situation much more stressful. We traveled for bereavement not vacation or fun. Rooms were not refreshed daily. When traveling fresh towels and emptying trash at a minimal is expected not optional.

Plussat: Clean and nice.

Miinukset: No free breakfast.

Miinukset: Temperature of room, trash in room, tv problem

Plussat: Beautiful property. Will stay again.

Miinukset: The pool was very small. There were children running around the lobby. I was wondering if they should have been in the area reserved for their party instead of the lobby.

Plussat: Very clean, efficient and friendly staff.

Miinukset: Beds were to hard and I had a hard time sleeping.

Plussat: The clean room and complimentary breakfast.

Miinukset: Unfortunately we arrived on a day when there was a flag football team for children and it was a bit noisy as well as a lot of splashing/cannon balls in the pools so couldn’t really enjoy the experience.

Plussat: Hotel was clean and fresh. Bathroom was spa-like with a rock wall and large glass-doored white shower. Closet was nicely designed with wire bins that were perfect for drying work-out gear. Bar and restaurant on site were a plus. Nice airy lobby.

Miinukset: Shower water pressure could have been better. Food was a little salty.

Plussat: It was a good night very much needed

Miinukset: Everything

Plussat: Very clean and spacious. Loved everything, great staff!

Miinukset: Put something behind bathroom door stop to keep it from banging. Other than that

Plussat: The pancakes were delicious and the cereal was always full so they never ran out!

Miinukset: Noise

Plussat: breakfast had a great variety. I always try to use Hilton embassy suites when I go on trips.

Plussat: Brakfast

Miinukset: Rooms are with very odd smell like pets were in the room. Old moist room with mold like feeling in the air.even the water was not clean and had smell liks fish .

Miinukset: Renovation on going, swimming pool closed, dust everywhere !

Plussat: Being a small business owner, I truly appreciate genuine customer service. The staff were excellent & they really made the experience for us. It's the little things that count, even just smiles. One woman who I don't believe was even quite clocked in yet even directed us to the restroom before our check in and when she saw us in the hallway again she waved! Even when we first arrived we happened to be in the parking lot talking about Starbucks and the gentleman who happened to be working outside kindly noted that it was just across the street before we went off driving in the wrong direction. When I checked in, I didn't understand my billing and the woman that explained it to me wasn't rude or annoyed that I had asked. She just politely wrote down the charges, not announced them out loud, and then helped me understand them. I thought that was such a considerate thing to do as I'm sure it's a common question! I just love little things like that because human connection and remembering that we are all people is so important! It makes me want to come back to places because it makes me feel like the staff are being treated well enough to treat their guests well and I want to spend my money at places like that! The rooms were spotless. We were celebrating my teenager daughter's birthday and visiting from out of state. The suite we had was lovely & at the end of the hallway so we didn't disturb anyone. The breakfast selection was great and again the staff was so friendly at breakfast, offering to take our empty dishes as they were walking by, even if their hands were full. Every staff member, from the front desk to the housekeeping team, that walked by us smiled or said hello and that made us feel so welcome. Gym & pool area were also great and I loved the outside seating area too. Perfect for me to get a little work done. We picked this hotel because it wasn't far from Boston.

Plussat: Large spacious, clean rooms. Excellent breakfast. Very friendly competent staff.

Miinukset: Batteries in the tv remote didn’t work.

Plussat: Very clean rooms, very professional staff, looved the breakfast

Plussat: Indoor and outdoor fireplace and fire pit. Very clean room. Evening snacks. Plenty to do at hotel and in area. Super friendly staff all around and the breakfast setup was spectacular!

Miinukset: Not available for the future booking we were trying to complete!

Plussat: Excellent overall experience. Everyone was accomodating, friendly and attentive. Evening reception and breakfast buffet were excellent. We loved the s'mores by the outdoor fire pit and the welcome goodie tray (thx hilton honors!). Can't wait to go back.

Miinukset: No

Plussat: The breakfast was amazing. There was a friendly man  at the front mlette station. It was nice to be greeted each morning.

Miinukset: The hotel is undergoing renovations and there was some noise on the floor below ours.

Plussat: Very good breakfast and location was convenient

Plussat: I did like everything really good thank you

Plussat: Everything

Miinukset: Nothing

Plussat: comfort rooms, friendly ambient

Miinukset: old rooms, breakfast poor in quality

Plussat: Wonderful Customer Service, beautiful room and great hotel all together.

Plussat: The location!

Miinukset: Rude little hockey players running around. But the hotel can’t control that

Plussat: Breakfast is good, staff were nice and pool was lovely.

Miinukset: It was overpriced. The room which boasts a residential suite with fully loaded kitchen is very small, crowded, no walk separating bedroom from living area, barely enough room to pull out couch, sink outside bathroom keeping others awake, ice machine in fridge broken, toilette seat and windows broken. Told staff but no one cared

Plussat: nice breakfast - lots to choose from and included fruit salad and yogurt comfortable bed

Miinukset: no makeup mirror in bathroom, room lighting was a bit dark had coffee in lobby at all hours but it was not hot.

Plussat: Kid friendly, nice pool, free breakfast

Miinukset: The hotel actually overcharged my overnight accommodation without any notice, and I found out when I received my bank statement. I am very angry. I think the hotel staff is very irresponsible. I will definitely not stay in this hotel again next time. The breakfast staff was very unfriendly and she looked as if she was angry. At 8:00, almost no food, but when I asked her, she was very impatient, and did not add food, and before 9:00 she collected all the drinks and food for a lot of guests. In the restaurant did not get breakfast and drinks. Had to go.

Plussat: Location, lots of choices for food

Miinukset: Could walk if needed

Plussat: Easy check in. Very clean. Last minute need for a room and was happy to find one in the Marlboro area.

Miinukset: Everything was great. Will stay there again when needed.

Plussat: Good, big room. Good breakfast.

Miinukset: The staff person at the front desk when we checked in was pretty curt. Not rude, but just seemed like he was having a bad night.

Plussat: Hotel was ok, staff was ok.

Miinukset: Power went out, no generators, was late for my first day of work.

Plussat: This Hampton Inn was a tremendous value for the upscale decor, comfort, cleanliness, service and amenities.

Plussat: I was able to get a room at last minute. Staff is always willing to help and go out of their way.

Plussat: Breakfast was terrific! Location was perfect

Miinukset: beds could have been firmer and pool water warmer also people talking in the hallway after midnight

Plussat: Comfortable bed. Very clean. Location was great as it was right across the street from an apex entertainment center and tons of restaurants. Love this hotel!

Miinukset: No room service

Plussat: Perusmajoitusta, siisti ja rauhallinen paikka, helppo kulkea jäähallille, joitakin ravintoloita lähellä

Miinukset: Laskun kanssa oli ongelmia, uima-allas ei kovin siisti, aamupalalla jotkut tarvikkeet loppuivat kesken

Plussat: Staff was great and free breakfast was awesome. Pool and facilities all is great shape! We loved it.

Plussat: Entire staff was very friendly and most accomodating. Hotel employee in the front lobby was very professional, friendly and helpful. Hotel emloyeein the cafe were super people.

Miinukset: Not at all.

Plussat: Breakfast was great bc of Jeff and ayira talking and enjoy there company. Also Deb is wonderful woman...I love this Best Western. I enjoy the pool, the breakfast and night dinners.

Miinukset: Get rid of old heaters in rooms...too noisy ànd heat is not stay at right temperature thru the night.

Plussat: Really is so so bad the restroom very bad

Miinukset: The room not clean and the manager is very bad

Plussat: Had a lot to offer inside

Plussat: That I only had to stay 1 night.

Miinukset: The room was on the fifth floor, #591. We walked forever trying to find the room. We got to end of the hall and there was a door with two room numbers on it. We opened the door and it was so cold in that short hallway with a window facing us it was like we were outside. We did get in the room and the heat was set at 60 degrees. We turned the heat on/up. It took approx 30 - 40 minutes for the room to get to 72 degrees. For some reason people were opening and closing the odd door very loudly. In the hallway up against the window a pile of dirty linens were left laying on the floor - disgusting !!!! I booked my reservation a couple of weeks ahead of time and shouldn't have been placed in a room like that as an after thought. Needless to say, we won't be back. There are plenty of hotels in the area. It was our first time in the area because my son accepted a job and we assisted with his move and apartment set up. So after a very long day we just wanted to go to bed and not deal with issues at the hotel. We may have been one customer you lost, no big deal right? I have a very large family who will be visiting my son. You won't be reccomended to any of my family. Do the math, it accumulates quickly. Have a nice day. I doubt anyone takes the time to read this even though I took my time to provide you with my feedback.

Plussat: Staff was friendly and breakfast was great.

Miinukset: Our bathroom could have been cleaner.

Plussat: The service and the full breakfast.

Miinukset: nothing

Plussat: There were many breakfast options. I enjoyed the waffles one morning and oatmeal the next. My husband chose eggs, breakfast meat, and toast. Lots of fruit to choose from as well. The coffee was excellent.

Plussat: Lovely breakfast.

Plussat: The Idea of a breakfast buffet.

Miinukset: I didn't receive the two beds I had booked for. The breakfast was cold.

Plussat: I’ve stayed at this hotel several times and it’s always a pleasure. Rooms are clean, staff is pleasant and breakfast is delicious!

Plussat: Staff

Miinukset: Feels dated

Plussat: Room was nice. Didn't like that they offered free internet but when you signed in they said it was slow and asked you to pay more for a faster connection. Also the business center computers were out of order and not repaired during my stay.

Miinukset: Didn't like that they offered free internet but when you signed in they said it was slow and asked you to pay more for a faster connection. Also the business center computers were out of order and not repaired during my stay.

Plussat: The location

Miinukset: I was disappointed with the overall experience for Marriott it was absolutely below-par.

Plussat: Sevice

Miinukset: No

Plussat: Clean rooms. Friendly, helpful staff.

Miinukset: The room we were in faced a busy highway and the noise was quite annoying.

Plussat: They have a Starbucks in the hotel and there’s a dunkins within walking distance

Plussat: The rooms were clean and the beds were comfort. The staff was friendly and helpful.

Miinukset: The toilet in the room were unusually low. They were very out dated. They were uncomfortable to use because of my height.

Plussat: The location was a bit too far from where I needed to be and there was nothing really around. The staff and the room itself was great though.

Miinukset: The area and how far it was.

Plussat: Rooms

Miinukset: None

Plussat: Customer service was lovely and attentive. Rooms were clean and neat. Accoutrements were available and appropriate.

Miinukset: Nothing.

Plussat: Great

Miinukset: N/A

Plussat: The friendliness of the staff

Plussat: Response to broken key card reader was quick - maintenance guy was friendly and effecient. Staff in general were friendly and welcoming. Beds were relatively comfy, but I needed a slightly flatter pillow. Some other hotels will offer 2 types of pillows thicker or flatter so you can pick which is more comfy for you.

Miinukset: Big, nasty stain on carpet and broken, wobbly bedside table (made you wonder what exactly had happened in that room prior). Also key card reader stopped working & had to be replaced. Water pressure was poor. Breakfast buffet food was not hot. Also...very easy to miss the driveway since it is not well marked...need better signage at the driveway entrance since the hotel is set back and kind of hidden by trees.

Plussat: There was a storm and it knocked the electricity out so from about 12:30 am til our check out there was no electricity or even hot water I spoke to the lady at the front desk and they said the problem was being fixed but Istill no hot water

Miinukset: Staff

Plussat: clean, comfortable, friendly, quiet

Miinukset: nothing

Plussat: It was clean, comfortable bed, and closed to lots of restaurants.

Miinukset: You can hear the people upstair running around and the door closing from outside. There was only 1 elevator. They need a better sign so people don't miss the turned in.

Plussat: Nice staff

Miinukset: Heating unit sounded like an airplane taking off. Beds were comfortable but the noise from the heating unit was unbelievable. Had to wear earplugs but still was forced to shut it down completely in order to sleep.

Miinukset: Worst experience ever! I want to share with you all my frustration. Booked a Suite 2 months ago (10/18/19) and I was informed in my check-in that THERE WAS NO SUITE AVAILABLE but the hotel could transfer us to another room (REGULAR SMALL ONE) I am so frustrated with this hotel that I am not going back and I will recommend it for anybody!

Plussat: Price, Close to Highway, Very clean, Very Accommodating staff,Close to the Event we attended

Miinukset: Cant think of a single thing

Plussat: good breakfast location fine

Miinukset: For some reason, Restaurant was not open in the evening (a reason for choosing). Breakfast was sub standard.

Plussat: The staff was very nice and understanding and helpful

Miinukset: Everything was wrong nothing at the hotel was what the app offered.

Plussat: Friendly staff, comfy bed

Miinukset: Needs major updating esp in the bathroom

Plussat: This hotel definitely met our expectation for the star level indicated. Cleanliness is our most important concern when we travel and this hotel was very clean. In addition, comfort is something we value and the room we had was comfortable and relaxing

Miinukset: The heating/cooling system is older generation window control. The fan for heat turned on frequently during the night and was annoying.

Plussat: Location only. Customer service terrible when power went out for 30 hours, they said we would not get charged for the last 2 days because of the problems? Believe it when I see the refund!

Miinukset: Yes, as I stated, we lost power and they let us stay there with out electricity, hot water, supplied no food, no flashlights. I had to purchase $40 worth of flashlights for our sons hockey team who was also staying there along with 2 other teams. Aweful

Plussat: Clean, comfy, had decent amenities

Miinukset: My room was next to the staircase, so I did hear that noise

Plussat: Convenience to our destination.

Miinukset: The side door was supposed to be accessed with a room key but it was broken so anyone could walk into the hotel from the side door. The room chair was broken and both were stained. Sheets were stained. Guests next to us were loud at very late hours.

Plussat: Very clean. Staff was great.

Miinukset: We left and came back and our keys didn't work. We told the staff and they needed to replace the battery in the door lock. She fiddled with the lock for about 10 mins, left a few times and then it was fixed. She was nice but the experience was frustrati

Plussat: Friendly staff

Miinukset: Leaky shower

Plussat: The price and value for what you pay is excellent. The bed & room was very comfortable.

Plussat: Ease of booking, location and overall accommodations.

Miinukset: NA

Miinukset: I found bugs in my room and hotel staff failed to address

Plussat: It was right across the street from the building I was having a meeting at.

Miinukset: The heater in my room worked for about 5 minutes then started blowing cold air. There was also hair in the hair dryer.

Plussat: Check in was a breeze and the woman behind the counter was very friendly and helpful. Our room was in a great location on the first floor. Aside from a few doors closing in the mornings, the hotel was super quiet!

Miinukset: Nothing comes to mind

Plussat: location to the nesc

Miinukset: workout room, pull out bed was filthy

Plussat: On this visit the only good part was the helpfulness of the woman at the front desk. Everything else was pathetic.

Miinukset: Checked in on Feb 13th. Heater in room was not working. Told front desk was moved to a second room. after 3 hrs second rooms heater also not working. Was then upgraded to a suite. next day we left the room came back to non-working keycards room was unclea

Plussat: Location.

Miinukset: Room had cockroaches.

Plussat: The woman at front desk!!

Miinukset: That I had something stolen. That some of staff was rude or young and outside smoking blunt (weed) with guests when other guests like myself needed help. The fact have to stay longer than a week to get housekeeping not very sanitary and clean to me!! Idks

Plussat: That it had a fridge and microwave, kitchenette

Miinukset: a 2 1-2 star hotel and did not provide free breakfast. The noise kept me up all night, even though I complained about it.

Plussat: Comfortable bed and sofa.

Plussat: The room itself was generally clean.

Miinukset: Smelled like smoke the minute you walked in. There was no way to our non-smoking room without passing the smoking rooms, and the air in our room would occasionally smell like smoke. It looked like a number of guests were there to party - a lot of coolers and people walking in with big boxes of beer and loudly chatting in the hallway late at night (after 11pm). Not recommended for families with small children. The sofa bed was not comfortable at all. Luckily our child is under the age of 5, so we were able to have all three of us in the bed.

Plussat: The room was clean, the people were friendly, and the service was good.

Miinukset: The only bad thing about this hotel, and it's a big one, is that the walls and ceiling are made of paper. I was woken up multiple times throughout the night just from people walking on the floor above me, and I'm a fairly heavy sleeper.

Plussat: Nices please to go wit a friend or partner

Plussat: Quietness. Friendliness of staff. Front desk called to make sure room was ok.

Miinukset: No facial tissues. No hot water cup ,only a cold water cup in bath. No pad of paper by phone.

Plussat: Location and staff

Plussat: Staff

Miinukset: Alot

Miinukset: dog barking at 5:30am and all day.... inconsiderate guests

Plussat: Location

Miinukset: Price could have been a little more reasonable