Cosmopolitan Hotel Melbourne

It was close to the Palais Theatre. Staff were pleasant and tried to be helpful.

We had to be shown 5 rooms after entering the one that was booked for us, we only settled with one as we were running out of time before my daughter was due to perform and we didn’t have an alternative. The initial room had a window that didn’t close and couldn’t be seen out of due to dirt. Non of them looked anything like the pictures on the online booking, the floors were not even vacuumed. The bathrooms in a grandmamas 60 yr old house would be cleaner and in better shape.. YUCK! I was stressed all night about staying there and it stopped me enjoying what should have been a special night watching my daughters performance. We had to go home in the morning to be able to shower in a clean environment. The towels stunk, I have never smelt a hotel towel like that ever. Holes and gaps in skirting boards. My husband had to hip and shoulder the main door when we needed to get it open, I tried and hurt my back. Broken tiles and stains everywhere. I want a refund to be honest as it was a very big disappointment.