Mekka hotellit lähellä Al-Masjid al-Haram

Plussat: It’s my favorite hotel in Makka, I always stay in Raffles when I do Omra. The staff was very polite and professional and I’m sooo happy to see the girls working with you!

Miinukset: Nothing

Plussat: From all the hotels I’ve tried in Mecca, raffles is the best. I’ve been staying at raffles for over 8 years. It’s always so clean, and the rooms are spacious and elegant. The staff are very welcoming and kind. Food is 100/100.

Miinukset: Unfortunately this time we had a bad experience with the check in and the rooms weren’t as spacious as the ones we’re used to so it was a hassle at first. But I appreciate that the staff were all checking up on us and apologizing for the experience we had. I’d still choose raffles next time I’m visiting Mecca.

Plussat: Location and room size

Miinukset: Staff are not expert, did not get anything i asked for for the room specification, lack of communication, food quality. I have visited the hotel in 2014 and it was amazing but this time their level dropped below average. Never thought that one of raffles hotel could be in this level.

Plussat: Very fast check in, elevators are quick and always available

Miinukset: Soap and bathwashes and shampoo has changed to a not good quality. Bed mattress is very used and is not comfortable at all it has sunk in places.

Miinukset: Why my booking cancel

Plussat: I like the location the clean room the breakfast the stuff are very polite and friendly

Miinukset: nothing

Plussat: The splendid vue of the kaabs

Miinukset: The food

Plussat: location great, breakfast was nice, room great and room big staff very great

Miinukset: bathroom not that clean and not in good conduction

Miinukset: I had asked for a Haram partial view and they have me a partial partial partial view

Plussat: Staff was friendly and helpful. Clean overall good experience

Miinukset: I believe the breakfast buffet could be much better.

Miinukset: The Wi-Fi was so slow that I couldn't open youtu.be videos or Google. The restaurant had bad food cause me a stomach ache.

Plussat: I highly recommend it

Miinukset: Nothing, it was perfect.

Plussat: evry thing

Miinukset: nothing

Miinukset: Reception staff have no idea how to talk to customers.

Plussat: - It was the 1st time experinced Hilton Suites Makkah - It is a very nice hotel with very good location near to Al-Haram - Having the linkage to the mall giving a very good opportunity for internal shopping

Miinukset: - It is nice to have the hosts with "Dates & Arabic Coffee" but it's not avaialble all times which means need continous replenishment. - Restaurant's fees is a little expensive comparing with other good restaurants around. - Internet needs to be extended to 4 or 5 devices specially for the 2 BR suites - 3 devices only could be understandable for single BR. - Transportation avaialble with the agent is really veyr luxury but as well very expensive comparing with the same luxury could have it from direct deals.

Miinukset: The check in take long time

Plussat: Location

Miinukset: I was charged twice, once via credit card and once cash at check in. At first the sum was pending on my credit card but a few days ago I got charged.

Plussat: I like every thing in the Hotel, the suite given to me with small kitchen, Location, receiption Staff especially Almaha Hamza, Loppy, the varity of breakfast, The restaurant staff are smiley and friendly like Mohamed Alqady and other Mohammed assestant to Manage.

Plussat: Clean ,lovely staff, perfect location

Plussat: Food

Miinukset: No blame on hotel but hotel approach for self driven cars/guests is not suitable. It is applicable for all guests staying in Safwa towers. If you reach hotel during prayer timings, 20 min before or after then policemen from the tunnel will not let you enter towards hotel, even if you are a guest or unless you have extreme good negotiation skills or unless you are a Saudi. I reached around Asar prayer and when policeman did not allow me, I called the hotel who told me to come back after 30 min. I was already driving from Riyadh so it was too much for me and my mother to hold. So I parked the car around 10 min away and came back via taxi. We got dropped below the tunnel and walked up while the same policeman allowed another Saudi family to enter by car. It was frustrating. Even the parking fee in the tower is very expensive like 384 Riyal per night. We don't face such issues while staying in main clock tower hotels and parking fee is even cheaper and not all hotels charge it.

Plussat: Clean staff are friendly helpful

Plussat: 1- Location : 2 minutes walking to Haram which is the most important advantage . 2- House keeping : Marvellous , efficients , fast response which you do not see In most of the other hotels . 3- Reception : Great , smily and nice staff. 4- Restaurant : Clean , nice staff and wide variety of food . 5- Cleanliness : High standard . 6- Mashaallah , keep up the standard .

Miinukset: The cost of the parking 21 Saudi Riyals per hour ??.

Plussat: Location service standard

Miinukset: Location

Plussat: Washroom size was good. Welcome drink n fruit were there

Miinukset: Small confusion by night staff about breakfast created problem. But uktimately sorfted out by manager after half hr waiting

Plussat: Everything

Miinukset: Nothing

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Very nice hotel Perfect location

Plussat: People are friendly and well trained

Plussat: Great location

Plussat: The location of Hotel is perfect, close to Haram.

Plussat: Special thanks for duty manager and mram

Plussat: it was a really great experience

Miinukset: the view was not good, and the dinner was not really good it was like okay

Plussat: Breakfast arrangement and chicken wings were superb

Miinukset: Every time when exiting the hotel you smell bad outside due uncleared road coming out from the tunnel

Plussat: KAABA VIEW ONLY

Miinukset: I am not satisfied with the parking issue. I am regularly staying in Swissôtel Makkah whenever visiting Makkah. Its was free parking when I stayed there 2 times during my visit. Then started charges on parking and now charges increased. Too much charges per day. Not worth it stay even if we pay charges for parking and even not worth it if we park outside hotel. Overall experience was not also good like before. Management need to reconsider there policies and customer’s complaints and reviews to improve. I was satisfied before and that that’s why always staying there but I think not anymore.

Plussat: Location Close to Haram Clean

Miinukset: The staff not friendly at all Breakfast not good Difficult to find a elevators and crowded so its take time for gout out and return back

Plussat: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Plussat: Staff in lobby are amazing, best hospitality ever, perfect behavior, hope you guys to get some money, because you deserve the best. Thanks.

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: Breakfast included

Miinukset: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Plussat: Location very nice, comfortable rooms and bathroom, breakfast was very good

Miinukset: Nothing

Plussat: Room survice,

Miinukset: To put more type of main course in the buffet

Plussat: Everything else.

Miinukset: Location. Too far from main shopping and F&B areas. Have to walk along roadside, smoky and unhealthy