Hotel Casa del Balam

The hotel is perfectly located right in the center of Mérida and close to many restaurants. Well decorated, spacious rooms. Nice to have a pool after a long day. Staff was welcoming and ready to help.

The bathroom was almost inacceptable: old, dirty and smelling. The ceiling was musty and the shower head rusty. It was overall pretty gross. The pool needed to be cleaned a bit more than it was due to the many trees nearby. The staff did not speak a word of english, despite their best efforts. Finally, it was really weird how little trusting the hotel was: we had to give our credit card to open de fridge even if we did not take anything and just wanted to keep the water fresh; we had to sign a discharge to borrow pool towels and they had to verify the room before letting us check out. Overall, our stay was not terrible but we wouldn’t come back.

We've stayed here many times over 20 years; always a good, reliable choice. Also, there is finally a restaurant in the hotel that has survived for years!

Air conditioners should be updated; some are old and noisy.