Art Series - The Cullen

The location was great, as were the staff and service. I appreciated the access to internet, loved the laundry facilities and the workout facilities. The decor and theme were also fantastic.

I truly did not like the fact that I was asked to provide my credit card and was asked to approve $100/night in advance for "incidentals" I seriously considered refusing when asked this, because my credit card has already been billed for the entire cost of the stay. If there were any incidentals those, too, could have been added to the existing card. It felt degrading to be asked this. Also, I requested a DVD player my second night there. I was told there would be a $30 deposit fee and a $20/night charge. After waiting almost two hours for it to be delivered, I rang reception and requested it be cancelled as it was getting too late to watch my movie. I believe in a hotel of this quality, a dvd player should be standard fare.