Makarem Umm Alqura Hotel

Value for Money

. The hotel allowed us an early check-in. · Staff was friendly and helpful. . Value for money. . The room and washroom were spacious, neat and clean. . Bed size was good. . We could easily make the room dark enough, to sleep in the daytime. . Soundproofing of the room was excellent. . AC was good. . Room service was good. . Upon request, we received a baby coat free of cost. . Lifts were very good, we did not have to wait even in peak hours. . Breakfast was good, the dining room had a good view. . The bus shuttle service to haram was frequent, almost every 20min but on prayer time it was difficult to find a seat in the bus. · I would like to stay here again

. Car Parking is not that big, considering the size of the hotel. The entrance to B2 floor is narrow for big cars. . We received a call from Hotel's Customer Relations Dept. while we were sleeping thus it was not pleasant. . There was only 1 bedside table, there should be 1 with each bed. . The flushing should from the washroom was enough to wake everyone up in the room. . There was no initiative from the hotel to help with the luggage when we arrived.