Smart Stay - Hostel Munich City

Nothing, next time I will search for somewhere better.

Wifi didn't work

I like the staff

YOU ALL NEED TO DO THE FOLLOWING TO KEEP UP WITH OTHER TYPES OF BLOSSOMING HOSTELS. 1: RIP UP THOSE HIDEOUS RED CARPETS IN THE HALLWAYS. DIRTY! YOU DO NOT NEED CARPETS. 2: MANY OF YOUR ROOM DOORS NEED TO BE SHUT TIGHT WITH EFFORT AND THAT SHOULD NOT BE SO. 3: YOU STORAGE ROOM FOR LUGGAGE HAS THE SAME PROBLEM - THE DOOR NEEDS TO BE SLMMED SHUT FOR IT TO CLOSE AND ALL TOO OFTEN PEOPLE ARE NOT AWARE NOR CARE TO READ YOUR SIGN AND THE DOOR IS LEFT OPEN. NOT GOOD. 4: WOULD NOT HURT YOU TO HAVE HOT CHOCOLATE OR HOT DRINK MACHINE WORKING.- 5: GET SOME GOOD SNACKS AVAILABLE FOR ONLY MCDONALDS IS OPEN IN THE AREA LATE NIGHT AND THAT IS NOT A GOOD OPTION FOR A HEALTHY PICK ME UP. GUMMI BEARS ... COME ON - THAT SUCKS. 6: TIME TO STEAM CLEAN YOUR COUCHES IN THE LOBBY. 7: ON SUPER COLD DAYS LOBBY SHOULD BE WARMER AND ALL DOORS CLOSED.

The bathroom is so dirty, looks like they haven’t clean it for a while, I requested in the afternoon to clean it but the lady said cleaners are only in the morning. They cleaned the next day but it is still dirty.

Staff on reception were exceptionally friendly

This place is a dump, most run down hostel I've ever stayed in (incl Latin America & Asia). Everything was filthy. The kitchen was so disgusting I didn't even dare warm up water for tea. The fridge was full of mouldy food, it can't have been cleaned in the past 2 weeks. The microwave had no handle. The carpets in the hall were covered in stains. There were unpleasant smells everywhere. It really gave me the creeps. The bathroom in our dorm room was filthy both days I stayed. The whole building needs a complete renovation.