The Hayes Street Hotel Nashville

Not much.

That my 2 and 1/2 year old found a Qtip within 2 minutes of entering our room. We were there 4 nights and although someone made our beds, nobody every cleaned. They checked on us once to see if we needed more towels and overall the staff was not very helpful or attentive. It was not worth the money we spent to stay there.

Good location but needs improvement

Location and lower cost than the rest of the downtown Nashville hotels

Room service menu stated it would go until 1am, we ordered and they called back and stated that they couldn't deliver to hotel because it only went until 11pm. No shuttle, called for a cab and cab never showed up. Rooms need updating.

Not as described

In reviewing this hotel, my wife and I expected it to be neat, clean, and simple--a good place for a quick overnight trip and comparable to other hotels of the same ranking. This was not the case! The hotel appeared as if it had not been maintained and kept up for some time. Upon exiting the elevator, we were hit with this horrible, unidentifiable smell!! Needless to say we went right downstairs to see about a refund. Both the hotel management and company we booked through were willing to give us a refund. That act of graciousness was the one good thing we can say about the hotel.