Morelia hotellit lähellä Alfredo Zalce Museum of Contemporary Art

Plussat: Room , grounds, restaurant

Miinukset: Missing refrigerator and ice

Plussat: Room doesn’t have a dryer or cream for coffee on the second day the power went out since early in the morning and when i told the receptionist when I checked out i told her but she seem not to care and the phone in the room didn’t work. Not enough towels, the cover for the bed had holes and the bed it self it was very stiff not to comfortable.

Miinukset: Your reservation doesn’t guarantee the hotel will give you a room! We arrived from Europe and had 3 rooms booked 3 months in advance! At arrival we were told that they can only give us 1 room because they are sold out (and we were a group of 5). After very long arguments the main receptionist (Eleonor) who spoke 0 English in a very cold and indifferent manner agreed to show us extra room. So, after we had two rooms we had to pretty much force them to give us a third one. And they did. But increased the price by around 25% and also tried to convince us that a small standard room was the superior suite we reserved. Very shady management to say the least... They have very lovely garden and a view of Morelia- these are the only advantages of this place. Rooms are old. Stuff is very indifferent to guests.

Plussat: We liked the peace and quiet that the property provides being a little bit out of the main centre of Morelia. The staff were friendly and accomodating, however they spoke very little English.

Miinukset: We were disappointed with the overall experience of this hotel. We booked a junior suite, as a treat. The room (33) was very spacious, but dated and a little run down. The bathroom door or window didn't close properly. The wifi is very unreliable and slow in the room. You need to either go outside on the terrace or to the reception to get decent wifi. There are fireplaces in the room, which was an attraction for us as we stayed during winter. We requested some firewood for the fire, however it never arrived. This is a three star hotel in our opinion. If you do consider staying at this hotel I would recommend room 34, the view is amazing!

Plussat: The buildings and grounds and the view of the city are truly spectacular. The food that we ate at the restaurant was first class (and we ar foodies). Wonderful hotel.

Miinukset: Would be difficult for a person who had difficulty with stairs.

Plussat: The gardens are beautiful and has a great view to the city.

Miinukset: The rooms did not look clean and they need to have more than two towels, specially for the double beds.

Plussat: It was good.

Miinukset: There were no options for children on the menu. My little girl eats very little but we had to order a full breakfast order and she ate less than a quarter.

Plussat: Absolutely beautiful grounds and old buildings. Great staff. Wonderful restaurant view and very good food. Secure parking.

Miinukset: Dated interiors, including beds. Dry rot wood on some exterior trim. A little better English speaking would be nice.

Plussat: Location, Staff, everything!

Plussat: Clean, centrally located with excellent restaurant onsite.

Plussat: Comfortable beds and excellent location

Miinukset: Some of the reception services left us perplexed. There was loud and continuous renovations next to our rooms at unacceptable hours of the day. Access to our room was denied on day two even though we had a three day reservation. Reception staff were not apologetic on this occasion.Comfor

Plussat: Excellent customer services. Great views and tasty food.

Plussat: Perfect location in front of the cathedral. Valet staff met us on a corner behind the hotel as the main street was closed because of an event. Staff at the front desk was kind.

Miinukset: Too much noise as of 6.30am for the rooms that connect to the main court yard. Noise in the rooms in the hallways is ok. Staff at breakfast was not friendly nor helpful.

Plussat: Staff was friendly and helpful at all times. Staff make us feel at home. They always smile. Breakfast was delicious.

Plussat: Location fabulous but more important was staff that went out of their way to help us on a major holiday with street closures that precluded our driving to the hotel. Also amazing restaurant. A wonderful place for a few days getaway.

Miinukset: TV location difficult for viewing. Only one chair for a couple. Up hi

Plussat: Hotelli on keskellä vilkasta vanhaa kaupunkia mutta silti huoneessa oli hiljaista ja sängyt hyvät, nukuimme hyvin. Aamiainen oli hyvä.

Miinukset: Hotellin henkilökunta ei osannut kovin hyvin englantia.

Plussat: The hotel is basic but fine. Centrally located and a decent value. Nice breakfast.

Miinukset: No AC on a very busy noisy street. The rooms get hot and the lack of AC is a problem. My room was on the street which is a major one and it was very noisy. Without AC I was forced to keep the windows open and the noise level was unacceptable. I was told that the interior rooms are more quiet but also warmer. So beware.

Plussat: Location was an A+ breakfast included was also a nice touch. Restaurant also made great morning lattes! Great staff.

Miinukset: Property was renovating the staircase and a room nearby. Therefore the noise of this but most importantly the smell of glue/paint? Unfortunately, we had to change our room to a less desirable one b/c of this.

Plussat: Right downtown, near everything that is going on.

Plussat: The location is perfect, and the price almost unbelievable.

Miinukset: The internet service could be better.

Plussat: The cleaning lady was super nice and humble made us feel welcome had everything super clean .Always on top of her cleaning

Miinukset: They could have an outdoor area or a smoking section .. air conditioners instead of fans

Plussat: Location

Miinukset: Check in time

Plussat: Everything very clean and nice people. Good parking lot.

Miinukset: To see the door closed at night when I arrived.

Plussat: Everything else

Miinukset: The Eco at the building

Miinukset: The internet service sucked balls , the worse in all the hotels I've stayed at in Mexico !! Todo

Plussat: Hot water and nice bathroom

Miinukset: Old and poor maintained room Bad check in process

Miinukset: no Hairdryer in the Bathroom available...

Miinukset: There's poor attention to details and some furniture looks poorly maintained or plainly old. The assigned room was noisy in general as kitchen fans worked all night long.

Plussat: Everything nice ppl . Room clean . Good food

Plussat: Despite the weird kitchen situation it's always good to have a fridge. Very nice hotel. I had an enormous space all to myself and its in the centre of the city and the staff are good.

Miinukset: Bizzarely, there was a kitchen but it had no pots, pans, crockery or cutlery whatsoever, so it was completely pointless having one. The hotel is really nice, but could do with some repairs. E.g. I sat on the sofa and fell through it. ( I'm not heavy). Iron didn't work.

Plussat: Beds very comfortable, Staff excellent service, had a kitchen in our room.

Plussat: overall comfortable some areas could use some updating, the restaurant that they advertise was closed so coffee was not available!

Miinukset: the restaurant was closed, the shower door would not close.

Plussat: Despite not being given the room that I booked, the place was clean and comfortable. The bed was very good. Staff are friendly and attentive. Good location and facilities.

Miinukset: The room wasn't the one shown in the listing. It was about half the size and didn't have the facilities shown

Plussat: I liked how close it is to certain locations in the downtown area

Miinukset: I didn't like that the room it's dusty. It smells like dust all the time. The towels that are suppose to look white are actually black. I don't know if they aren't wash properly or they are just plain old. The staff is super rude. We arrived with a lot of luggage and with my mom with an injured leg. They guy helped us from door to reception desk. We had to do everything else. Look for another place if possible. The beds aren't comfortable at all!

Plussat: location is really good, very close to the center of morelia.

Miinukset: i didn't like the room, no aircon and the blanket is ripped, both lampshade are too dusty. The price for room did not meet my expectation.

Plussat: Great price for a hotel in such a convenient location.

Plussat: location, very hot water and good shower

Miinukset: I don´t know why, but I couldn´t sleep well because of big noise of other clients all night.

Plussat: Attention of staff to insure our satisfaction. Great breakfast!

Plussat: Good staff, TV with a lot of channels.

Miinukset: Not a lot of quality of sleep, doors to the halls are extremely thin and you can hear everything from the outside.

Miinukset: The remote control doesn’t works!!

Plussat: The breakfast and excellent location

Miinukset: The room was too small for a really big bed and the bathroom so small

Plussat: The hair dryer was not working, and the sink was cloged, besides that, good service.

Plussat: Coffee was real good - bathrooms real clean

Miinukset: Sound issues - place echoes like a tunnel Loud guests early in the morning Hard mattress - very uncomfortable

Plussat: Nothing really was outstanding

Miinukset: Bathroom size very small. Lots of noise from outside. Shower controls were behind the shower. Bed wasnt comfty, but rather hard.

Plussat: It was a good surprise.

Plussat: There was nothing to like about the hotel but it was the negative response to a valid request to refund at least the last day of a 3 day booking that was an issue. I had a serious knee i jury and found it just too difficult to climb the narrow 3 flights and negotiate a tiny room and bathroom. Would not recommend staying here at all.

Miinukset: The bathroom - could not close the door while using the toilet. Terrible shower. The location was further from the center than expected.

Plussat: The small comfort area

Miinukset: bathroom was too small