Hotel staff at front office were very bad.
The hotel is amazingly peaceful. The view from the balcony over seeing the pool and restaurant area is very mind refreshing. The drive around the Village, is one of its kind, beautiful. Second time staying at these apartments.
When they say 3 rooms, that's 2 rooms + living rooms, not clear and causes confusion. Oh toilet paper used slightly rough :P consider taking your own or buying some. :)
There was nothing I enjoyed about our stay.
Can not begin to put in to word how unpleasant this hotel and its staff were, especially one of the receptionists, Karim. Rude, arrogant and extremley unprofessional. I would never recommend this hotel to anyone. We found cocaine in our room on the floor, the pool was filthy and only knee deep, ants in the kitchen, no cutlery available, the electricity tripped four times while we were there with us having to ring reception only to get a very slow response,and we were told by one of the managers in a casual manner that the 'Arab business' men in the room next door were bringing prostitutes back. The whole experience ruined our holiday.
Complex/ Hotel compound comprised of stunning villas, several swimming pool options (ranging from paddling to serious swim training), security guard entry peppered around the perimeter wall coupled with lush landscaping and copious palm trees throughout the facility - fantastic!
Dining options varied between verry little and nothing at all. Although I recognise our stay was during the Ramadan festival it is fair to say that non-Muslims still want to eat at meal times. A limited menu was available one night until 2030 hours, only French fries the next and nothing what so ever on another! The free courier service down to the sister-complex at Palmerie Golf Palace served exquisite food from a selection of cuisine styles- Marocan, Italian, International, French etc. These were open until the small hours and the cuisine/service was flawless. However, £60 was the low end of lypical p/p for 3 Courses. I was charged 10 times the norm for a bottle of 1.5L water - 60 MADs versus 6 elsewhere.Business scam? No local shop!
Pretty much everything was fine, especially if one likes to be away from noisy places. This was the most peaceful place I've ever been to and still near to fun sites.
The maintainenance of the rooms, especially of the kitchen electrics as e.g. the fridge, could be better. Dusting the rooms would help too...... Besides that it's just fine!
poor service. poor restaurant
Beautiful area and decoration comfortable beds. They upgraded us to a 3 bedroom which was nice. Check in and out was done quickly.
refridgerator did not work, toilet pulled away from wall and ready fall to the floor we discovered this late at night. Floors very dirty, large holes in the wall in living room with exposed wires. The restaurant was self serve we waited for 15 minutes for waiter to get drink order, we were only able to get 1 plate of food and then were told they were closed, tried to charge $200.00 US
the rooms are very comfortable and clean and quiet
I have a comment regarding the restaurant hours. I mean in marrakesh it is so hot during the day, I would have liked to stay by the pool late and have dinner and drink. Closing at 10 or so is too early for summer nights.
The fact that the room opened directly onto mature gardens.
The Village is still under construction and some facilities are a bit weak, such as the restaurant. The check in was unproffessional because the staff lacked proper training.
only the weather
cockroaches everywhere!!!!!!!!!!!!!!!!, flies in the food, staff do not speak english at all, everything overpriced, no room service, shall i go on.......????
Marrakech Plaza ja Carré Edenin ostoskeskus sijaitsevat 10 minuutin ajomatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 404 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.