Günstig Schlafen 24

We always liked this place for cleanliness, comfort and good breakfast. While traveling for skiing in Italy, it was always great for us to stay here for a night and have a breakfast before the second part of our trip. Not anymore...

...because of the simple things that didn't work AGAIN. The guenstigschlafen24 staff just cannot get them right... As we arrived outside the office hours, we were asked via mail and text message to use a PIN code on the keybox provided (they proudly present the keybox in the photos, take a clores look at this gizmo). Unfortunately, the keybox has failed AGAIN. First time we had an identical problem two years ago and we were forced to call the staff to come to us and retrieve the key for us, while we were freezing outside the building. We said to ourselves: "well, it happens". This time it took us more than an hour (from 2:30am to 3:40am) to eventually reach to someone who could come and give us the key, because the keybox didn't drop it, as in our previous case. It seems that the previous incident didn't work as a lesson and still nobody tests this keybox if it actually works. We were after 9h of driving with two children, which needed some sleep badly, so we were extremely upset with this negligence again. The guy we eventually reached on the phone first asked us about the PIN code we were entering on the keypad (a correct one of course), and then suggested to "hit the keybox" and "bang on it", which - as you can imagine - I had been exercizing for the past 40 minutes (this btw. proves that they KNOW the keybox is not working). He eventually appeared on site, bored and upset, opened the keybox's door, resetted some PIN code, took the room key from inside of the box and gave it to us - everything withNO APOLOGIES, even without a single SORRY thrown over a shoulder - NOTHING. He just turned around and drove away. We will not risk the third time of standing in freezing cold with our children, being dependant on this piece of untested machinery or some indifferent guy from staff. Pity, because we liked this place, as I wrote, and it was our 4th of 5th time there. Sadly, the last one too.