Marriott's Oceanwatch At Grande Dunes

the facilities were beautiful,, and workers covered the cars in the lot while work was being done on the exterior of the building.

The facilities are NOT friendly to handicapped travelers, I'm temporarily winnable to walk without a "boot" and it would have been impossible for me to have walked to any of the pools or to the main building for any reason. I saw plenty of golf carts wheeling around but they were full of staff - no guests. DEFINITELY NOT an appropriate facility for walking impaired people. Most of the staff seemed uninterested; and reading from "scripts". No offers of assistance, no courtesy, just an air of "let me get through my speech". Not the staff I would have hired. No room service, not even an accessible restaurant. Very very disappointing. Also, I requested an early check-in AND a late check out TWO DAYS prior to my arrival. I NEVER received a response to either inquiry. (Three total inquiries). POOR communication. 10:00 am is too early for check out 0 it was obvious that that was for the hotel's convenience, not for the comfort of the guests. I'll never stay there again, and will discourage others from doing so, It felt like a four star building with one star service. you failed, folks.