Munnar hotellia

Plussat: The hospitality was amazing! We didnt even need to leave the retreat as they had a full day of free activites. The room size was incredible! Would love to stay again

Plussat: This is a very exotic location in the middle of a tea plantation/djungle. The tree cottages are fabolous. All staff is very friendly and helpful. The food is vegetarian-only, and as such tasteful (but we are non-vegetarian). Crickets are extremely loud during parts of the day. If you like a close-to-nature experience, yet safe, clean and comfortable, this is the perfect place!

Plussat: Everything!

Plussat: Fabulous stay! Yoga Class, Amazing Food, Accommodation, Easy to surround yourself with good people. Highly recommended place if you are planning to visit tea plantations and relax for at least 3 or 4 nights.

Miinukset: NIL

Plussat: The people there, the location, the food was just amazing!! Calmness around. The staff and owner are so kind and down to earth people!!

Miinukset: Nothing as such

Plussat: Everything! The room, the service, the highly courteous and friendly staff, high involvement of the owners-Harish and Anju in ensuring that all things are in place. The transparency of the owners in explaining what to expect and what not to expect stands apart! The view is breathtaking and the feel is so pure natural!

Miinukset: Nothing I can think of!

Plussat: Heavenly nature...Sounds of that heaven...staff response... cleanliess....etc.., It's amazing journey @kaivalyam wellness retreat-Munnar

Miinukset: Nothing like that...

Plussat: Wonderful splurge hotel (but still good value), set smack in the middle of the trees and cardamom plantations of the Munnar Hills. Gorgeous natural setting! Yoga classes, guided meditation, and other activities are included, along with afternoon tea. Nicely prepared meals are available on-site. If you stay here, take the free two-hour guided walk through the spice plantations to the Munnar River. Very highly recommended!

Plussat: Tree house interior was awesome with forest view balcony. Gardening inside the resort is a visual treat. Guided Spice plantation walk from resort was really a good trekking kind of experience. We went as honeymoon couple and enjoyed every minute of the stay. I would highly recommend for couples and family who wish to have a peaceful natural stay in Munnar. Good hospitality. All staffs were really helpful especially front desk executives. Resort is very nearby from munnar Town. ₹150 for auto to reach the resort. My overall rating for this resort 5/5.

Miinukset: We liked everything

Plussat: Right from the beginning, all my requests were met. my request for a room easily accessible by my mom as she has leg pain. The request for a room closer to the wifi router. The hosts were par excellence as was their staff. I wondered why does everyone have a smile on their face and spring on their feet. That was infectious. I chose this retreat as I was stressed out with work and needed a place where there is no Human being and I would be close to nature. This place met all my requirements. The food was veg and was awesome. We got hot food everyday. Even last mi uye changes and requests were accommodated. The balcony attached to the rooms are as awesome as awesome can be. The place is self sufficient if you are a tired city dweller. Just carry some books with you and relax.

Miinukset: Na

Plussat: Food, Cleanliness, staff friendliness

Plussat: It was excellent

Plussat: Brilliant location, comfy rooms and hospitable staff

Miinukset: Limited local Kerala cuisine on offer on menu.

Plussat: Every thing is gorges , very clean , staff are helpful and smiling all the time , amazing chick in and chick out , free tea and karak at 5 pm ,the breakfast perfect , thank you so much for everything

Miinukset: Nothing

Plussat: The location was fabulous, peaceful morning, graceful evenings. The food was excellent, Staff were very prompt and attentive. always with smile. We will visit again certainly. I will recommend this place for any body who wants peaceful few days away from the hustle and bustle of cities.

Miinukset: Little more attention with Restaurant table cleaning will make it almost perfect, but generally it was adequate.

Plussat: Especially staff interaction

Plussat: Very friendly staff. Great view from our rooms, and it was very quiet. Highly recommend this place.

Miinukset: Evening entairtainment closes at 7pm.

Plussat: Big villa type rooms

Miinukset: It’s rated as a 5 star property but its more 3 star. Furnishings in room old and need renovating. Average food

Plussat: The staff was extremely professional. Very neat and clean. On spot room services . Great view . Good food .

Plussat: Nice choice of food with good location of restaurant

Miinukset: I think it is over-priced for the overall experience

Plussat: Beautiful resort...smiling staff...awesome food...singing and whistling birds...overall, an amazing holiday!

Plussat: Waking up with a fantastic view on the mountains and the singing sound of birds

Miinukset: Nothing

Plussat: I like the ambience and location of the resort and specially the behaviour of the staff is outstanding. I would like to Thank Robin, Sanal and Anandu to make my stay memorable& they are truly a asset. I Enjoyed the yoga classes by Mr.Jerome.

Plussat: If you are looking for a calm, comfortable environment and beautiful hill view then BlackBerry Hills is right place

Plussat: The location was really beautiful and the staff were incredibly attentive. We also enjoyed the complimentary yoga and tea tasting.

Plussat: Enjoyed everything about the place! Very scenic views, especially from the restaurant. Clean and well maintained rooms. Lovely aromas and fragrance everywhere. Peaceful and serene ambience in the lap of nature.

Miinukset: Spa therapist requires more training and experience.

Plussat: Location Staff Restaurant

Miinukset: Could do with a bit of a refresh, otherwise there was nothing we didn’t like

Plussat: Great location, serene. View from the room was awesome. Very good staff and service. Provided cabs for local sight seeing and for onward journey.

Miinukset: Price of food. I know it’s a high end property but still felt food was very costly and extra 20% for room service felt like a rip off.

Plussat: Staff were helpful Location awesome Food awesome Superb spa

Miinukset: Commode seat was full of stubborn stains..no matter how much the staff cleaned but in vain Maybe a reminder of the activities would have helped us And more activities needed

Plussat: The environment n all the staff. Sanal,krishna,eshwaran, rex alvin, sriram n t yoga master. Nice simple breafast to order. Beautiful view every conner. Rugged terrain. Good for adventures traveller.

Miinukset: I dont hv any dislike. Everything was great

Plussat: Excellent staff. Very well managed property. Location is wonderful. Good variety in breakfast and other meals.

Miinukset: Everything good. Some focus can be paid on cleanliness. I can understand that its a super green property which requires a lot of regular cleaning. Not a compliant, just a suggestion.

Plussat: staff

Miinukset: the road from the main road

Plussat: Welcome was very nice hotel staff was very nice.

Plussat: Food, hospitality, room, location, service,spa. Everything was excellent. Highly recommended

Plussat: Good Ambience Prompt service Beautiful view

Plussat: The staff was extremely nice & friendly. The rooms are big & very comfortable. Lovely spread of breakfast. Special mention of Philip who took us on a 2hour trail detailing passionately the tea gardens, different plantations surrounding the property (which was complementary). The remaining staff (mukesh) was very kind

Miinukset: The food menu at the property lacks the authentic kerala cuisine.

Plussat: Location awesome,food was good ,staff was very friendly and helpful.

Miinukset: Need renovation in rooms specially bathroom are old style and it should be modernize rest all good .

Plussat: The resort is awesome admist greenery. The staff is also very friendly and helpful. Loved the morning trek with Mr.philip a bonus point for staying at this resort.it was our second visit though.

Miinukset: Bathroom needs renovation

Plussat: Excellent

Miinukset: Awesome location and hospitality of staff

Plussat: Room, Friendly staff, Good restaurant

Miinukset: Bit expensive

Plussat: The view was fantastic! Comfortable beds! Great service!

Miinukset: I had made a booking using my American Express Card Card. However on arrival, they said that can’t accept due to poor signal. When we checked out I had given some feedback on the above and they explained that they don’t accept Amex cards which was quite surprising since your website had permitted the use of the same.Luckily I had a master card on me and used it. This needs to be sorted out noting that the property is 4+ hours and there is nothing around for miles! Rooms and especially bathrooms were worn down a bit and needs some updating.

Plussat: Rooms were clear. Food was decent. Service was good.

Miinukset: Bad location of the hotel. Rooms floors should have been on the upper floors. The view from rooms 604,5,6 is pathetic. Same applies for -7th ,8th floor as well.

Plussat: Breakfast was good. Fairly good spread and tasty too. Rooms are cheerful. Staff are tremendously polite and responsive. Great views from the room.

Miinukset: Hotel's location is a dampener. The only road to the property is riddled with potholes which makes getting there and going out a nightmare. I mean it is so bad that my back hurt for more than 3 days after the trip. We were using a mini bus and it was nearly 4 kms of pure agony. Apparently last year's floods did this damage. I can't believe that all the resorts in the area could not get their act together to repair the road and make it more passable. Also, as you near the hotel, the road is strewn with garbage by the local populace. Plastic bags and filth. This is a very sore sight indeed.

Plussat: The view from the balcony was beautiful and I loved their food. Food was mind blowing

Plussat: The activities organised for the hotel. The coffee shop area

Plussat: The rooms were of decent size with picture windows and had excellent views of the hills and tea plantations..

Miinukset: The way to the property is long and filthy near the hotel. The room was outdated with paint peeling off the walls. The breakfast was nothing great.The hotel itself has no class,it was crowded with tourists and the staff seemed overworked.Since the hotel is on many levels due to its location,it felt a bit cramped with all the tourists. It was noisy with kids screaming and slamming doors even at midnight.

Miinukset: No facilities for relaxing

Plussat: GOOD SERVICE

Miinukset: ROAD TO YOUR LOCATION . NO SIGN BOARD FOUND IN THE ENTRANCE OF THE CHECK DAM SHAL PROVIDE PROPER SIGN BOARD IT HELPS DURING NIGHT

Plussat: View.

Miinukset: No AC, Poor food quality. Much too expensive for the experience.

Plussat: Everything is perfect. Highly recommended.

Plussat: Hienolla paikalla, upeat näköalat, sopiva sijainti.

Miinukset: Käytävällä soinut musiikki häiritsi ajoittain.

Plussat: Facilities, heated pools, nice rooms, views over the valley

Miinukset: The restaurants were a little expensive, and quite empty. Also the hotel is very well turned towards Middle East customers and therefore there is no alcohol at all in the hotel (although there is a very nice and trendy bar)... it should be worth mentioning this somewhere. Also it is 20/25 min away from Munnar town (by car), but this is the case for many of the nice hotels there

Plussat: staff very good room very clean standard of hotel very good very good selection for breakfast

Miinukset: nothing

Plussat: The atmosphere, has balcony.

Miinukset: Continues noises at night, no soun proof, breakfast not up to expectation.

Plussat: Speed ​​of entry procedure The staff are friendly and helpful

Miinukset: nothing

Plussat: Everything was perfect and up to the satisfactory level. Good and excellent service.

Miinukset: Meals for the breakfast was not that much fresh eventhough its a Buffett service.

Plussat: Every things was great , food , location, staff, clean , service

Plussat: Everything was kept well maintained. The ambiance was nice. Facilities were there

Miinukset: There needs to be care taken about the gym equipment and surroundings. The treadmill was not in proper working condition. There was no water and towel facilities within the gym.

Plussat: The best part of this place is the 'panoramic' location. It feels great to see the clouds traveling over your head from the infinity pool. The room facilities, behaviour of the staffs and breakfast is really good.

Miinukset: The food is insanely overpriced. It will cost you more than INR 1200 for minimal two person meal. But, the taste is quite below par.

Plussat: Swimming pool

Miinukset: Nothing

Plussat: Breathtaking views from the balcony, cleanest bathrooms

Miinukset: Nothing in particular but some kleenex tissues in bathrooms could be of help

Plussat: The location is amazing, with a number of lookouts that you can walk to from the resort, plus the gorgeous tea plantations. It is so peaceful and the fresh air is wonderful for the soul. Breakfast and dinner are included in the price, which is nice. Reception can arrange anything for you!

Miinukset: The Safari tents are great, but the fittings need a bit of an upgrade - fresh shower curtains and pillow cases would make a big improvement. Its lovely and secluded, so be aware that this means it is a 30 min drive from Munnar - but Nature Zone provides transport for free, so its perfect!

Plussat: Superb location, completely natural

Miinukset: The tree house was small not spacious

Plussat: The staff and there helpful nature and ofcourse the property and location. Especially prince , Shyamnath and the staff who were working there or farming.

Miinukset: The property was at great location and staff was really Caring and helpful. I only thought that the tent could have been more warmer with blankets and can be little for cleaner and dry. May be a heater in all the room will also help. The carpet on the floor was not that clean. Also due to phone issue we were not able to get the jeep. May be u should inform ur guest a specific time to reach Munnar and exactly where in Munnar they should come. But overall it was a great place . We were 4 girls and we were taken care of really well. Thanks you so much .

Plussat: The views and surrounds were lovely. We enjoyed 2 days of serenity among the tea plantations spotted some Indian giant Squirrels, which was great!! We

Miinukset: The accommodation was a bit deceptive from the photos. The whole place just need a bit of an overhaul. The shower and plumbing was terrible but bearable. Also need a good scrub.

Plussat: Location is perfect, you will feel great if you are staying in Treehouse.

Miinukset: Washroom tiles were broken. Room carpet was dirty

Plussat: Need more safty in night there was small animals like cat and mouse comes in tree house and net was not proper set on bed....

Miinukset: Flush was not properly working

Miinukset: Give more Hospitality ... And first Aid

Plussat: the location was really beautiful and the staff was pretty cooperative, but they charged for photo shoot which was really higher side,

Miinukset: the tree house we got was not having hot water and for getting it the repair started next day morning until we checked out which was disturbing our privacy as few staff was inside the tree house.

Plussat: The landscape was wonderful

Miinukset: Breakfast could be better

Miinukset: It’s overpriced and acitivities mentioned in the list was just done but not very attractive.

Plussat: swimming pool , resturant , the room view , the friendly staff , the activities specially the cooking demo .

Plussat: Everything was great, location, cleanness and very helpful staff

Miinukset: None

Plussat: Location surrounding the hotel was great...Lots of walk nearby. Staff were great. Got cultural shows every other day. Infinity Swimming pool was stunning.

Miinukset: Food was average and especially the variety. We had to reject room service pasta 3 times as they some how put butter, coconut and/or cheese in Aglio Olio, when it supposed to be with just olive oil and garlic (when we mention no cheese please). To reach the hotel which is almost deep inside the valley was challenging especially in the night and gravel roads. Probably due to closeness to nature, can see some terrible creepy crawlies and flying insects (which may sting/bite). But its the nature experience we asked for :)

Plussat: Location, infinity pool and cleanliness

Miinukset: Poor gym and activity centre, breakfast was average, no bar facility, poor midnight menu, no late night activities.

Plussat: View

Miinukset: Fried Rice,

Plussat: Good hospitality, very trained hotel staff, Friendly front desk staff, Food was very healthy and tasty at par with international cuisine

Plussat: Very nice staff and lovely views

Miinukset: Noisy rooms and overpriced. More like a 2/3* Hotel. Spa was overpriced too and not a particularly nice setting considering massage was double the price of everywhere else.

Plussat: Everything was great

Miinukset: None

Plussat: The Location is spectacular, along with the beautiful waterfall and valley view all around you, the staff and their overall hospitality is very pleasing which makes the stay more enjoyable. The food is reasonable as compared to any other 5-star property, and is delicious. We tried the buffet and a la cart as well, every dish we ordered was well-prepared and very tasteful. The staff arranged a special dinner for us, on my husband's request, to celebrate my birthday, Hotel also provided us with an amazing birthday cake, thought that was requested by us when we booked. They have many activities arranged for he guests, one can enjoy cultural performances, nature walk, Yoga etc. The rooms were clean and well kept, we stayed in the Waterfall view room, and then were upgraded to the Presidential suite (for free), best birthday ever :D. The hotel and its staff make you feel welcomed, and pampered.

Plussat: Amazing location. Great staff, clean and well maintained property. Very clean and well maintained rooms. The view from the room was incredible.

Miinukset: Not the hotels fault but approach road was difficult

Plussat: The room size was good .the staff was good..they made us comfortable..the view of the attakud waterfall was great.

Miinukset: The food at the hotel was not good at all..neither the breakfast buffet nor the dinner..hence we had to eat out..the hotel wifi did not work..also we booked for spa at the reception for two days..noone was there to provide any service..hence not a five star quality hotel.. at the same price..we spent the same amount of money at Taj Malabar Cochin and what a difference between the two....at the same price..Taj provide a wonderful room with amazing decor and wooden furniture..whereas Blanket rooms were not upto the mark at all....the hotel costs should have been way lower..now quite happy and not worth the money..I could booked some other better five star hotel like chandy's

Plussat: Everything else was great! Great service, very clean.

Miinukset: The food was average. Clean but not much flavor

Plussat: The staff were very friendly & helpful! The tea on arrival is the best we've had yet!!! Other food was akso great - kthe kerala fish curry was especially good!! Taking in the view from balcony while listening to the call to.prayer in the morning was lovely!! The surrounding area was beautiful & 190% recommended a visit to Munnar!!

Plussat: Erittäin hyvä ja viihtyisä hotelli. Iso plussa oli joka aamuinen kahden tunnin aamulenkki hotellin johtajan seurassa , jonka yhteydessä sai todella hyvää infoa Munnarista ja ympäristöstä. Henkilökunta oli ystävällisiä, kohteliaita ja auttavaisia. Aamiais-Buffe oli todella monipuolinen ja täyttävä. Erityiskiitos hotellin järjestämälle kuljettajalle Balalle, joka huolehti että pääsin turvallisesti Varkalaan.

Plussat: Good view and near to centre point...

Miinukset: Breakfast was very nice and tasty

Plussat: Excellent staff and very supportive

Plussat: The staff were the highlight of our short stay. Very pleasant and Interactive. Especially Mr. Vinu from front desk....if u need any help regarding ur local tour plan, he will guide you the best. The staff at restaurant and room service were excellent. Hotel location is the another highlight. Near from city center and other attractions.

Miinukset: The food quality needs improvement.

Plussat: We really appreciated the services provided by the hotel: the morning walk really nice and the driver was polite and very professional. The room was big and clean.

Miinukset: We used the laundry service, but, unfortunately, all our clothes got ruined. Yet, the staff offered to pay back.

Plussat: Special mention to Mr Venu hospitality wonderful it was

Plussat: Nothing

Miinukset: Not good

Plussat: Good execellent rooms and facilities. Staff so friendly. Breakfast good.

Miinukset: Bed mattresses were terrible

Plussat: Hospitality and friendly and helpful reception!!

Miinukset: In house activity not there

Plussat: Breakfast, Room Size, Balcony seating, Cool climate and location in mid of nature.

Miinukset: Food prices, Proper maintenance of the trekking facilities and other activities in resort, resort should make free arrangements to munnar town.

Plussat: Food,view,couteous staff

Miinukset: Some drunk people partying in balconies

Plussat: Great resort at amazing location. The view is extra ordinary. The front office staff is very helpful. Restaurant staff need some improvement on being more attentive to customer need.

Miinukset: Setback is walk up resort. Those staying in the 4th and 5th level on the hill will suffer abit.

Plussat: Amazing location with a great view over the tea plantation. The room was big and nicely furnished with a huge balcony. Bathroom was good. Food was reasonably priced.

Miinukset: Bedding had some dirty marks as well as the bed drapes. The WiFi didn’t work well during our stay throughout the resort. Food didn’t take a long time to arrive even with only a few guests eating.

Plussat: Location is awesome abit challenging though but worth it.staff is cooperative, food is good.overall awesome place for nature lovers.clouds float like dream here.

Miinukset: Needs renovation in the rooms but still well maintained

Plussat: Only the location is wonderful.

Miinukset: Room service , house keeping attention is very poor. Stayed 3 nights but only one day provided room cleaning after several times of request. There is no variety in breakfast. Food taste is also not up to the standard.

Plussat: Nice location, nice breakfast, reception excellent, hospitality very good

Miinukset: Nothing

Plussat: Breathtaking view from the balcony. Staff's hospitality. Spacious rooms

Miinukset: A lot of bugs in one of the rooms. Food was below average. Definitely they can do much better.

Plussat: It does not fall under the definition of a resort at all. A public road runs just in front of the rooms/cottages, no area for roaming around. It has been constructed on a narrow cliff.

Miinukset: Location, room service. I was surprised that they charged Rs. 6000/- per night but there was not enen a miny refrigerator in the room.

Plussat: Hotel is located close to a flowing river... (though water level is very low due to summers) Has a pictures setup .... Rooms are neat , nice and spacious... Food served is good ... Facility has trekking (in the morning) and archery (all day)...

Miinukset: Breakfast does not have non veg options ( except egg) Access road to hotel needs to b maintained

Plussat: Beautiful location..humble staff...clean and comfortable rooms and good food makes this resort awsm.

Miinukset: Resort is beautiful but activities that involves some fun games ...some dance and music program can be added so that atmosphere can be made more live as in hilly area mostly after 7pm you are bounded to stay in hotel only due to weather ...so evening should be made more joyful.

Plussat: Location, Surrounding, Courteous Staff...

Plussat: Close to nature. Cool and calm place to relax.

Miinukset: The property is disappointing if you wish to see the beauty of Munnar and the hills. Also the food was pathetic. Couldn't survive a night and left paying half payment for our 3 night stay.

Plussat: Nothing much to like except the waterless falls sounds & birds sounds

Miinukset: Whatever in the there hotel it’s not same , it’s kind of disappointing, First day morning staff refused to gave us tea in the to our rooms , even the way they reply it’s not a Hospitality, Just for single tea . Next day without our permission wake me at 8 am & asking to refill the water bottle. Service & they are responding too bad .

Plussat: River side of Resort

Miinukset: Buffet breakfast was not so good but Dinner Buffet was. There should be more sign board from NH 85 upto Resort

Plussat: The staff were very friendly, amazing location. Food was good, overall a wonderful experience

Miinukset: . Room doors and bathroom doors need a little makeover.

Plussat: We loved the hospitality and the wonderful customer service. From the moment we reached and till we left. They were courteous and very cordial. The food was amazing! The location was really wonderful !!! Will recommend this place to everyone. Love it !

Miinukset: Nothing . Everything was good!

Plussat: Very attentive staff and a cool place to chill out.

Miinukset: Hot water was variable, although staff helped when necessary.

Plussat: The service here is awesome, staff is very responsive and took good care of us. The view from here is gorgeous. We also went on a morning trek which added great experience to the trip.

Miinukset: The drive for first-timers is scary as the location is very isolated and roads are not very good. But the property staff can help with that if needed.

Plussat: Loved everything about it

Miinukset: The wifi was a little out of reach in our room 203

Plussat: Location is excellent

Miinukset: Staff behavior and quality of amenities are below expectations

Plussat: Staff very courteous and helpful.

Miinukset: The restaurant menu was limited and dishes could be better cooked. The restaurant needs heating in cold and rainy weather as the temperature drops substantially. Also the rooms need room heaters in bad weather as it cools down very quickly.

Plussat: Good location. It's mesmerising

Miinukset: Nothing specific. Housekeeping woulbd be improve some more then present.

Plussat: The property is located at the top of the mountain also called the tallest top view property of Kerala. They got super friendly staffs with amazing service. Quiet clean rooms and balcony is facing towards a greenery view with mountain top.

Miinukset: They do not have any near by or surrounding activities other than indoor sports and camp fire

Plussat: Calmness and natural beauty

Miinukset: Road is a bit guttery

Plussat: the hotel room was of high standard but reaching the resort was a real problem.We were held up for 3 hours and it was getting dark and foggy.We had a sigh of relief when we reached the resort safely.Luckily our driver was quite good. View from room breathtaking.

Miinukset: There is road works everywhere and long delays up to 3 hours en route from munnar.. The road in the compound also was in need of repair.No wifi in room and to get password for wifi in reception area we had to ask several people. Food very expensive and no chance of getting anything outside the hotel. In spite of the road situation the hotel charged hefty amount for stay and food.Could have at least added free breakfast.

Miinukset: No wifi in the room, Airtel is having no connectivity , only Idea or Voda fone.

Miinukset: The food specially dinner was not good. Choice was limited and taste was not upto the mark.

Plussat: Amazing facilities. They have rock climbing, rope walking, video games, snooker, table tennis, art and craft to keep the kids busy. Food is limited but delicious. Friendly staff.

Miinukset: Location. It is almost 20 kms away from Munnar. Mount Serene is a further 2 kms away from Lake Resort (both Club Mahindra). Due to road construction, both these resorts are highly affected. No food facilities for drivers at Mount Serene. Only accommodations.

Plussat: Stayed there for 3 nights and 4 days. Wonderful location , good food , excellent staff and at a very reasonable price. I usually prefer Taj or equivalent but must admit services were comparable to any five star at 1/4th of the price ! Neat and clean rooms , quick service and beautiful view from the room , couldn’t have asked for more !

Miinukset: Activity centre was little crowded ! But that’s okay !

Plussat: Staff were polite and helpful

Miinukset: Food quality was average. Mattress on the bed sagged in the middle. We had to request to clean the balcony when we checked in. Floor was mopped after we checked in. Overall, did not feel worth the price we paid for.

Plussat: - Location ok - Available buffet wad good, but in the main restaurant only.

Miinukset: - Room ambiance was average - washroom is too congested. - a pool was offered but not available

Plussat: It was over all good. Clean and friendly staff

Miinukset: Road under construction and this is an annexe to the main club mahindra.

Plussat: Nothing

Miinukset: No internet in the room the staff not trained good the picture in booking different not like real old furniture the toilet bad worse hotel I have had

Plussat: We stayed at the new property, Mount Serene, which was great! Spacious, clean and lovely rooms! Friendly and helpful staff! The chef went all out to see that we had the best options for all the meals! Good food! Krishna, the boy who waited on us was very helpful and cheerful all the time! Check-in and checkout was quite smooth. Will definitely come back to stay here again! Really liked the ambience of the hotel and the staff! Keep up the good work!

Miinukset: Our stay at Club Mahindra was totally fine. We had a great stay! Two points- I didn't understand why I was charged the whole amount to my credit card when I made the hotel booking thru booking.com Usually, I pay at the hotel. The USP of booking.com is that we don't pay in advance. So would like to know why it happened this time. Also as we had come in the rainy season, if two umbrellas with room numbers printed on them could be provided for each room, it would be great! Please take it as constructive criticism.

Plussat: The hotel is at the center of Munnar town. & valley view rooms are excellent for site viewing.

Miinukset: NOTE:- ALL THE VISITORS MUST CARRY THE ID PROOFS AS PER POLICE RULES ...IT WOULD HAVE BEEN BETTER,IF IT WAS MENTIONED IN BOLD LETTERS .SO INFORM ALL NEW VISITORS TO CARRY THE ID PROOFS FOR ALL VISITORS

Plussat: The staff are very welcoming and attentive. The view from my room was very nice. The breakfast selection was very good.

Miinukset: I didn't like the fact that you can't get a beer or glass of wine with your meal at this hotel. Though to be fair you can't get an alcoholic drink at any other hotel in Munnar.

Plussat: The reception staff Mr. Happy is very professional and friendly. Encourage such people with proper recognition and appreciation.

Miinukset: Nothing

Plussat: The friendliness and efficiency of the staff. The location and the view from my room. The breakfast selection.

Miinukset: Poor service .no good facilities spent for the moneu

Plussat: Cleaning is bad rooms

Miinukset: Cleaning

Plussat: Stay was comfort and good

Miinukset: Was good.. And no dislikes..

Miinukset: Everything have not in room we couldn’t call each everything if you keep like ironbox and multiple charger and basic thing heater that is chargeable how it possible non sense thing that hotel

Miinukset: Great property. But highnrate

Plussat: A very professionally run hotel. The staff were amazing and very attentive. Would use the hotel again.

Plussat: This hotel is built at the site of a very famous theatre, hence the decor is inspired from movies. Every room is designed with a specific movie in mind. We stayed in Charulata. The bed is super comfortable and the bathroom is massive. We also had a spacious balcony where we could enjoy our tea. We got our rooms almost immediately on arrival in the morning. Staff was courteous.

Miinukset: The breakfast didn't have any non-veg items except for boiled eggs. Would have loved some omelettes.

Plussat: As dry good food, hotel rather austere, zero beer or wine and no arming of this

Miinukset: No beer or wine and very austere

Miinukset: Food Plates served from restaurant to rooms should have cleaned properly. Otherwise everything was perfect. Front office staff guided us and given clear instructions. Totally we were happy about hotel ambience, restaurant menu, room service..

Plussat: The behaviour of the staff & all other amenities were pretty good

Miinukset: Cost can be reduced a bit

Plussat: Breakfast was good.

Miinukset: 1. Loud noise from neighborhood playing continuously for almost 24 hours was extremely disturbing. 2. My ticket from Booking.com showed that the dinner was included in the amount paid but I was made to pay extra for the same.

Plussat: Ok location

Miinukset: The decor was a bit over the top...all movie actor based themes

Plussat: Staff n their hospitality

Miinukset: Non availability of hot water 24/7

Plussat: Good location, very welcoming staff, comfortable rooms and clean I loved and enjoyed my stay at the hotel.