Morelia hotellit lähellä Alfredo Zalce Museum of Contemporary Art

Plussat: The place is nice and clean with great view

Miinukset: We had a problem when we arrive really late around one in the morning i ask for them to make me a fire. It ends up me opening all the windows and freezing because the evacuation was not working and the room was full of smoke. I told them in the morning and they first accuse me of doing the fire by myself i answer that someone from the hôtel did it for us. So they say that i should have call reception for them to see by themselves if it was true. I told them that we could have died and that was not professional of them to accuse me. Usually we go in the hôtel in front of this one. I really wanted to try this one and we were very disappointed.

Plussat: Has an amazing view of the city, the breakfast in the restaurant was delicious, rooms were spacious and recently upgraded with heating and cooling system. Overall my stay was great.

Miinukset: The beds were really stiff and a bit noisy due to some kind of plastic mattress placed under the sheets. Some rooms located right in front of the parking can be noisy during the night.

Plussat: Room , grounds, restaurant

Miinukset: Missing refrigerator and ice

Plussat: The rustic setting is very romantic. We had a fire going in our room every night. The service everywhere was super friendly and professional. The views are fantastic (we had a front row junior suite overlooking the valley and town below).

Miinukset: The breakfast buffet leaves a lot to be desired. On the other hand, ordering breakfast into your room offers more choice and is really much nicer.

Plussat: Room doesn’t have a dryer or cream for coffee on the second day the power went out since early in the morning and when i told the receptionist when I checked out i told her but she seem not to care and the phone in the room didn’t work. Not enough towels, the cover for the bed had holes and the bed it self it was very stiff not to comfortable.

Miinukset: Your reservation doesn’t guarantee the hotel will give you a room! We arrived from Europe and had 3 rooms booked 3 months in advance! At arrival we were told that they can only give us 1 room because they are sold out (and we were a group of 5). After very long arguments the main receptionist (Eleonor) who spoke 0 English in a very cold and indifferent manner agreed to show us extra room. So, after we had two rooms we had to pretty much force them to give us a third one. And they did. But increased the price by around 25% and also tried to convince us that a small standard room was the superior suite we reserved. Very shady management to say the least... They have very lovely garden and a view of Morelia- these are the only advantages of this place. Rooms are old. Stuff is very indifferent to guests.

Plussat: We liked the peace and quiet that the property provides being a little bit out of the main centre of Morelia. The staff were friendly and accomodating, however they spoke very little English.

Miinukset: We were disappointed with the overall experience of this hotel. We booked a junior suite, as a treat. The room (33) was very spacious, but dated and a little run down. The bathroom door or window didn't close properly. The wifi is very unreliable and slow in the room. You need to either go outside on the terrace or to the reception to get decent wifi. There are fireplaces in the room, which was an attraction for us as we stayed during winter. We requested some firewood for the fire, however it never arrived. This is a three star hotel in our opinion. If you do consider staying at this hotel I would recommend room 34, the view is amazing!

Plussat: The gardens

Miinukset: The room was dirty, old and zero comfortable

Plussat: The gardens are beautiful and has a great view to the city.

Miinukset: The rooms did not look clean and they need to have more than two towels, specially for the double beds.

Plussat: It was good.

Miinukset: There were no options for children on the menu. My little girl eats very little but we had to order a full breakfast order and she ate less than a quarter.

Plussat: It's a lovely old building. The staff was extra super. The breakfast fine.

Miinukset: The odd uneven walkway to our room needs better lighting.

Plussat: Beautiful building. Lots of great details. Staff were so kind and helpful. Breakfast was excellent—eggs with ham, fruit, toast, coffee/tea, juice. Great location too!

Miinukset: We had a room at the front and it was very noisy at night. Also, the room gets quite hot so we had to sleep with the balcony doors open, further adding to the noise.

Plussat: Breakfast was large and delicious--several choices. Staff was helpful and friendly. Hotel was elegant and cosy, something of a boutique hotel. I liked the focus on art and literature.

Miinukset: I think a couple of comfortable chairs or sofas in downstairs area would be terrific for people who like to read and drink coffee. So having tables and chairs as only sitting options is something I would change.

Plussat: Nice breakfast!

Plussat: the breakfast was adequate but what made it super was the warmth and friendliness with which it was served. the people in the cafe, like all the staff in the hotel.made you feel very welcome. we looked forward each day to our conversations with them. they were gracious in listening to our halting Spanish and always ready to accommodate us in English when we needed it.

Miinukset: there was nothing we didn't like. the hotel is clean, comfortable and creative in decor and space utilization. the staff is wonderful-- friendly, welcoming and helpful. we felt like friends.

Plussat: The owner of the hotel was very friendly and talkative. He even organised free spanish lessons for me in the morning. Muchas gracias! :)

Plussat: Lo mas bueno era la Senorita Yazu Garcia en la Recepcion. The most helpful person was Yazu Garcia in Reception. Loved the yoga class in the mornings.

Miinukset: The hotel is beginning to show wear-and-tear. The towels were old, the walls of the hotel room need painting, etc. Had to run the water for a long time to get hot water. The thing that really irritated me was that, after staying for 6 nights, I asked to stay two more nights at the same price. The hotel was virtually empty most of the time I was there but they refused to honor the same rate. I went online to Booking.com and the rate online was even lower than the one I was asking them to honor. I guess they don't care if they have business or not.

Plussat: The hotel is very nice, quiet and typical. It is close to an area of bar and restaurant that makes it practical to go out at night.

Plussat: The location, the staff, the restaurant in the hotel

Miinukset: I didn’t know the room didn’t have an air conditioner

Plussat: Hotelli on keskellä vilkasta vanhaa kaupunkia mutta silti huoneessa oli hiljaista ja sängyt hyvät, nukuimme hyvin. Aamiainen oli hyvä.

Miinukset: Hotellin henkilökunta ei osannut kovin hyvin englantia.

Plussat: Excellent location, the restaurant is awesome.

Miinukset: Nothing in particular

Plussat: Location,very clean.

Miinukset: Did not have A/C. The breakfast menu was the same every day and very limited. Would of preferred to of not purchased it and eaten somewhere else.

Plussat: Location and the restaurant

Plussat: Location in the heart of the historical area

Miinukset: No window in our room with a view

Plussat: Location

Miinukset: My blankets were super dirty , I spoke to the receptionist at night and he doing a personal call and put me to the side until he finally put the phone and hold I explain about the dirty sheets and blanket and he told me ok I don’t what happen we just remodel the floors I was like ok . I check out at 3:00 am do to very poor Communication and Higini conditions . Feel very disappointed .

Plussat: Staff, location, room (after changing second night), contl bkfst.

Miinukset: Most rooms dark, no AC, noise from street music made dinner impossible, wifi very poor.

Plussat: Excellent food and service live the staff

Miinukset: No AC

Plussat: The staff was friendly and accommodating and the continental breakfast was delicious.

Miinukset: The room had no windows of ventilation, a vent would have made it less musty.

Plussat: Right downtown, near everything that is going on.

Plussat: Location, staff, restaurant

Miinukset: Room was very warm. I had been assured of Chang to balcony room. Was not available when I arrived.

Plussat: It’s located fairly close to the Plaza de Armas, the Cathedral and restaurants.

Miinukset: There is noisy in the morning from the people having breakfast in the patio.

Plussat: Was very clean and nice

Plussat: Nice rooms Comfortable beds Good breakfast

Plussat: The cleaning lady was super nice and humble made us feel welcome had everything super clean .Always on top of her cleaning

Miinukset: They could have an outdoor area or a smoking section .. air conditioners instead of fans

Plussat: Very friendly and fast service. The food was good

Miinukset: The bed was too small for 2 people

Plussat: Location

Miinukset: Check in time

Plussat: Everything very clean and nice people. Good parking lot.

Miinukset: To see the door closed at night when I arrived.

Plussat: Reasonably central location.

Plussat: The lobby and restaurant area is very pretty but I feel that the whole place needs maintenance. The beds are ok, the breakfast is good and the staff is very nice. I love the fact that they have parking.

Miinukset: The don't have hot water running all the time so be aware of that. The bath services are poor. The room is very basic and the tv control didn't work. They had phones on the rooms but they don't work which makes it annoying when you need something you actually have to walk to the lobby. The place is really small so any noices will be heard. It looks better on photos but sadly is not what I expected.

Plussat: Everything else

Miinukset: The Eco at the building

Plussat: Hot water and nice bathroom

Miinukset: Old and poor maintained room Bad check in process

Plussat: Beautiful place and hotel.

Miinukset: no Hairdryer in the Bathroom available...

Miinukset: There's poor attention to details and some furniture looks poorly maintained or plainly old. The assigned room was noisy in general as kitchen fans worked all night long.

Plussat: Everything nice ppl . Room clean . Good food

Plussat: Enjoyed ourselves very much. The people that work at the hotel are very nice.

Miinukset: I can't think of anything we didn't like except they had to move a car so we could leave early.They were very nice about it.

Plussat: Nothing

Miinukset: The room had only one bed and it had a lot of mosquitos and not able to rest comfortable.

Plussat: Location is great.

Miinukset: Price for the room is not worth it, towels were raggedy, no a/c, customer service was mediocre.

Plussat: This hotel is very loud. They said they had sound proof windows and they don’t. Every morning they would move furniture around above us. There is a café/bar on the top floor that plays loud music until 10:30. The noise made it impossible to sleep. And to top it off the housekeeper was very unfriendly although the rest of the staff were nice.

Miinukset: Everything!

Plussat: My room was changed to a small room on the floor where there is a bar with music, loud enough that I heard it until late at night. The desk person changed the room that I had booked because of me being alone.

Miinukset: Not get the room I booked.

Plussat: The location

Miinukset: No elevator

Plussat: Good location

Miinukset: I recommend you to not take any rooms closer to the elevator as you can hear everything. The bar in the 3rd floor plays music till 11am.

Plussat: Very centrally located. Building is about 400 years old yet fully up to date.

Miinukset: Only 2 outlets in entire room. Lots of traffic on surrounding streets.

Plussat: Location

Miinukset: Very very very noisy. There is abra I side that keeps the party until late night. And all rooms are just close to it.

Plussat: I love the hotel and the services

Plussat: Catedral right across from Hotel and bar on the third floor.

Plussat: The views and the staff

Miinukset: The views

Plussat: Location was fabulous! Across the main plaza and Cathedral! Great help to get guided tours to main touristic sites! Very helpful staff! Great view of the plaza and nearby streets! Our room had a balcony and we could also listen to music playing across the street

Plussat: Bar right across the exit from the 3rd floor in wich I was staying and Catedral infront of Hotel

Plussat: It is a clean, modern, spiffy hotel. The room was very large and comfortable. The buffet breakfast was fabulous! Many dishes in a steam table, fresh fruit, a cook to make omelets and hotcakes per order. A fellow played pleasant guitar. The staff were accommodating. Across from the Bosque park. Great location!

Miinukset: They didn't mention the breakfast included with the room. Fortunately I knew about it and went without the required ticket. When presented with a bill for the meal I showed my room key card and the wait staff went to the desk and got a ticket for me. Only one person speaks English but other staff made a good effort and between us we managed.

Plussat: Friendly staff! Great service!

Miinukset: The chilaquiles are more like chips with sauce.

Plussat: Everything

Miinukset: Nothing, I think for the money I pay is perfect and I’m very satisfied

Plussat: The location, the park view.

Miinukset: Cleanliness of the room, particularly sheets and pillows. Makeup stains and pubic hairs. Extremely noisy A/C. Saturated parking.

Plussat: Very close to Centro historic, great customer service, very helpful, nice rooms, very clean.

Plussat: A server on the restaurant that was super nice

Miinukset: Kitchen in the restaurant was so slow