Imperial Palace Hotel

everything is okey except for that they should reserve also the basement park for the customers who's staing at the hotel. thnks

the system is very bad.when we go back from shopping the basement parking already fully book for the weddings guest the security telling us parking is close for weddings guest then what about the people who pay staying there they should let the customer who booked the hotel park at the basement not ask all the weddings guest park at the basement even though theirs got weddings functions at the hotel we also paying for staying there and i already tell the receptionist include the security once got empty parking should let us know we waiting so long already inside the car then after that they ask the second person who complaining about it to go in what about us the one who complain first at the reception waiting so long and then the security saying to us the parking only for high and big car not make sense even though the car is big or small that's not the matters they should let it in. many customers hotel they ask to park outside which is very bad... should reserve also for the customers parking they also ask the others customer to park outside that's really not safety especially at the back of the hotel.. Please fix this.. Thanks we are really disappointed.. we also don't expect this to happened..