Halvat lennot Müncheniin

Plussat: "No issues"
Miinukset: "Everything is good"

Miinukset: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."

Plussat: "Food was better"
Miinukset: "Seating was not tight"

Plussat: "As above"

Plussat: "Crew was awesome! Food was decent! Service rocked!"
Miinukset: "Flight was delayed for 3 hours! No explanation given!"

Plussat: "Healthy food options. Clean decent seats."
Miinukset: "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"

Miinukset: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."

Miinukset: "Delay flight from Istanbul.."

Plussat: "nice that food was provided."
Miinukset: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."

Plussat: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."

Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."

Plussat: "Food"
Miinukset: "Nothing"

Miinukset: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Friendly staff,"
Miinukset: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."

Plussat: "Great crew, more space"
Miinukset: "Food not great, late boarding"

Plussat: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Miinukset: "Long layover in Istanbul."

Plussat: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Miinukset: "Just about everything"

Plussat: "Airplane crew was amazingly friendly and helpful"

Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"

Miinukset: "Everything was great. Got upgraded to first class"

Plussat: "Great service and staff"

Plussat: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."

Plussat: "Cabin crew was so kind and all the time asking for my needs"
Miinukset: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."

Plussat: "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
Miinukset: "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."

Plussat: "Friendly airlines and service was excellent."
Miinukset: "No anything"

Plussat: "Food, entertainment system"
Miinukset: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Plussat: "Not enough time for Connection flight bording."

Plussat: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Miinukset: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"

Plussat: "Good food and service"
Miinukset: "Boarding very disorganized. Messy."

Plussat: "Attentiveness of staff."
Miinukset: "The check-in was quite hectic."

Plussat: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."

Plussat: "Nothing"
Miinukset: "Service is very bad"

Miinukset: "The flight was cancelled so that's it!"

Plussat: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."

Plussat: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Miinukset: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."

Plussat: "the entertainment, the food, the service"
Miinukset: "everything was perfect"

Plussat: "Nice food for 80 minites flight"
Miinukset: "Crew should be a bit more friendly"

Plussat: "Clean, fast, & efficient"

Plussat: "boarding was easy and fast and the crew was friendly"
Miinukset: "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."

Plussat: "Nothing special."
Miinukset: "No Internet, seats were very uncomfortable..ugh"

Plussat: "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."

Plussat: "Helpful cabin crews"
Miinukset: "Interval between servings of meal is too long"

Plussat: "Food / service / timeliness"
Miinukset: "NA"

Plussat: "Plenty of leg room. Fast boarding."
Miinukset: "No in seat entertainment or charging capabilities."

Miinukset: "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"

Miinukset: "Way too trigger happy with spurious announcements which made it impossible to complete a 2 hour movie on a 3 hour flight!"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Comfortable enough for a shortish flight"
Miinukset: "No entertainme nt system...older plane"

Plussat: "The Food and Service was good."
Miinukset: "All good!"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "No food on board, very poor services but punctual"

Plussat: "Care was amazing plane was spacious and new lots of entertainment"
Miinukset: "Food could have been better"

Plussat: "Boarding was quick and good"

Miinukset: "No entertainment"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "I did not like the delays over one hour delayed"

Plussat: "Exenent.."
Miinukset: "nothing"

Miinukset: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very helpful crews. Any problems."
Miinukset: "Nothing"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Miinukset: "Couldn't sleep because of seating."

Plussat: "Excellent accomadations"

Miinukset: "was a long run from gate to gate, barely made it."

Plussat: "everything was easy to use and set up from booking to landing. wonderful trip. This was my 1st big trip and 2nd time on a plane. Liked the movies on the plane. All the staff where helpful from gate to gate."

Miinukset: "Pets"

Plussat: "Employees were polite, friendly, and very helpful!"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Great staff and thoughtful professional attention makes travel better!"
Miinukset: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."

Miinukset: "Seating to small and tight I am only 5'11 175 lbs"

Miinukset: "Nothing"

Miinukset: "nothing"

Plussat: "This was just a short hop, no complaints."

Plussat: "...and not for the first time.. And won't be the last.."
Miinukset: "Wifi onboard wasn't working.."

Plussat: "Everything went fine."
Miinukset: "n/a"

Miinukset: "Agents in Budapest were not pleasant at all."

Miinukset: "Delayed - but made up for later!"

Plussat: "I am very please, and will use Lufthanza always!"
Miinukset: "All was great"

Miinukset: "Second baggage charges"

Plussat: "On Time"

Miinukset: "Boarding was late and a bit chaotic."

Miinukset: "Filght cancelled"

Miinukset: "Too hot"

Plussat: "Everything."
Miinukset: "Long walk to gate in Munich"

Plussat: "A little unhappy looking stewardesses but politely professional."

Plussat: "Very professional and courteous staff. Thanks, for an enjoyable experience."
Miinukset: "We had no complaints and I am confident any concerns would have been immediately addressed."

Plussat: "Seemed to have more overall room for a regional"
Miinukset: "None"

Plussat: "Tutto bene solo voglio sapere come faccio x fare I miles"
Miinukset: "Come ti servono"

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Staff was very good, plane was clean"

Plussat: "On time"

Plussat: "Thanks"

Plussat: "Excellent :) Thank you."

Plussat: "Your airline is Awesome. Thank you So much."

Miinukset: "Lufthansa is not handing out any bottles. Water is served in small plastic glasses and does not come by often enough. I got off the plane dehydrated."

Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"

Miinukset: "Very nice crew and great food"

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Plussat: "Excellent crew, good food & movie selection."

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Miinukset: "Head support for 6 feet plus people on seats would be good"

Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"

Miinukset: "The plane was very hot"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "Need more leg room!!! Larger meals needed."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Miinukset: "Didn’t happen."

Plussat: "Good services!"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Plussat: "Great service"

Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."

Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"

Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"

Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Plussat: "Overall very nice flight, even comes with free drink and snack"

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Miinukset: "N/A"

Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."

Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Miinukset: "It was late"

Plussat: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Miinukset: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"

Plussat: "At least the crew was friendly"
Miinukset: "The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Plussat: "Everything"
Miinukset: "None"

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "The hot Asian stewardess was really nice."
Miinukset: "The turbulence."

Miinukset: "video was broken"

Plussat: "On time"
Miinukset: "All was well. Long bus ride to the planr"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Miinukset: "Nothing it was an enjoyable flight all the way around..."

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "Ontime and efficient boarding with polite crew."
Miinukset: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."

Miinukset: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Plussat: "To reach the goal."
Miinukset: "Food. Time."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Very enjoyable great staff,"
Miinukset: "Lower prices"

Plussat: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Miinukset: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Miinukset: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"

Plussat: "The crew were fine and the boarding was efficient."
Miinukset: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."

Plussat: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Miinukset: "Seats are extremely uncomfortable, especially for an 8+ hour flight."

Miinukset: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."

Miinukset: "No food or even water"

Plussat: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"

Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Miinukset: "The seats were very uncomfortable"

Plussat: "Easy boarding. Friendly staff"
Miinukset: "N/A"

Plussat: "Alot of room for legs, good hp service"
Miinukset: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"

Plussat: "On time flight"

Plussat: "The crew was ok"
Miinukset: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"

Miinukset: "On time, efficient, friendly staff"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."

Plussat: "Great movies. Lcd Screen is awesome"
Miinukset: "Somewhat unfriendly crew"

Miinukset: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"

Miinukset: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Plussat: "Delicious food"

Plussat: "Smooth flight, friendly crew, food was excellent."
Miinukset: "Seats very cramped"

Plussat: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"

Plussat: "Ground crew was very helpful and flight was comfortable."

Plussat: "Flight was not full so there was plenty of room."

Plussat: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."

Plussat: "Short flight, friendly crew."

Plussat: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Miinukset: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."

Miinukset: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."

Plussat: "It was perfectly On schedule, the plane was very clean,"
Miinukset: "Pilot was not easily understood, boarding was a nightmare"

Plussat: "Bottle of water waiting at our seats was a nice touch."
Miinukset: "Sad that only one soft drink is included although for an overnight flight it was fine."

Plussat: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Miinukset: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Plussat: "Overhead storage adequate."
Miinukset: "Cramped (standard coach)as rhe person in front of me reclined his seat. Unhappy that I was required to pay extra to select a seat in standard coach when I made my reservation weeks ago. An airline's price should include selection of an available seat. Requirement to pay for even one drink on a transatlantic flight seemed cheesy."

Miinukset: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."

Plussat: "Crew was great. One of the best ever."
Miinukset: "With a flight scheduled for around 11 hours, seat comfort is at the top of my list of importance. These big Airbus planes have the worst seats for long hauls. I had forgotten previous experiences when I made the reservation but won't in the future. If it is a big Airbus, I'll opt for a flight with a 767, 777, 747 or 787. And what's with one soda per flight? Overall, an acceptable flight but just barely."