Halvat lennot Nairobi

Miinukset: "Having to wear The face vizor is silly"

Plussat: "Staff were accommodating and considerate, great flight!"

Plussat: "Food is delicious"
Miinukset: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"

Plussat: "Everything.. will do it again!"
Miinukset: "Everything was perfect"

Plussat: "Breakfast was good; the first meal was average"

Plussat: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Miinukset: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Miinukset: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."

Plussat: "Crew was nice"
Miinukset: "Bassinet seats could be bigger for comfort with an infant."

Plussat: "Empty plane."
Miinukset: "Service very reactive, particularly with so few passengers."

Plussat: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"

Plussat: "The crew was amazing and delightful."
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "Crew was amazing and food was Delicious as compare to other airlines."
Miinukset: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."

Plussat: "The attendants were great."
Miinukset: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Plussat: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Miinukset: "Please include Nigerian and Ghana movies"

Plussat: "Good"
Miinukset: "Food"

Miinukset: "Many of the entertainment systems were broken."

Plussat: "Great"

Plussat: "Crew was not mean"
Miinukset: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"

Plussat: "Everything"
Miinukset: "Non"

Miinukset: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"

Plussat: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Miinukset: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"

Plussat: "Last row seats are never optimal but tha flight attendants were above par!!!"
Miinukset: "Wonderful people! Cannot day enough about the difference that makes."

Miinukset: "Nicmze clean aircraft with goods legal room in economy"

Miinukset: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"

Plussat: "great service from flight attendnants."
Miinukset: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."

Miinukset: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"

Plussat: "The long flight from Houston to Doha was good."
Miinukset: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."

Plussat: "Flight service"
Miinukset: "Comfort"

Miinukset: "I missed my flight from Nairobi to kisumu"

Plussat: "Great Staff"
Miinukset: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."

Plussat: "In-flight treatment"
Miinukset: "The seat"

Miinukset: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Miinukset: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"

Miinukset: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."

Plussat: "Seat features. Extensive beverage and food menus. Great IFE system"
Miinukset: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Miinukset: "long layover and very tight seat conditions were my only big complaints."

Plussat: "I was actually impressed with the entertainment selection :)"
Miinukset: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "The crew was friendly and patient. The flight departed on time."
Miinukset: "The plane was small and cramped. The food was mediocre and could have been more creative"

Miinukset: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."

Miinukset: "Flight was delayed materially with little forewarning Service was poor"

Plussat: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."

Miinukset: "I didn't have much time on my layover, i would've expected the transfer to be better."

Miinukset: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Plussat: "Generally ok but not as good as other Middle East carriers"
Miinukset: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Plussat: "Service & cleanliness."
Miinukset: "Nothing I remember."

Plussat: "Crew was great."
Miinukset: "Boarding could have been better"

Miinukset: "on time, but bad connection experience"

Plussat: "Seats were very uncomfortable"
Miinukset: "too expensive for flights"

Plussat: "They were helpful"
Miinukset: "The entertainment services on the plane"

Plussat: "the crew was good. The seat were not comfortable"
Miinukset: "food could have been tastier"

Miinukset: "All gy"

Plussat: "Good movies good food"

Plussat: "Very comfortable seats & clean"
Miinukset: "Not applicable."

Plussat: "Service ,food"
Miinukset: "Boarding take long time"

Plussat: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Miinukset: "There wasn’t anything that I can recall that made the trip unpleasant ."

Plussat: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Miinukset: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."

Plussat: "Turkish continues to go above-and-beyond to provide all of its passengers with a quality experience. Meals were actually good (I opt for the Vegetarian offering) and Economy seats are perfectly fine."
Miinukset: "Both ground staff and inflight crews border on rude, but I choose to believe it's a cultural thing and not a corporate or personal failing. Really, it's a coldness more than anything. No warmth or empathy. Planes are showing their age, particularly in the seat monitors. Screens have dead zones with inoperative icons. Also, quite a few seats were literally falling apart. But, when you fly to more countries than any other airline, some wear-and-tear is to be expected."

Plussat: "Nothing. I was so disappointed with the whole experience."
Miinukset: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."

Plussat: "almost everything"
Miinukset: "Old entertainment system with no choice of movies"

Plussat: "Good food, entertainment options, comfortable seat"
Miinukset: "Chaotic boarding process in Tashkent"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Miinukset: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."

Plussat: "Comfortable seats. Food wasn't terrible."
Miinukset: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."

Plussat: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."

Plussat: "The food is the only good mentioned"
Miinukset: "Turkish airways is becoming delaying flights without any justification, that makes that every flight connection That I tried to make the laat two trips were lost , nobody tell you , unfortunately the poor client oriented services do not provide other alternatives, you as a passenger must be advising them how to solve your issues. Shame that they are loosing passengers based in their total lack of support"

Plussat: "Very efficient flight, quick and handy. No extra details, but have to say the breakfast they served was excellent. Probably the best I have had on such short 1hr flight."
Miinukset: "No personal entertainment set, but on such short flight that was not a big problem. Everything else about the seat was good, and a lot of passengers fell asleep comfortably."

Plussat: "Стьюарды"
Miinukset: "Ничего"

Plussat: "We didn't crash"
Miinukset: "Took too long. Build a transporter!"

Plussat: "The food, when you get what you ask for, isn't bad"
Miinukset: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."

Plussat: "Airport, Service and much more"
Miinukset: "N/A"

Plussat: "Same as from London to Istanbul"
Miinukset: "Same as from London to Istanbul."

Plussat: "the flight was comfortable and the crew as very warm"
Miinukset: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."

Miinukset: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."

Plussat: "Food on board"
Miinukset: "Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed"

Plussat: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"

Miinukset: "Same as above!"

Plussat: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Miinukset: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"

Plussat: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."

Miinukset: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Plussat: "The window seat"
Miinukset: "Nothing"

Plussat: "Service was ok , but not trying too much"
Miinukset: "Ask for some milk for my tea , I was egnored once ,second time got an answaer "there is non""

Plussat: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Miinukset: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."

Miinukset: "AC was not working while we were in the ground"

Plussat: "Nothing"
Miinukset: "They changed my flight date so many times, I was unable to fly"

Miinukset: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"

Plussat: "Great customer service, nice plane. Very happy overall"

Plussat: "I enjoyed the food. And most staff were friendly."

Plussat: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"

Plussat: "food"
Miinukset: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."

Plussat: "Entertainment options are good. Flight timings and boarding was generally very good."
Miinukset: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"

Plussat: "Very nice crew!"
Miinukset: "Very hot in the plane"

Plussat: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Miinukset: "It was red eye, and the light in the cabin did not turn off for a long time."

Plussat: "Inflight service"
Miinukset: "Boarding process was still chaos and unorganized, we left 20 minutes late"

Plussat: "On time."
Miinukset: "Food. Entertainment. Leg room."

Plussat: "Plane had more food space than the previous one"
Miinukset: "They always ran out of food options."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Very little legroom."

Plussat: "Crew was amazing people"

Miinukset: "Canceled flight"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Nothing at all"
Miinukset: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"

Plussat: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Miinukset: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."

Miinukset: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"

Plussat: "Service was courteous and effective once aboard the airplane."
Miinukset: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "on time, great cabin crew"

Plussat: "Love to fly Lufthansa, I never had a bad experience with them"
Miinukset: "Nothing"

Plussat: "Online check in, easy to board. Flight was on time."
Miinukset: "I wish there was a vegan option for the food/snack onboard."

Miinukset: "Never given a choice on food like others. It was just given to me."

Plussat: "The food was good, along with the service."
Miinukset: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."

Miinukset: "Very crowded."

Plussat: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Miinukset: "Nothing."

Plussat: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Miinukset: "Just typically being on a plane not much can do about the space in economy"

Miinukset: "Rubbish boarding staff"

Plussat: "Nothing!"

Miinukset: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."

Plussat: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Miinukset: "Overhead compartments very narrow and could not fit small carryons."

Plussat: "The crew was friendly and respectful."
Miinukset: "I wasn’t able to get my TV device to function properly"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Great service, on time departure, excellent amenities"
Miinukset: "The flight was over before I expected it!"

Plussat: "Short flight"
Miinukset: "Very late, rebooked to 8 hours later but told to try standby 3 hours later, hold up all my time and person who picked me up's time. He even had to drive back and forth between home and airport twice each time took him 3hours"

Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Service was friendly and attentive"
Miinukset: "To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!"

Miinukset: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."

Plussat: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Miinukset: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."

Plussat: "my favorite airline"

Miinukset: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."

Miinukset: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Crew / entertainment / wi-fi access / comfort all exceeded my expectations!!!"

Plussat: "crew members are great availability of food choice availability of entertainment"
Miinukset: "seats are uncomfortable the seating has no cushioning in it, food can be better"

Plussat: "Again the friendly crew."
Miinukset: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Professional and cheerful."
Miinukset: "Not a lot."

Plussat: "everything excellent overall"
Miinukset: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"

Plussat: "Service, timeliness and new aircraft"
Miinukset: "Everything was excellent"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Friendly crew"

Plussat: "the upgrade to plus. we will be selecting that option in the future now that we have experienced it. thank you"

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

"It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better."

Miinukset: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Miinukset: "The food was not as usual."

Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."

Miinukset: "New variety of food"

Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."

Miinukset: "We had a short delay"

Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Plussat: "Staff were friendly and seats in business were super comfortable."

Plussat: "Excellent service"

Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Plussat: "Everything was great"
Miinukset: "N/A"

Plussat: "Crew was amazing. Service and food was good."
Miinukset: "Random TSA check was not needed at the end when boarding."

Miinukset: "More water provided during the flight. Also, the second meal was not very good."

Miinukset: "Lost my luggage."

Plussat: "Crew was very nice and the food was excellent."

Miinukset: "It was great trip thank you Air France"

Plussat: "Good food and service"

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "Nothing"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Plussat: "Over all pretty good for price."

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Nothing"

Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"

Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Plussat: ". Budget airline with no legroom or extras"
Miinukset: "See above. Nothing specific to like."

Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Plussat: "Crew were pleasant most of the time"
Miinukset: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."

Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Miinukset: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Plussat: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."

Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Plussat: "Friendly staff"
Miinukset: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"

Plussat: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Miinukset: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."

Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."

Plussat: "EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!"
Miinukset: "NO COMPLAINS"

Miinukset: "Nice flight cheap n cheerful"

Plussat: "It was comfortable"
Miinukset: "They should start giving out snacks"

Miinukset: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Plussat: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Miinukset: "They should be more professional and friendly to people they act like they don’t care sometimes ."

Miinukset: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."

Plussat: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Miinukset: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Plussat: "Really good aircraft ( Brazilian made Embrare )"
Miinukset: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Plussat: "They made my journey exciting"
Miinukset: "The delay leaving Nairobi was long and they offered us on breakfast"

Miinukset: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Miinukset: "Did not arrive for it"

Plussat: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Miinukset: "Nothing"

Plussat: "The timely departure and arrival."
Miinukset: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."

Miinukset: "Too many onboard announcements"

Plussat: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Miinukset: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"

Plussat: "New plane"
Miinukset: "Food too dry"

Plussat: "Friendly staff."
Miinukset: "No complaints."

Miinukset: "I’m still in Nairobi because they delayed the plane"

Plussat: "Na"
Miinukset: "Na"

Plussat: "All good"

Plussat: "I like that the trip had no stops and the food was ok."
Miinukset: "The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience."

Miinukset: "flight was cancelled"

Plussat: "Nice staff"
Miinukset: "N/A"

Plussat: "The whole trip was awesome....comfortable and plenty on movies on board"

Plussat: "On board movie selection is good, however could be a bit larger."
Miinukset: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."

Plussat: "On time, good food, very polite and welcoming crew. Seats very comfortable."
Miinukset: "Nothing"

Miinukset: "Entertainment system plays very old films Stop over 5 hours."

Plussat: "SA red wine"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Kind people"
Miinukset: "na"

Plussat: "Once I got on the flight things were fine, but the process of getting there was a nightmare."
Miinukset: "My Air India and Kenya Airways flights were packaged together as though they were a code share, but when my initial let on Air India from Delhi to Mumbai was delayed I missed my connection to Nairobi. What followed was a bizarre five-hour scramble in the Mumbai airport that ranks in the top three worst flight experiences I’ve ever had. I had already checked in and had a emailed boarding pass, but wasn’t let through security without the official airline printout. Although the Kenya Airways Nairobi flight was also delayed and was still several hours from boarding, their staff was nowhere to be found and none of their 10+ customer service numbers was working. I finally managed to get a hold of a representative over the phone via the airport’s information counter, and she swore that a staff member was on the way to meet me. Two hours and several calls and assurances later, the flight took off without me and the Kenya Airways staff stopped picking up the phone. Then there was a crazy several hours of back and forth as a single employee emerged and demanded that I get a letter from Air India taking responsibility for the initial delay, before disappearing again for several hours. The disorganization, unprofessionalism and outright lies I encountered were frankly bizarre and unlike anything I’ve encountered while flying before."

Plussat: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."

Plussat: "Once on the flight the flight crew were caring and accomodating."
Miinukset: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."

Plussat: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Miinukset: "Expensive at $800 but limited choice in Africa so what can you do?"

Plussat: "They had a good selection of movies."
Miinukset: "The seats were so tightly packed that it was impossible to sit straight. It was like being in some medieval torture device. I was in constant physical discomfort, verging on outright pain, for 9 hours. It was HORRIBLE. Also, the "dinner" served in-flight was unfit for a dog."

Plussat: "Not much"
Miinukset: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."

Plussat: "They no take care of my bag"

Plussat: "Timing & touch downs. Good flying."
Miinukset: "Food & drink. Little choice, poor taste."

Plussat: "The seats were comfortable, good entertainment, good food and lovely crew"

Miinukset: "hospitality"

Plussat: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Miinukset: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."

Miinukset: "No seat assignments honored, handwritten boarding passes, lost luggage, extremely old plane with no entertainment and bad air quality. No lounge for sky priority with Kenya airways at Abidjan airport."

Plussat: "the service was very good. The food was well done."

Plussat: "Nothing. I wasn't on this flight"
Miinukset: "I still need to be re-booked!"

Plussat: "New planes. Good airport, on time. Staff is very friendly all good. No complaints"

Plussat: "Flight management was okay from Mombasa up to landing in Nairobi"
Miinukset: "Plane could not park at the domestic arrival, yet at the international slot we had to wait over 15 Minutes without communication by crew. Captain only announced when parking slot became available. It took long to get baggage delivered to domestic side and when baggage arrived some including mine were wet with stinking liquid in spite of no rain around airport. at the end Passengers on a later flight made it smoothly out and eventually lost 45 minutes since landing and dirty baggage."

Plussat: "They were simply good"
Miinukset: "The delayed a bit"

Plussat: "Wheel chair passengers given priority."
Miinukset: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."

Plussat: "Aircraft."
Miinukset: "Boarding was late."

Plussat: "Nothing!"
Miinukset: "I was wrongly suspected of something in the security check at Kigali Int'l Airport and further screening stole my time to the point that I missed my flight! When I went to a Kenya Airway agent for assistance, I was advised to buy a new air ticket or pay a fee to have my flight changed, which I did and my flight was scheduled for the following day. The following day, the flight was delayed almost for two hours in Kigali and then 1.5 hours in Nairobi. Don't fly Kenya Airway! Their customer care service are terrible, their disability services very poor. Avoid this airline , please!"