Cosmopolitan Hotel Melbourne

Excellent location, friendly, helpful staff, secure free parking and internet access,comfortable beds.Although the hotel was very busy, the reception staff would alway help us with directions etc.

Requested a quiet room at the back, which was not available, our room at the front was very noisy,it was across from a backpackers hostel, hence loud kids hanging around outside at all hours of the night,also near a tram stop. Room rather basic and shabby, but despite these minor points we'd stay there again.

The reception staffs were responsive in our requests to rectify shortfalls and or unserviceabilities. However, the problem with internet access from the room could not be rectified and unserviceable wall light was not rectified.

There were no radiator in the bathroom. The ventilator in the bathroom was working(which is good) but on cold nights the ventilator contributes to colder bathroom without the radiator. To make it worse, the ventilator is linked to the single light switch(i.e. light on, ventilator on).

The room was very nice and clean and the bathroom was a good size.

We had so much trouble trying to find the car park even with the help of the new staff member and then our keys wouldn't work to let us in. This was very time consuming and painful.

Nice balcony

Wireless Broadband would be an improvement a stocked bar fridge Thought I was getting some basic kitchen goods etc