Villa Rosa Kempinski

I chose this hotel because of its reputation of offering high standards and although the facilities were great, what really stood out was the warm customer service from the staff.

The location is slightly outside the CBD next to a huge building site.

Location wise it was the best you can easily access nairobi town .the staff are the best ...especially the f&b those guys are just so sweet and great big up to mercy and Pauline(they bring the outmost when they work together so funny and so sweet soul) I can’t forget Mathias at the breakfast so humble so sincere he’s always one step of us ...and the buffet was so nice that breakfast was nice we really wanted to keep our wedding so low but I don’t know how the hotel realised thanks for the surprise....kempinski is just the best hotel in Kenya from the security to the room is just good I will recommend to any Foreigner who wants to stay in Kenya ....am a happy guest special thanks to sweet jane at the Luca she’s just one in million ...special thanks to cheff the food was always good Luca was our best restaurant special thanks to Evans at Chinese restaurant he really helped us ...we appreciate for the warm welcome from Jared and Anne that night and also danson helped us at business center

There is a problem at room service!!! ...we had placed an order at room service at 5:30 pm so that the order can be brought by 8:00 so we went to the gym and we came by 7:45 we prepared for our dish but by around 8:05 we dint get our order or a call from them we gave them still allowance but no one called us we decided to call them to remind them our order and Monica told us she forgot we were so disappointed and she said it’s in the process though ... and we give her 20 to 30 mins we decided to give her time after sometimes a lady knocks our door carrying a glass of juice and saying sorry that was 8:30. In the evening we never accepted it cause we were so Hungary and she told us the the food was not properly done ......that was not upto standard We got scared we are foreigner that we live outside the country and that statement was so scary we cancel our order that was placed at 5:30 pm to run to Luca restaurant ...that was not good at all ...the gym was too small and full of mosquitoes

Everything was great.