Woodspring Suites West Melbourne I-95

The room was very clean the bed very comfortable

Price and Location

Thin walls, thin pillows, dogs barking and Unfriendly Staff.

How clean it was

The staff Robin she was very rude I ask when I check in with a different staff can I get a noon checkout and she said that shouldn’t be a problem but have to ask the day of my checkout so when I woke up this morning I went and ask the staff at the front desk which was Robin and came off rude and said no we not giving late checkouts today and I was like please I’m tired I drove 4 hours to come down here for my boyfriend birthday party his family was throwing for him so we stay out all night until 3 am and came back to the hotel for some rest before we get back on the road home which is Tampa Florida she was like I’m not about to arguing with you about we are not giving late checkouts and walk away I ask for a manger she reply back he is not here then I ask for some more towels she was like where are your old ones I said in my rooms please give me towels she handed them to me and walk away again so at checkout at 11 I ask for an recipe and she reply you didn’t get one at check in and again I ask nicely please print me out an recipe I told her her customer service is very bad you are dealing with people and you shouldn’t make people feel the way you do!! This is a beautiful clean hotel but this staff Robin really shouldn’t be dealing with customer service I work at a hotel doing front desk as well and been there for 9 years and have great customer services skills is very important our job is to accommodate and make our guest feel good all around with there stay with us and Robin just didn’t make me feel good at all she is very RUDE!!!